Rizza Cadillac Buick GMC

Great experience from the minute I walked in the door. Received a loaner car (which makes the whole process easier)- don't need two people to drop off a car for repair). Your staff at the front desk is ex Received a loaner car (which makes the whole process easier)- don't need two people to drop off a car for repair). Your staff at the front desk is extremely friendly and helpful. Made the repairs, and fixed what was wrong - and under warranty. Thank you for great service! -Mark Hilgenbrink More

John was very helpful and did a great job explaining things.John made sure I was happy with my purchase very nice experience will definitely refer things.John made sure I was happy with my purchase very nice experience will definitely refer More

Very pleasant people working there and good work ethic; I am returning this week to get the headlight that was ordered and will get a further evaluation after that; thank you so much and God bless your peopl am returning this week to get the headlight that was ordered and will get a further evaluation after that; thank you so much and God bless your people & business More

Danielle was great with keeping me up to date with the status as my vehicle was being serviced yesterday. She offered options for future issues. status as my vehicle was being serviced yesterday. She offered options for future issues. More

The RIZZA DEALERSHIP is the most professional, dependable, compassionate, unique automobile advisors that I am aware of. I enjoy allowing the company to “Service” my vehicle. I also appreciate and dependable, compassionate, unique automobile advisors that I am aware of. I enjoy allowing the company to “Service” my vehicle. I also appreciate and look forward to my “FREE CARWASH”. I would like to THANK THE RIZZA FAMILY for the BEST CADILLAC EXPERIENCE OF MY LIFE! BB More

In for oil change and it seems as though the prices have gone up. Why can’t oil changes be free or in the very least more reasonably priced? 70.00 is way too expensive. gone up. Why can’t oil changes be free or in the very least more reasonably priced? 70.00 is way too expensive. More

Becky and everyone I dealt with were great as always. So frendly and helpful getting me in and out as quickly as possible with a great loaner vehicle while my car was in for service . Thanks Becky and every frendly and helpful getting me in and out as quickly as possible with a great loaner vehicle while my car was in for service . Thanks Becky and everyone for your great care. I would recommend Rizza to anyone looking for a dealership that really cares about their customers. More

April 30 I took my car in for service for a check April 30 I took my car in for service for a check engine light I was greeted by a Mr. John Howard warm friendly kind very concerned understanding ab April 30 I took my car in for service for a check engine light I was greeted by a Mr. John Howard warm friendly kind very concerned understanding about service tech man . He wrote me up the service tell me he’s gonna look at my car and see what’s wrong with it why the check engine light is on . Informed me that he had to keep my car overnight and he got me a loaner the same as my car 2020 Buick encore I am formed him that I took my car in to 9300 and Oaklawn for all change the 15,000 mile oil change I wasn’t having any problems until 30 April now all the sudden the check engine light is coming on it’s not even two years old . And I was not even at the solid 18,000 miles . Mr. Howard called me my first set my car is ready to be picked up they service the turbo . He said that’s why the check engine light was on ! I told him I needed my car to go out of town to Memphis so May 1 I’m driving to Memphis I get to xxxxxx ham and the check engine light comes back on I call Tinley park dealership service department was close they said call back Monday and I will let Mr. Howard know that I called . I called Monday Mr. Howard can’t understand why the light came back on so he gave me a one 800 Roadside Assisting the Buick no one never answered that phone call I was on the holes for two solid whole hours I call GM financial to let them know of my problem and is still trying to get clarified ?? The car is drivable but you go 30 to 40 miles an hour and his Polin don’t know why that is the car is not even two years old it don’t even have 20,000 miles but yet all these problems is coming on so this car . I did not need to see the sales department to manage my problem my car is still under warranty it expires September 28, 2022 . I’m still in Memphis waiting for this matter to be resolved I got a call from Jake up to do an update to see what the matter was I’m waiting for Janice to call me and let me know if they’re going to come to pick my vehicle up to have it serviced . I gave Mr. John Howard five stars because he truly did give me excellent service I gave Sammy park store 8225 159th St. 5 stars because I will come back there to get my car serviced that’s a wonderful store they’re very involved it’s just my vehicle I don’t understand why the check engine light is still on they took care of the matter it went out but yet it’s back on .?? More

Always great customer service. Danielle makes sure I’m in and out quickly and my car is thoroughly serviced. I was happy to see that the loaner car was sanitized. and out quickly and my car is thoroughly serviced. I was happy to see that the loaner car was sanitized. More

RIZZA Buick has been excellent for my original purchase (2016 Enclave) and all services ... efficient, helpful, clean, friendly, knowledgeable. Service is done right the first time. I highly recommend RI (2016 Enclave) and all services ... efficient, helpful, clean, friendly, knowledgeable. Service is done right the first time. I highly recommend RIZZA Buick. More