Rizza Cadillac Buick GMC

Becky and everyone I dealt with were great as always. So frendly and helpful getting me in and out as quickly as possible with a great loaner vehicle while my car was in for service . Thanks Becky and every frendly and helpful getting me in and out as quickly as possible with a great loaner vehicle while my car was in for service . Thanks Becky and everyone for your great care. I would recommend Rizza to anyone looking for a dealership that really cares about their customers. More

April 30 I took my car in for service for a check April 30 I took my car in for service for a check engine light I was greeted by a Mr. John Howard warm friendly kind very concerned understanding ab April 30 I took my car in for service for a check engine light I was greeted by a Mr. John Howard warm friendly kind very concerned understanding about service tech man . He wrote me up the service tell me he’s gonna look at my car and see what’s wrong with it why the check engine light is on . Informed me that he had to keep my car overnight and he got me a loaner the same as my car 2020 Buick encore I am formed him that I took my car in to 9300 and Oaklawn for all change the 15,000 mile oil change I wasn’t having any problems until 30 April now all the sudden the check engine light is coming on it’s not even two years old . And I was not even at the solid 18,000 miles . Mr. Howard called me my first set my car is ready to be picked up they service the turbo . He said that’s why the check engine light was on ! I told him I needed my car to go out of town to Memphis so May 1 I’m driving to Memphis I get to xxxxxx ham and the check engine light comes back on I call Tinley park dealership service department was close they said call back Monday and I will let Mr. Howard know that I called . I called Monday Mr. Howard can’t understand why the light came back on so he gave me a one 800 Roadside Assisting the Buick no one never answered that phone call I was on the holes for two solid whole hours I call GM financial to let them know of my problem and is still trying to get clarified ?? The car is drivable but you go 30 to 40 miles an hour and his Polin don’t know why that is the car is not even two years old it don’t even have 20,000 miles but yet all these problems is coming on so this car . I did not need to see the sales department to manage my problem my car is still under warranty it expires September 28, 2022 . I’m still in Memphis waiting for this matter to be resolved I got a call from Jake up to do an update to see what the matter was I’m waiting for Janice to call me and let me know if they’re going to come to pick my vehicle up to have it serviced . I gave Mr. John Howard five stars because he truly did give me excellent service I gave Sammy park store 8225 159th St. 5 stars because I will come back there to get my car serviced that’s a wonderful store they’re very involved it’s just my vehicle I don’t understand why the check engine light is still on they took care of the matter it went out but yet it’s back on .?? More

Always great customer service. Danielle makes sure I’m in and out quickly and my car is thoroughly serviced. I was happy to see that the loaner car was sanitized. and out quickly and my car is thoroughly serviced. I was happy to see that the loaner car was sanitized. More

RIZZA Buick has been excellent for my original purchase (2016 Enclave) and all services ... efficient, helpful, clean, friendly, knowledgeable. Service is done right the first time. I highly recommend RI (2016 Enclave) and all services ... efficient, helpful, clean, friendly, knowledgeable. Service is done right the first time. I highly recommend RIZZA Buick. More

Excellent service! The process went fairly quickly! Everyone was nice and very personable. I would definitely recommend you guys to somebody else. Absolutely no complaints Everyone was nice and very personable. I would definitely recommend you guys to somebody else. Absolutely no complaints More

Had a wonderful experience as usual had a appointment where I dropped off my car and got a loaner and when ready picked up.. I was in and out and appreciated that. where I dropped off my car and got a loaner and when ready picked up.. I was in and out and appreciated that. More

Service Advisor Danielle O’Connor was super easy to work with, relatable and sharp. Knows her way around a Cadillac like it’s nobody’s business and has a great sense of humor too. Never felt so good about p with, relatable and sharp. Knows her way around a Cadillac like it’s nobody’s business and has a great sense of humor too. Never felt so good about paying a service bill! More

I am in love with my new vehicle. I was able to get in and get the vehicle that I wanted. Chris Made sure that I understood everything about my new vehicle. Mike in finance worked diligently to get the de and get the vehicle that I wanted. Chris Made sure that I understood everything about my new vehicle. Mike in finance worked diligently to get the deal done. More

Mark was very accommodating and very pleasant to work with. With this being my first buying experience, he made it easy. Even though they were considered under staffed, my husband and I was taken care of with. With this being my first buying experience, he made it easy. Even though they were considered under staffed, my husband and I was taken care of. Highly recommend Rizza. More

Love our new Encore! From the first moment we met Kevin, he was very pleasant to work with. He addressed our concerns and came through for us all the way, even checking ba From the first moment we met Kevin, he was very pleasant to work with. He addressed our concerns and came through for us all the way, even checking back to see that everything was done to our satisfaction. The dealership worked together as a team abiding by safety concerns for all during this pandemic. Clearly everything was sanitized, masks were worn, social distancing was followed. Norby (Bert) was a pleasure to deal with too! We have already recommended Rizza to our friends and explained the safety processes being followed during these trying times. Thank you, Rizza, More