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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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July 29, 2021

Wonderful customer service and Jim Moniham went out or his way to make us happy. I would recommend this place for anyone that owns a gmc More

by Jromano0114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 28, 2021

My vehicle’s issues have been taken care of properly. I feel safe knowing all has been taken care of for me. I don’t hesitate getting service performed at Rizza Cadillac. More

by soto.333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Soto, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Rizza Cadillac Buick GMC's Service Department. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 27, 2021

My electrical system indicator came up the day before a good sized road trip. You guy me in right away, assessed my problem (under warranty), and got me out in the time you indicated before starting the wo More

by KEVINKINNERK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 29, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review, Kevin! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 26, 2021

My experience was awesome and staff was ver friendly and explained everything about the loaner vehicle I was giveni will definitely go back. I live far but Bill has always helped me. More

by JOSEPHINE_PEREZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jul 28, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 26, 2021

Went in to have my airbags replaced. I was out of there within an hour. Thank you. I will be calling to get some work done. More

by BETTSPAM27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 28, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 24, 2021

The service advisor provided clear and required services needed for immediate repairs and information for the future..it that the service technician did and excellent job. More

by MARLOW65c1
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 24, 2021

The service provided by service representative Becky was outstanding. Even with all the work requested, she had me out in a short while. She also explained to me how to use Cadillac rewards to cover part of More

by johnson18630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for writing about your visit with us! I am happy to hear that Becky was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 24, 2021

When I got my car back from a oil change my driver mats were dirty, when I drop my car off they were clean! They did not put paper over my mats so that’s not good sanitation!! More

by HELENGARNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2021 -

Rizza Cadillac Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 23, 2021

Great service, knowledgeable techs and friendly staff. All the issues were addressed and taken care of. I will definitely use this dealer again for all my service needs. More

by RMAHONEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Rizza Cadillac Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 23, 2021

Rizza Cadillac always provides very fast service even for impromptu requests. I've bought several cars from Rizza and will continue to do so. Thanks! More

by GBUSH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Jul 27, 2021 -

Rizza Cadillac Buick GMC responded

Hi and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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