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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

View Covid Response
4.6
1,089 Lifetime Reviews • Review Dealership
Call Service Center (708) 429-6600

1,089 Reviews of Rizza Cadillac Buick GMC - Service Center

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October 16, 2018

"Service for my vehicle"

- CAMILLEDURR27

Becky was not friendly at all you guys should re train her on customer service i wanted to come back here but now I'm rethinking my decision

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Rebecca
Report | Print
Oct 29, 2018 -

Rizza Cadillac Buick GMC responded

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 15, 2018

"Fast service"

- bd123

I got in and out service for a bad Wheel bearing. Had the car back by noon. Service rep Becky was prompt and very clear on my car service needs.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service: Becky is a wonderful company representative for Rizza
Report | Print
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 14, 2018

"Much better than before"

- PP223A

Last few experiences were memorable but not in the best way but I’m a gm employee and I bleed gm I keep supporting our network. This time was a 4.5 experience nice improvement!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mo Almasri
Report | Print
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the kind and honest feedback. We appreciate hearing all comments, so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 14, 2018

"good customer service "

- vlw777

Danielle helped me understand what my car needed to stop the loud noise Made comfortable paying for repairs Car running good the noise is gone happy customer

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danielle at the desk
Report | Print
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank you! We appreciate you taking the time to tell us that you are a happy customer. I will be sure to pass along your kind words to Danielle. Until next time, drive safe! Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 13, 2018

"Very fine service department."

- RALINDA90

The team works hard to solve problems and make the Buick run great again. There is a nice clean waiting room with washrooms and plenty of magazines to read. The Lacrosse was returned to us clean as they washed it when the work was done. People are very friendly at Rizza.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
Other Employees : John Howard service consultant., Agnes Casino
Report | Print
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

We are thrilled to hear that you enjoyed your service experience. We are very humbled by your kind words and delighted to know that our guest sees and appreciates all our efforts. If you need anything else for your vehicle, please let us know. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 11, 2018

"A++ Service Center "

- hedmond21

Very good customer service and understanding and providing good acumbidation and stand behind the work services they provide and if possible will perform most in a timely manner

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Lorenzo
5.0
Other Employees : Daniel in service , Mike Mikicic
Report | Print
Oct 17, 2018 -

Rizza Cadillac Buick GMC responded

Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Rizza Cadillac Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 10, 2018

"Service Par Excellence "

- johnson18630

My experience at Rizza Cadillac has always been pleasant, that's why I've been using them exclusively for 19 years. I have always had good relationships with both the sales and service departments. For the past few years Mike Mikicic has provided great sales service for me and my wife. We have also taken others to see him because of the great service he provides. Rebecca D'Andrea provided me great service when I recently took my car in for service. She checked for any recalls, and informed me of recommendations for my current mileage. She was very courteous and professional, and got me out in less time than I anticipated.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky D'Andrea, Danielle O'Connor , Mike Mikicic
Report | Print
Oct 11, 2018 -

Rizza Cadillac Buick GMC responded

Hi johnson18630 and thank you! We can't tell you how much we appreciate your customer loyalty! I will share your kind words with Mike and Rebecca. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful 1
October 10, 2018

"1 happy customer. "

- bikermike691

Went in for a scheduled oil change when a engine light came on. A couple of sensors went bad. They had the parts and were able to have the work done in a couple of hours. This made me very happy seeing that I was driving to Cincinnati the next day for a bowling tournament.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the service member that helped me nor the mechanic but both were very helpful, courteous and informative.
Report | Print
Oct 11, 2018 -

Rizza Cadillac Buick GMC responded

We're glad to hear that your situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 07, 2018

"Seatbelt Recall "

- Hummer Yukon

I have been a customer of Rizza Cadillac Buick GMC since 2005. I traded in my old GM Hummer and purchased a new 2018 Yukon XL from this dealership because I have always felt that they provided great service. Becky and Danielle always keep me informed when i drop off my vehicle with phone calls regarding status and suggestions from the mechanics.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Becky D'Andrea
Report | Print
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
October 06, 2018

"great service "

- Cadillac Man

Danielle O'Connor is the best ,whenever I get my car service I like Danielle. I know she does the best for her customer. Keep up the good work

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Report | Print
Oct 09, 2018 -

Rizza Cadillac Buick GMC responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Danielle is a great asset and we're thankful to have him on our team. We appreciate your business! Best regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

Helpful
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