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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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March 02, 2021

Always receive the best and quickest service whenever I need it. Warranty work or just a simple oil change are respected at Rizza. John Howard is the best, very knowledgeable and keeps you informed about s More

by lmtriggiani20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 01, 2021

I was only there for the recall on vehicle and that was all that I wanted done, I did not want a sales pitch about what other services my car could use. I appreciate that once the service visit was over, More

by MZMOORE14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Rizza Cadillac Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 28, 2021

Found the problem with my weather stripping and had it fixed within 90 minutes. Was offered a loaner car just in case it would take longer. More

by KAREBEAR94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 27, 2021

Im usually taken WONDERFUL care of by Ms Danielle..but today there. Good customer service polite helpful and l think her for all the HELP even had them put my NEW LICENSE PLATE in for me. The person who h More

by Msjoyneal
Customer Service
Recommend Dealer
Yes
Employees Worked With
Older lady name unknown
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 27, 2021

What can I say.... John Howard from service is fantastic! Fast friendly customer service with a smile! I've found a new home! Thank you! More

by Lamarrpjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 27, 2021

Becky in service did a great job! She made my visit a terrific experience and made sure I had a loaner while my vehicle was being serviced. Thank you. More

by Jacksgarcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Choi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for your great review! We're glad to have Becky on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 26, 2021

John Howard has been taking care of me for years and always does a great job! The Buick Loyalty Points helped in reducing my bill More

by L1035170
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 26, 2021

I drove from the west loop about 40 minutes away and will hands down continue to do it again and again because Rizza is that good! More

by ctwinn2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 26, 2021

Oil Change and Tire rotation went well. Very short wait and a great price. They called me to schedule the appointment, I did not have to remember. Thanks for that Rizza..... More

by Meesh114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 26, 2021

Always courteous and the staff is well trained. I appreciate the professionalism provided by everyone. I would recommend Rizza Cadillac to any one because of their good customer service and workmansh More

by tsmit277
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Mar 02, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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