Rizza Cadillac Buick GMC - Service Center

Horse xxxx dealer Wouldnt tell my worst enemy to have vehicle services here. Is it possible to rate with negative stars. Car went in for repairs and was damaged work Wouldnt tell my worst enemy to have vehicle services here. Is it possible to rate with negative stars. Car went in for repairs and was damaged work was performed at a sub standard rate. Delivered vehicle back to me with new damage and didnt tell me what happened hoping i wouldnt notice, then tried to blame me saying i dropped it off like that. Repainted door and failed to remove anybover spray from jam or adjacent areas had to bring car to body shop to have it professiinally repaired. More

Service Department I'm very satisfied with resist service department Daniel O'Connor made sure that all the repairs was taken care of on my vehicle good job I'm very satisfied with resist service department Daniel O'Connor made sure that all the repairs was taken care of on my vehicle good job More

No issues with service SALES DEPARTMENT DOUBLE CHARGED DOC F The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/0 The service department got me a loaner vehicle, diagnosed and repaired my vehicle in 1 day. So far so good on the repair. I purchased my vehicle 05/08/19 with a TrueCar Certificate. I was charged the doc fee on the certificate AND an additional doc fee on the documentation fee line of the sales contract. This is in violation of TrueCar’s policies regarding the sales price and the TrueCar Certificate. I have repeatedly requested a refund of the duplicate fee. I have been promised that a refund has been approved, but have yet to be called and told the refund check was available for pickup and I have not received it via mail. Also, the salesman, Mark Hoover walked us around the vehicle and pointed out paint scratches, blemishes, swirls that he said they would take care of. They did not take care of all of them. When I complained, I was told that since I didn’t pay the over $900 prep fee that they were not going to make any further paint repairs that I was promised. I want my refund for the duplicate documentation fee and I want the paint issues fixed and a loaner car while it is being taken care of. I used TrueCar through AARP. I am a senior who is disabled with a very limited income. I need the duplicate fee refunded because it is the proper thing to do and because that makes the sale in compliance with the TrueCar Certificate. When we sat down to go over the price the salesman had ADDED over $2,000 for Gm Certification Fee and over $900 for dealer prep fee. I left the building and called TrueCar. When I returned to the salesman’s desk I was told those charges were removed. Also, I used a bank check for my vehicle and had my credit report run without my permission. I specifically asked if my credit report would be run and was told no. Not even 5 minutes later I got a notification on my phone that my credit report was run. That’s not right. I don’t even think that’s legal. If the dealership would immediately refund the duplicate documentation fee and complete the promised paint work I would be completely happy with my experience with this dealership. However, I have received the run around and don’t think I have been treated fairly and I certainly did not have the TrueCar Certificate honored in its entirety. The TrueCar Certificate showed a price of $30,995+$168.43 documentary fee which equals $31,163 total TrueCar price plus tax, title and registration fees. The sales contract showed the sales price as $31,163, THEN ADDED on the Documentary Fee line $179.81. So I was charged TWO documentation fees, 168.43 AND $179.81. The duplicate needs to be refunded to me immediately and the paint repairs need to be done as stated during the vehicle walk around with the salesman. The TrueCar Certificate needs to be honored in its entirety. More

Service It was a very good service as usual.. everyone is very professional and knowledgeable. The waiting room is comfortable and clean. Everything was expla It was a very good service as usual.. everyone is very professional and knowledgeable. The waiting room is comfortable and clean. Everything was explained well. More

Phenomenal service I was blown away by the integrity of this dealership. They stand behind their cars, they’re incredibly kind and very competent. Joe Vayas is the man a I was blown away by the integrity of this dealership. They stand behind their cars, they’re incredibly kind and very competent. Joe Vayas is the man and John on the service side is also wonderful. Thank you Joe and John for my dream car! More

Service was excellent. I was treated with respect and was in and out within 45 minutes. The oil change and tire rotation were covered at no charge. Part of my purchase of th I was treated with respect and was in and out within 45 minutes. The oil change and tire rotation were covered at no charge. Part of my purchase of the vehicle. More

A pleasure to work with. Everytime i call in tell Moe Almasri' it's a problem with my Cadillac Escalade he gets right on top of it, no matter what time of the day it is he lea Everytime i call in tell Moe Almasri' it's a problem with my Cadillac Escalade he gets right on top of it, no matter what time of the day it is he leave a message with Becky in the service department and she get me right in. it's a pure pleasure to deal with Rizza Cadillac. More

Great experience very friendly staff I had a blowout on I 80. My car was towed to Rizza Buick. Their staff was very friendly and gave me a loaner while my car was being serviced. They mad I had a blowout on I 80. My car was towed to Rizza Buick. Their staff was very friendly and gave me a loaner while my car was being serviced. They made an awful experience of getting a flat much better for me.John Howard went out of his way to make sure my car was ready asap. More

Mccleary My wife and I thought we were treated professional and fairly. All involved are friendly and polite. The dealership was clean and everyone went out My wife and I thought we were treated professional and fairly. All involved are friendly and polite. The dealership was clean and everyone went out of their way to accomidate us More

Grease and oil and more I took my car in for a grease and oil, but found that it was time for the trans flush and tire rotation. I appreciate being notified about these thing I took my car in for a grease and oil, but found that it was time for the trans flush and tire rotation. I appreciate being notified about these things that needed to be done. More