Rizza Cadillac Buick GMC - Service Center

Oil change/Coolant Flush GREAT!! GREAT!! GREAT!! GOOD SERVICE N KNOWLEDGABLE. THE COFFEE N DONUTS WERE FRESH. WAITING FOR MY CAR WAS SUPRISINGLY WELCOME. THEN THE CAR WASH GREAT!! GREAT!! GREAT!! GOOD SERVICE N KNOWLEDGABLE. THE COFFEE N DONUTS WERE FRESH. WAITING FOR MY CAR WAS SUPRISINGLY WELCOME. THEN THE CAR WASH WAS THE ICING ON THE CAKE. “VERY GOOD”. More

Excellent service Everyone was so professional and they had me in and out promptly. I'm always completely satisfied when I go to this specific dealership. Great service Everyone was so professional and they had me in and out promptly. I'm always completely satisfied when I go to this specific dealership. Great service. More

Good experience at car dealership (surprise!) Took my car in for oil leak, even though I had just had it serviced a month before. I thought it was something overlooked by the service person, but w Took my car in for oil leak, even though I had just had it serviced a month before. I thought it was something overlooked by the service person, but was told that it was a ‘new’ issue. (Don’t know how that was the conclusion). I did protest about paying for the service and the service writer was gracious and courteous to zero out the costs. I’m so appreciative. More

Extremely slow I went in for an oil change, which was covered under warranty. I was recommended front and rear differential service, and it was not supposed to take I went in for an oil change, which was covered under warranty. I was recommended front and rear differential service, and it was not supposed to take more than 1.5 hours. I ended up staying for 3 hours! and the bill was $530!!! Yes I was aware of how much it was going to cost (which still hurts), but what I wasn’t prepared for is waiting for twice as much I was told. And my guess is I would probably have stayed longer if I didn’t step out and was in the CS representative’s face. More

Not Bad I came in because of a air bag warning in my car. Unfortunately the light is back on again so I will have to make another appointment. This does not I came in because of a air bag warning in my car. Unfortunately the light is back on again so I will have to make another appointment. This does not impact my thoughts about the customer service I experienced but I just wish the method/steps to fix this error was better. I also wish the options and availability of loaners were better when having my car serviced. More

Oil change My experience with Cadillac is always a pleasurable experience, the people are kind and always nice and I always look forward for the next time. My experience with Cadillac is always a pleasurable experience, the people are kind and always nice and I always look forward for the next time. More

Slow leaking right front tire Customer service was prompt and polite. My 2018 Terrain had a right front leaky tire. Customer Service team was prompt and polite. I was a walk in on Customer service was prompt and polite. My 2018 Terrain had a right front leaky tire. Customer Service team was prompt and polite. I was a walk in on 3/30/19, and was attended by the team. More

Great service My service representative was awesome, She was knowledgeable and took the time to go that extra mile to make sure I was satisfied. She answered all m My service representative was awesome, She was knowledgeable and took the time to go that extra mile to make sure I was satisfied. She answered all my questions in very professional manner. I worked 30 years in customer service so my expectations are high and she exceeded them all. More

Fantastic, I always feel at ease the way I am taken care of. Rest assured the quality of service, courtesy and friendliness is unmatched. I feel confident the job will be done up to and beyond my expectations. Rest assured the quality of service, courtesy and friendliness is unmatched. I feel confident the job will be done up to and beyond my expectations. Thank you for always making me feel welcome and appreciated. More

Service was good. I don’t like the touchless car wash... leaves the car with lots if water spots. Other than that I like their service department staff. I don’t like the touchless car wash... leaves the car with lots if water spots. Other than that I like their service department staff. More