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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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February 20, 2023

2 1/2 hours for an oil change and tire rotation is unprofessional, inconsiderate and a reason to never use Rizza again!! I already posted a bad review. Why do I keep getting hassled for another? More

by RPECHINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 22, 2023 -

RPECHINSKI responded

No need to respond except to say I don't want to continue our conversation any longer. My experience with routine maintenance at a dealer is overpriced, not considered a priority service. They have no desire to accomodate regular customer needs. Goodby!!!!!

February 20, 2023

John Howard was very nice and he explained everything that was needed to correct my vehicle. Best customer service More

by Ritabutler921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 19, 2023

Waited for them to actually fix the issue. Had to order a part which they seem to not know when or how they will get it. Honestly I bet it’s not even ordered. Just got a feeling. More

by mare819
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John O'Connell
Feb 22, 2023 -

Rizza Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 22, 2023 -

mare819 responded

Sure..I need the park that i paid for. the CT5 o bought is suppose to have a surround camera.. apparently the module never worked (confirmed on my last visit) and (ignored on my first visit).. I would like to be able to use that function.

February 18, 2023

They have an outstanding service department. They are friendly , and courteous. Also they follow thru! Service dept do a great job More

by MVAVRA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 18, 2023

Your dealership is the best I will always take my there. I stronger recommend everyone to go there. Thanks More

by EHICKEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 18, 2023

Great experience truck was in for service they got me in and out with my apartment that I had . Also ordered a part for truck I needed!!Great communication and knowledge for the vehicle. If you need an answ More

by NICKEV3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 18, 2023

Great service friendly staff. Able to address the problem quickly. Car took much longer to repair due to 2 parts that were not available. ( 10 weeks!! Not acceptable. More

by CARMEN.PINTO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

Carmen, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 17, 2023

The customer service was good. Everything was explained to me and the work was done promptly. More

by Martyhabrelewicz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 16, 2023

I’ve been going to Rizza Cadillac since 2014. Always receive efficient, courteous service. I also go there because I trust their mechanics and the work they do. More

by SBLESKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 16, 2023

Brought my car in for a recall on the cables for the rearview camera. Obviously I can’t tell what they did, but I received my car back in a very timely manner. More

by MADDONNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2023 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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