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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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June 10, 2022

Danielle O'Connor is an excellent service advisor. I will continue to have my cars serviced at Rizza Cadillac. More

by QIKPONY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jun 13, 2022 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 06, 2022

Tech did not put screws back into air filter housing. I had to come back to dealership to get it done More

by M.HOLLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jun 10, 2022 -

M.HOLLO responded

If you require any additional feedback, you can contact me at 708-822-9837.

June 06, 2022

The service department is excellent. Daniella is always at the top of her game and is a great help. More

by Valtierra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jun 08, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 05, 2022

I felt totally forgotten about and ignored during this last visit by service department. Contact wasn’t there. Info lacked also feel that 59 dollar discount on a lost day is insufficient which showed the More

by Joesanz_6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Wentz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Rizza Cadillac Buick GMC responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 04, 2022

Very well organized. Polite employees and fast service. Thank you for a speedy experience. Will send referrals. More

by CATHYWONAITIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle, Danielle O'Connor
Jun 07, 2022 -

Rizza Cadillac Buick GMC responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 04, 2022

The service advisor is always knowledgeable about my concerns encore suv engine light service on. Johnny Howard was very honest about what needed repairs has to be done on my car . He is always very More

by S. Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 03, 2022

Just don’t know at this time must see how the next visit goes.okay More

by Jsst67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Jun 06, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 02, 2022

Did not perform all the scheduled work that I paid for. I Have to return. More

by jusblelessed2
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 01, 2022

I had to take my car in for an oil change. Service was great. Danielle was very informative and professional. They even vacuumed and washed my car after they finished changing the oil. More

by CONRADFRAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jun 02, 2022 -

Rizza Cadillac Buick GMC responded

We appreciate the kind words, CONRADFRAN. We look forward to seeing you again in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 01, 2022

The service was outstanding, from the time I got there they wash my car before I got my car diagnosis. More

by clarknight1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

clarknight1999 responded

The people were nice and professional

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