Tom Wentz

Extremely Disappointing Experience – Rude and Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From Unprofessional Staff I had an incredibly disappointing experience at Rizza Cadillac in Tinley Park, specifically with their parts department. From the moment I walked in, I was met with complete disrespect by an employee named Dave. His very first words to me were, “Are you here to waste my time or are you actually going to buy something?” — a completely inappropriate and unprofessional way to greet any customer, let alone someone who came in intending to do business. I was shocked at how aggressive and rude his tone was throughout the interaction. I asked if there was a manager I could speak to, and Dave flatly told me there wasn’t anyone available. That turned out to be false — I did eventually find a manager on site. Unfortunately, the manager showed no interest in resolving the situation or even acknowledging the seriousness of how I was treated. He simply shrugged it off and told me there was nothing he could do. It’s incredibly frustrating to walk into a reputable dealership expecting professionalism, only to be treated with blatant disrespect and indifference. Rizza Cadillac seriously needs to address the behavior of their staff, particularly in the parts department. No customer should ever be made to feel disrespected or dismissed the way I was. I strongly urge anyone considering doing business here — especially with the parts department — to proceed with caution. Customer service clearly isn’t a priority at this dealership. More

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The perfect place to purchase a vehicle, family feeling at this dealership Tony Rizza is the man. at this dealership Tony Rizza is the man. More

by TIMSTEPNEY Verified Customer Verified Customer

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Really good at taking care of your the customer. Very nice customer service and pretty knowledgeable also Very nice customer service and pretty knowledgeable also More

by CHE.CHAP74 Verified Customer Verified Customer

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Thank you Becky at Tinley Park Rizza. You are very very best!!! Tom is most wonderful manager, helpful, friendly, and good people.!!! I Love to come to this location and just a block awa You are very very best!!! Tom is most wonderful manager, helpful, friendly, and good people.!!! I Love to come to this location and just a block away from my house. More

by CAINDALIA7 Verified Customer Verified Customer

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Good good g o o d g o o d g r e a t More

by KNIGHTLADY00 Verified Customer Verified Customer

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All I have to say Very good customer service in Sales department also Service department Tom the Manger is the Best!!! department also Service department Tom the Manger is the Best!!! More

by CMBOYD458 Verified Customer Verified Customer

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Very professional kind neat concerns of your needs not pushy gave car back cleaned pulled up front and no hassle 👍😊 pushy gave car back cleaned pulled up front and no hassle 👍😊 More

by alnizick1 Verified Customer Verified Customer

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I had my CT6 in for repairs, Tom W. in the service dept was very helpful, and Becky the service writer was also very helpful, both were very professional and explained what was needed t in the service dept was very helpful, and Becky the service writer was also very helpful, both were very professional and explained what was needed to be done and really had my car running like new. Thank you Rizza... More

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Awful. The worst experience I've ever had at any dealership. I brought my car in on a Saturday with a leaky tire that was low every week and a half to two w The worst experience I've ever had at any dealership. I brought my car in on a Saturday with a leaky tire that was low every week and a half to two weeks but after they allegedly fixed the leak and charged me $50, the tire was half deflated within 24 hours. Fast forward to Monday morning and I'm the first customer in line. I was greeted by Paul Skinner who told me they'd look at the tire again. An hour and a half went by before Paul came into the waiting room and told me the leak that Greg Blatt made worse would cost another $140. He waived the labor but I don't think that I, or any customer, should have to pay for a mistake that YOUR MECHANIC made. Another hour and a half passed before my car was finally ready. Paul directed me to the cashier and I politely asked him if there was anything more he could do for me regarding the bill. I made it clear that your mechanic made my problem worse and that the charge was frivolous but of course, he didn't budge. Instead, he told me he'd spoken with the Service Manager who allegedly told him that all they could do for me was waive the labor costs. Considering I'd missed a half-day of work at that point, I paid this obscene bill and directly contacted the Service Manager who provided me with a refund. While I appreciate the refund, I don't appreciate being hustled. I also don't appreciate being lied to or my time being wasted. You've made it abundantly clear that your employees are untrustworthy. With half a day's pay out the window, I will absolutely not be back. Do NOT bring your car here for service. More

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This place has become terrible to deal with. Clearly their mechanics do not do their job. Have had my cars there multiple times in past few months, as soon as i get it out of dealer theres anoth Clearly their mechanics do not do their job. Have had my cars there multiple times in past few months, as soon as i get it out of dealer theres another warning light on or problem. More

by KM Verified Customer Verified Customer

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