Rizza Cadillac Buick GMC - Service Center

Will NOT honor warranty on New Noisy brake pads for Caddy ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do abo ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do about VERY LOUD, Sqreech the brake pads make. Customer has complained every since the pads were first put on the truck. Who!!!!??? wants to drive around with nice, expensive vehicle or an inexpensive vehicle with loud brakes. The vehicle didn't sound like that before being brought in for service on the brakes. Customer has been coming to Rizza Cadillac for years, with previous Cadillac truck. I will take this complaint as far as necessary. I even asked for a refund so I could go somewhere else where brake pads that DO NOT make noise can be installed and was blatantly told, NO, by Tom, what do you expect us to do...it is what it is. I pay very good money for service and I expect good results or solutions. Not Happy At All!!! More

Love coming there, always greeted by a friendly staff. Danielle in service is very pleasant. Waiting room very comfortable. Been going there for several years Danielle in service is very pleasant. Waiting room very comfortable. Been going there for several years More

They make mi weht over 3 hours for a change oil is a lot no good no good More

Friendly service. No waiting for check in. The wait time during my oil change reasonably short. during my oil change reasonably short. More

This dealership is most efficient and the staff are very professional. The service team our a no nonsense group of people. The service Rep. Danielle O'Connor is one in a million. She looks out for the custo professional. The service team our a no nonsense group of people. The service Rep. Danielle O'Connor is one in a million. She looks out for the customers and makes our visit pleasurable. More

Friendly and helpful. Quality work. Convenient, Clean, and Conscientious. I trust their work and don't hesitate to use their services. and Conscientious. I trust their work and don't hesitate to use their services. More

I've been Rizza customer for over 25yrs the service I get is always Excellent & Professional Either purchasing a car or truck , Service department go beyond to service customer Needs in a timely manner, Resp is always Excellent & Professional Either purchasing a car or truck , Service department go beyond to service customer Needs in a timely manner, Respectful & Professional my Favorite is John Holms !! Service Department More

Professional friendly staff. service was exceptional the service guys and detail guy really takes care of the customers. A very great experience . service guys and detail guy really takes care of the customers. A very great experience . More

They always. Take excellent care of my service needs. Johnny Howard is a pleasure to work with. Johnny Howard is a pleasure to work with. More

Very clean, and very courteous service team (Danielle) was very informative and offered a courtesy car. was very informative and offered a courtesy car. More