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637 Reviews of Rob Sight Ford - Service Center
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February 26, 2012
Received A coupon for The Works fuel saver package with my monthly statement. Was ready for an oil change and tire rotation, brake inspection and hose and belt check upand air filter check. Did not receiv my monthly statement. Was ready for an oil change and tire rotation, brake inspection and hose and belt check upand air filter check. Did not receive a report on anything they checked. More
by harley2005
Employees Worked With
Roger
February 15, 2012
My windshield was replaced by the body shop and subsequent service department visits corrected a couple of problems with the rain-sensing windshield wipers. Everyone was great. subsequent service department visits corrected a couple of problems with the rain-sensing windshield wipers. Everyone was great. More
by Holly G
Employees Worked With
Other Employees :
Dave Bryant, Bruce Ginther, Gary Singer,Mark in Body Shop, Bruce Ginther, Gary Singer
February 03, 2012
mark from the body shop miss some things in esimate.then taking longer to fix then told when to pick my suv up after looking at work it wasnt up to par started to voice my opinion to him he became very rude taking longer to fix then told when to pick my suv up after looking at work it wasnt up to par started to voice my opinion to him he became very rude to me and my 9 year old who was with me then told me to pick it up on monday and walked away from me at that point i went into the dealership and ask to speak with a manager talked to rich poe who then told me he would handle the issue and assured me that he would make it right so i waited for the repairs to be corrected after taking longer again to make repairs came up to pick it up again and there was more issues that wasnt properly repaired so took the suv home becoming more frustrated call rich set up a meeting with mark and rich togather came back up again the next day and showed them the issues rich and mark agreed that they needed adressed and then me he told me he needed to order parts and he would call to bring it back again after the parts came in after a week he called and told me to bring back in on that coming monday so doing so it took 4 days to finish the repairs after picked it up it wasnt washed the and so it was kinda of hard to see what was done after the third round of repairs and five trips to the bodyshop it looks okay i was very disappointed about the whole ordeal it was a great inconvenice and had to change my schedules at work and home just to get this thing corrected.after having body work done there before which was much greater in aspect around 6 months ago by then larry the old body shop manager who me keep informed and timelines and progess and preformed seamless repairs and much greater customer service i dont think i would use the body shop again.thanks to rich i think this experience would have end up with me taking my car somewhere else to finish the repairs like tom little from safeco gave me the option to do. More
by bgoodge
February 03, 2012
I had a MO inspection made and Eric came and told me I needed wiper blaces which I said OK. After returning home I had a message on my answering mach. that they forgot to put the blades on. I had to r needed wiper blaces which I said OK. After returning home I had a message on my answering mach. that they forgot to put the blades on. I had to return to dealer to have them put on. I live in Raymore, MO More
by joemag3552
January 26, 2012
We are so pleased with Rob Sight Ford! We have purchased two Lincoln MKS's so far from them and love the friendliness, ease, and comfort of the dealership. We travel over 100 miles to get there for that re two Lincoln MKS's so far from them and love the friendliness, ease, and comfort of the dealership. We travel over 100 miles to get there for that reason. Yesterday we needed an oil change and were in the area, so we stopped by (without an appt) and they accomodated us by dropping us off at a local restaurant so we could have lunch while they fixed the car. They go above and beyond and we are very happy with them! More
by alusker
January 25, 2012
I just wrote a very positive review of your dealership service department on Cars.com. (They said it would take 3 to 5 days to appear) but I wanted to let everyone know that you have "Good people/Great S service department on Cars.com. (They said it would take 3 to 5 days to appear) but I wanted to let everyone know that you have "Good people/Great Service." I said in the review that I am a demanding customer of a Ford Expedition. I expect to be treated fairly and with efficiency. I went on to say that if "something's not right -- Rob Sight service makes it right." I am very appreciative that you sent the shop foreman out to my house last week when my car would not start. It's service that is "above and beyond" that gets you noticed -- and gets you more business! Thanks for all you do for my 2004 Expedition. More
by scottklaus
Employees Worked With
Bruce, Connie, Roger, Bruce Ginther
January 19, 2012
We were sad that they didn't wash the Suburban before they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worke they put the protective coating on the truck. Brought the Suburban in for oil change and to respray the protective coating. Very happy they worked us in and very friendly other than they didn't wash the truck everything was great. Thanks Kathy More
by kackrhea
Employees Worked With
don't know
January 17, 2012
I thought the battery installed on the car, 2 1/2 years old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have ha old, should not have been included in the Warranty (86000+ miles). A battery should be good for at least 3 years. In fact other batteries I have had have had a 5 or 6 year warranty on them. I went ahead with the Ford battery however in retrospect considering the price I should have gone elsewhere. More
by ksupowrcat
Employees Worked With
I don't remember
January 12, 2012
Routine "The Works". The same great service Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception fo Routine "The Works". The same great service as I have experienced in the past. I have always experienced professional and courteous reception for all areas of this dealership. That is why I keep coming back. Thanks and keep up the good work. More
by Wes
Employees Worked With
Service personel, Cashier, Reception and Rob Sight
January 08, 2012
The service staff at Rob sight Ford has been nothing but excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been excellent. We drive around 200 miles each way just to have this team work on our mkx. In particular the service from roger waterfield and JD has been above and beyond any expectations. Everytime we are greeted with friendliness and professionalism. More
by Cookryan83
Employees Worked With
Roger & JD
