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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.6
2,100 Reviews

2,100 Reviews of Robert Brogden Buick GMC - Service Center

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August 05, 2025

The Robert Brogden Buick GMC service department, service department manager and parts department was extremely helpful and friendly! More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review, Adam! We're happy to hear you had a positive experience with our service department and team at Robert Brogden's Olathe Buick GMC. Your feedback about our staff's helpfulness and friendliness are greatly appreciated. We look forward to serving you again on your next visit. Sincerely, The Robert Brogden Buick GMC Team

August 02, 2025

Service guy is great. Dealership service operations is average and the third party company that does the window replacement are terrible communicators. I had to drop my More

by C13MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We appreciate you taking the time to share your experience with us regarding your service visit for your Hummer. We understand your concerns about the communication from our third-party window replacement company and the billing process you described. Your feedback is valuable, and we take your comments seriously. We encourage you to contact us directly at Robert Brogden's Olathe Buick GMC so we can discuss your concerns further. Thank you again for your input. Sincerely, The Robert Brogden Buick GMC Team

August 01, 2025

Great Customer Service last minute oil change they make it happen with no problem. I went to two different dealerships and they were too busy and couldn’t squeeze me in came right over to this one and they More

by johndaguanno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, John! We're glad to hear that we could accommodate your last-minute oil change and provide you with great customer service at Robert Brogden's Olathe Buick GMC. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

August 01, 2025

On time service and excellent follow up with competitive pricing. Car was finished when promised. More

by cludwick12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! We’re happy to hear that you appreciated our timely service, excellent follow-up, and competitive pricing at Robert Brogden's Olathe Buick GMC. It's great to know your car was finished as promised. We look forward to seeing you again for your future automotive needs. Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

Matt was awesome, very knowledgeable and detailed, communicated very well. Did as promised in getting my vehicle taken care of. Made sure the was a shuttle to get me to and from dealership. Overall gr More

by Melissa Cedillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you, Melissa! We're thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. His dedication to providing excellent service is truly commendable. We're glad he kept you informed and ensured you had transportation while your vehicle was being taken care of. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 31, 2025

Cedric provided excellence service. I truly appreciate his professionalism. He is one of a kind. More

by cedricmayberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're glad you had an excellent experience with Cedric at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about his professionalism. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

July 27, 2025

I would’ve liked to be notified of the additional damages before the job started. More

by Glenn Hermreck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Glenn. We appreciate your input, as it helps us improve our service at Robert Brogden's Olathe Buick GMC. Please feel free to contact us directly so we can address your experience further. We look forward to serving you better in the future! Sincerely, The Robert Brogden Buick GMC Team

July 25, 2025

Great staff, had someone call in so they were short and gave me a free oil change since it took a little longer. More

by BMW @ Baron535x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're ecstatic to hear that our staff at Robert Brogden's Olathe Buick GMC provided you with great service, even during a busy time. We're glad you appreciated the complimentary oil change as a gesture of our commitment to customer satisfaction. We look forward to seeing you again for your next maintenance needs! Sincerely, The Robert Brogden Buick GMC Team

July 24, 2025

Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. More

by HUNTER04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're happy to know you had a great experience with our team at Robert Brogden's Olathe Buick GMC during your quick oil change. We appreciate your feedback and look forward to assisting you again. Sincerely, The Robert Brogden Buick GMC Team

July 23, 2025

I've only had my truck serviced at Robert Brogden, their team has always been courteous and professional. Lacey was awesome, continued to update me as the service progressed and also kept me informed since More

by jasoncarley668
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Jason! We’re thrilled to hear that you had a positive experience during your truck's service at Robert Brogden's Olathe Buick GMC. It's great to know that Lacey provided you with excellent updates and service recommendations. We appreciate your kind words and look forward to welcoming you again for your next appointment! Sincerely, The Robert Brogden Buick GMC Team

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