Robert Brogden Buick GMC - Service Center

A Sleigh Ride Through Service Excellence – Robert Brogden GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known as my 2024 GMC Canyon), I headed straight back to Robert Brogden Buick GMC in Olathe. As always, they delivered nothing short of holiday magic, even in April. From the moment I pulled in, I was greeted with genuine hospitality and that rare kind of attentiveness that makes you feel like more than just another appointment on the books. Lacey Pfannenstiel, my service representative, was the definition of professional and personable. She checked me in with efficiency, kept me updated throughout the process, and even made sure I had everything I needed while I waited. The service itself? Flawless. Quick, precise, and done with care. No rushing, no upselling—just honest work on a vehicle that, let’s be honest, has more miles on it from globe-trotting than most folks put on in a year. The sleigh came out running smooth as ever, ready for whatever adventure lies ahead. I’ve said it before, but it’s worth repeating: Robert Brogden GMC doesn’t just take care of cars—they take care of people. And Lacey? She’s an absolute rock star. If you’re looking for a service team that treats your vehicle like it’s guiding a reindeer-led expedition, this is the place. Five stars, a jingle bell salute, and a sleigh-load of thanks. —Robert Riesmeyer Experience Curator, Epic Explorations Sleigh Operator Extraordinaire More

They tried to upsale me on service. I knew what I wanted done, so I told him that. Upsale still occurred. I knew what I wanted done, so I told him that. Upsale still occurred. More

AWESOME experiences, I bring my truck there for anything, quick time fixes and always willing to help. quick time fixes and always willing to help. More

Even though they lost my appointment, they were still quick to get me in and fixed. quick to get me in and fixed. More

This is the best dealership hands down. Ramiro was great and found me the perfect car Ramiro was great and found me the perfect car More

Ramiro was an excellent sales person. He went above and beyond to make sure every detail was handled especially my bed liner. He picked up and delivered so the liner could be put in. T He went above and beyond to make sure every detail was handled especially my bed liner. He picked up and delivered so the liner could be put in. Tim and Terri were also most helpful. It was a great experienc! More

Good experience. Matt and the service team were very professional. Work was done as outlined. Matt and the service team were very professional. Work was done as outlined. More

The service department was able to get my truck looked at within a couple of hours. It was nice to not have to wait a few days before getting a diagnosis. within a couple of hours. It was nice to not have to wait a few days before getting a diagnosis. More

The process used by the dealership to return the vehicle after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that interior seats and floor mats are kept clean.by protective covers while in service. More

Got me right in explaining everything perfectly got it done quickly and texted emails communication was great done quickly and texted emails communication was great More