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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,024 Reviews
Call Service Center (913) 712-9342

2,029 Reviews of Robert Brogden Buick GMC - Service Center

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May 22, 2025

Matt is the best tech I’ve worked with. He’s knowledge, honest and friendly. He makes a normal hassle enjoyable. Highly recommend. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you! We're thrilled to hear about your positive experience with our service tech, Matt. At Robert Brogden's Olathe Buick GMC, we strive to make every visit as enjoyable and hassle-free as possible. Your recommendation means a lot to us. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

RBB GMC was exceptional. Jimmy and Tim took great care of me before and after arrival. The test drives and buying experience was 2nd to none. Terry did fine job with finance, More

by jconradsmith
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that your experience with Robert Brogden's Olathe Buick GMC was exceptional. It's wonderful to know that Jimmy, Tim, and Terry provided you with outstanding care during your visit. We strive to make every step of the buying process enjoyable. We appreciate your feedback and hope to serve you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

Matt took great care of me. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Keeping you informed and ensuring the best care for your vehicle is our top priority. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 18, 2025

Excellent staff very professional and friendly their waiting area is very nice with snacks and drinks provided More

by joannel5353
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our professional and friendly staff at Robert Brogden's Olathe Buick GMC. We're glad you enjoyed our waiting area and the complimentary snacks and drinks. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

Great service team. My service was not only friendly and knowledgable, but really cared about my needs and concerns More

by KSSTARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We at Robert Brogden's Olathe Buick GMC are thrilled to hear that our service team provided you with friendly and knowledgeable care for your needs. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

Fast service, wasn’t pressured into any additional services that were unnecessary. Will continue to use this service department More

by JAWHITT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Robert Brogden Buick GMC responded

We really appreciate your review! Our team works hard to provide quick, honest service without pushing anything that’s not needed. It's great to hear that you felt respected and well taken care of at Robert Brogden's Olathe Buick GMC. We look forward to assisting you again on your next visit. Sincerely, The Robert Brogden Buick GMC Team

May 16, 2025

Jim is a rockstar. He was very helpful and addressed all my concerns and communicated it all very well during the whole process. More

by Matt H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Robert Brogden Buick GMC responded

Thank you, Matt! We truly appreciate your kind words about Jim and are thrilled to hear that he was able to assist you effectively. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it’s great to know that Jim made your experience a positive one. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Service department acted in very deceiving manner. an oil change turned into a $1000 service. More

by willrock0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Mayberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Matthew was quick and very professional, and proactively took care of some issues with my truck. More

by ELLE.ROESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti More

by knoxd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that Lacey provided you with a fantastic experience at Robert Brogden's Olathe Buick GMC. Your comparison really means a lot to us, and we're glad we could change your perception of visiting auto dealers. We appreciate your kind words and look forward to assisting you with any future service needs for your truck. Don't hesitate to reach out whenever you need us! Sincerely, The Robert Brogden Buick GMC Team

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