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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,068 Reviews

2,068 Reviews of Robert Brogden Buick GMC - Service Center

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May 31, 2025

First service visit. Jimmy immediately greeted me and was friendly and helpful. I was in and out within an hour and was acknowledged and said hello to by at least a half More

by jelliott67opks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! We're glad that your first service visit at Robert Brogden's Olathe Buick GMC was such a positive experience. It's great to know that Jimmy and our team made you feel welcomed. We appreciate your recommendations to friends, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

First service visit. Jimmy immediately greeted me and was friendly and helpful. I was in and out within an hour and was acknowledged and said hello to by at least a half More

by jelliott67opks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Communicated well, walked through what was necessary and what wasn't. Service done well and fairly efficiently for a busy day. More

by nahlvers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We appreciate your feedback about the communication and efficiency during your visit to Robert Brogden's Olathe Buick GMC. It's great to hear that you felt well-informed throughout the process. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

I want to also recognize Jim who jumped in when Cedric was busy. He actually took the time to educate me on my car's features and this above all else leaves a favorable impression of your business. I appr More

by kcbookworm17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your experience! We're thrilled to hear that Jim provided such informative and helpful service while you were at Robert Brogden's Olathe Buick GMC. We truly appreciate your recognition of teamwork and customer service. Your feedback will be shared with our team, and we will ensure that Jim is acknowledged for his efforts. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 30, 2025

Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by JimmyAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Carpenter
May 31, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 29, 2025

They insist on upselling you on very expensive services. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hoover
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Doug. We understand your concerns regarding upselling and labor costs at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about the promised credit for the oil change, and we want to ensure that all customer commitments are honored. If you would like to discuss this further, please feel free to contact us directly. We are dedicated to improving our services and meeting your expectations. Sincerely, The Robert Brogden Buick GMC Team

May 26, 2025

Good dealer and good service but the charges for regular maintenance are too high. I will likely search for an alternative maintenance provider. More

by Tommy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Tommy. We’re glad to hear you were pleased with the service overall! We definitely understand your concerns about maintenance costs—your feedback is important to us. If there’s a specific service you’d like to talk through or get more clarity on, feel free to reach out to us. We appreciate you being part of Robert Brogden’s Olathe Buick GMC family and look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team

May 26, 2025

Had a great experience. Had nuances to my visit and Cedric made me l like it was no big deal and it was much appreciated. More

by rheise0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience at Robert Brogden's Olathe Buick GMC. It's wonderful to know that Cedric was able to assist you and make your visit enjoyable. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 23, 2025

Always come to Brogden’s for my automotive needs. The sales and service staff are excellent More

by CJBLIESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! It truly means a lot to hear that you continue to choose Robert Brogden's Olathe Buick GMC for all your automotive needs. Our sales and service teams are dedicated to making every visit a great one, and it’s incredibly rewarding to know their efforts have made a positive impact. We’re grateful for your loyalty and can’t wait to welcome you back again soon! Sincerely, The Robert Brogden Buick GMC Team

May 22, 2025

Matt took great care of me. He always is professionally and keeps me updated on what’s best for my vehicle long term. Highly recommend the him and the service team. More

by jake78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you had a great experience with Matt at Robert Brogden's Olathe Buick GMC. Keeping you informed and ensuring the best care for your vehicle is our top priority. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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