Rock River Block Ford

Great Customer Service Harvey, Harvey, Harvey!! What a great person to work with. I have to admit that I was intimidated pulling into Rock River Ford because everything look Harvey, Harvey, Harvey!! What a great person to work with. I have to admit that I was intimidated pulling into Rock River Ford because everything looks so expensive. Even though, I wasn't spending 30+K on a NEW vehicle, I was not treated any differently than someone buying off the showroom floor. Everyone there was very polite and down to earth, being in the customer service industry, that is something I can appreciate. Through the two days of set backs, road blocks and fire breathing dragons both Harvey and Gregg went above and beyond to make sure it happened, I was happy and satisfied with my purchase... and for that I thank them!! More

Very friendly, honest, and not pushy! My experience at Anderson Rock River Block (Ford) was one of the best experiences that I have had at a car dealership. It was the first time I was sho My experience at Anderson Rock River Block (Ford) was one of the best experiences that I have had at a car dealership. It was the first time I was shopping for a new car, and I was dead set on buying a Mazda; however, Will Smith converted me from Mazda to Ford in a matter of 2 days. He helped me make a solid investment, and took my budget into consideration while looking for the perfect car. I knew what I wanted to spend, and he made sure to find me the car I wanted for the price I wanted. Will was able to get me my first choice, which was a 2017 Ford Escape LE. He wasn't pushy like some car salesmen are, and he is very down to earth and honest. I can tell that he truly loves his job and cares about his customers. I would recommend him to anyone that I know! More

Bought 2016 F150 Lariat Supercrew Had a very positive experience purchasing my new 2016 F150 . My sales person, Dwight Pearson, went the extra mile to make sure I was satisfied from be Had a very positive experience purchasing my new 2016 F150 . My sales person, Dwight Pearson, went the extra mile to make sure I was satisfied from beginning to end. I would recommend Dwight to anyone who is thinking of buying a new, or even used car or truck. Also, the service dept. is second to none. Very good experience getting you in and out in a timely manner. Very comfortable and updated waiting room. More

Very solid and very transparent on the transaction Good people to deal with and good f/u, deal was transparent and with no changes, unlike a couple of other dealers I visited. These guys do not bait a Good people to deal with and good f/u, deal was transparent and with no changes, unlike a couple of other dealers I visited. These guys do not bait and switch. More

Very friendly and helpful Had a great experience with mick and Dwight. Helped me find exactly what I wanted for the best price available. Worked hard with me to fix an issue th Had a great experience with mick and Dwight. Helped me find exactly what I wanted for the best price available. Worked hard with me to fix an issue that came up a week after purchase. Worked with my bank to get a great finance rate and a great warranty. Good overall experience. More

Great no hassle free experience buying new vehicle Bernie was wonderful to work with in purchasing our new 2016 Explorer! It was just what we wanted and called us when he found our perfect car. Bernie Bernie was wonderful to work with in purchasing our new 2016 Explorer! It was just what we wanted and called us when he found our perfect car. Bernie made everything feel so comfortable and easy; and took all the time needed with us. He also took extra time to go over all the bells and whistles and said to come or call anytime with smallest question. That reassurance was greatly appreciated! Also Greg Deckman in finance found us an extra $750 in rebates when we had completed the transaction.To me, that shows honesty and loyalty of Bernie and Greg for Anderson Rock River. More

Purchase or 2017 Explorer Great Sales Person: William Smith William Smith at Rock River Ford did an excellent job for the new Explorer we bought. He has excellent knowledge of the different models, the features William Smith at Rock River Ford did an excellent job for the new Explorer we bought. He has excellent knowledge of the different models, the features and how everything works in the Explorer. He went over all of the options with us during the test drive. After buying the vehicle from William, he explained the different financing options and different offers that Ford has for this model. After purchasing the vehicle William sat with us in the Explorer and went through all of the features and how the electronics work. I would highly recommend William to anyone buying a Ford since he went the extra mile to help us. One of best experience we had buying a vehicle we have had in over 10 vehicles that we have bought. More

Purchase of new 2016 F-150 Matt Foley and Bernie Krowczyk are great to deal with ,super friendly and very knowledgeable about the vehicle , no high pressure here . Truck was Matt Foley and Bernie Krowczyk are great to deal with ,super friendly and very knowledgeable about the vehicle , no high pressure here . Truck was meticulously detailed and Bernie stayed on top of that the whole way through. When I picked it up he went over entire truck exterior with me to make sure I was pleased with its appearance and then followed up with instruction on some of its features .All in all a very pleasant experience Looking for a Ford product see Bernie or Matt you will be glad you did More

Great Mike & Bernie are great They are assets to your business. Great working with them. Greg from finance was very nice and very knowledgable of his job Mike & Bernie are great They are assets to your business. Great working with them. Greg from finance was very nice and very knowledgable of his job More

Inital purchase expierence was great, follow through was not My husband and I both purchased vehicles from Anderson Ford within a few weeks of each other. the initial sales encounter and the helpfulness of the s My husband and I both purchased vehicles from Anderson Ford within a few weeks of each other. the initial sales encounter and the helpfulness of the staff was great and they were very friendly and willing to go out of their way for both of us to find exactly what we wanted. However, sadly that is where it ended. The person that sold us my vehicle was supposed to get the spare key and get it to me so that I had it, it has been a year now and I still do not have one. I purchased one on my own about a month after my vehicles purchase and called to make and appointment and expected them to program my key fob, they refused and I was told I would have to pay about $60 for the service. While going down this road I discovered that the dealership gave me the wrong key fob as well, my vehicle has remote start (that is standard on the vehicle) and the key fob I was given did not have the button available on it. The other problem that I am currently having is that about 6 months after my purchase, my air conditioner went out. I took it to the dealership to have it looked at where I was charged $120.00 to tell me what was wrong, this on top them telling me that it was going to cost almost $1000.00 to fix. I was also informed that this, so conveniently was not covered under a warranty or the extended warranty that I purchased. So overall, I feel that the dealership initially will go out of there way to help you and get you in a vehicle that you are looking for, but once you leave the lot, they could care less. They have their money and then they are done, the sales employee Dwight was great, but the service department was less than helpful. I think that the next time I go to purchase a car, I will be looking at other dealerships. More