Roseville Hyundai

Five Stars for Hyundai of Folsom Lake and Cory Today we picked up my daughter's 2015 Hyundai Sonata after a lengthy repair process, and I wanted to recognize the outstanding service we received from Hyu we picked up my daughter's 2015 Hyundai Sonata after a lengthy repair process, and I wanted to recognize the outstanding service we received from Hyundai of Folsom Lake. From the beginning, Cory set the standard for what customer service should look like. Communication was prompt, clear, and transparent. Every question was answered honestly, every update was provided when promised, and at no point did we feel like we were being left in the dark. Even when the news wasn't what we had hoped for, Cory communicated it professionally and with genuine respect. Our experience at Hyundai of Folsom Lake stands in sharp contrast to another local dealership. We initially contacted Roseville Hyundai, but were told it would be approximately 30 days before they could even inspect a vehicle that had been determined to be unsafe to drive due to a fuel system issue. That delay ultimately led us to Hyundai of Folsom Lake—a decision that turned out to be a blessing in disguise. While I was disappointed with Hyundai Motor America's final decision regarding goodwill assistance, I want to be clear that my experience with Hyundai of Folsom Lake was entirely different. The dealership and its staff treated us with professionalism throughout the process. They accurately diagnosed the problem, clearly explained the repair, advocated on our behalf during the goodwill review, and kept us informed every step of the way. Too often, dealerships only hear from customers when something goes wrong. In this case, Hyundai of Folsom Lake—and especially Cory—deserve recognition for doing things right. If you're looking for a Hyundai dealership in the Sacramento region that values communication, honesty, and customer service, I would not hesitate to recommend Hyundai of Folsom Lake. Thank you, Cory, for making a difficult situation much easier to navigate. Your professionalism did not go unnoticed. More

They fixed the problem and did the recall everything went smoothly. It took only a few hours. Thanks. smoothly. It took only a few hours. Thanks. More

Payton was my service rep and kept me updated on my scheduled maintenance. very pleasant and answered all my questions scheduled maintenance. very pleasant and answered all my questions More

Thank you for a good service. I had no problems. See you again for next service. I had no problems. See you again for next service. More

We had a safety recall and a software update appointment made with the dealership. We are pleased with the service provided y Jackson who checked us in, handled all the paperwork and keeping us updated of made with the dealership. We are pleased with the service provided y Jackson who checked us in, handled all the paperwork and keeping us updated of the service progress. Our car was ready for pickup @ the time we requested. Everything worked well. More

Molly was the person who help me she was really nice she help me get an uber to get back home. They fix the recalled my car had. help me get an uber to get back home. They fix the recalled my car had. More

Molly was great. She called me and kept me up to date on my vehicle repairs. Was very helpful and professional. She called me and kept me up to date on my vehicle repairs. Was very helpful and professional. More

Service was questionable No return calls back. Took a month for warranty repair. Finally after 3 weeks with no work done on car they gave me a loaner car. Next day I get a text saying they sta Took a month for warranty repair. Finally after 3 weeks with no work done on car they gave me a loaner car. Next day I get a text saying they started my repair and have part number. Car was completed in five after they started work. More

The dealer was very professional, took care of my problem with may automobile, and treated me really good thank you so much for being a great dealership. problem with may automobile, and treated me really good thank you so much for being a great dealership. More

Friendly, fast, and professional! Service advisor Rae was awesome! Great clean and nice dealership! Thanks! Service advisor Rae was awesome! Great clean and nice dealership! Thanks! More