Roseville Toyota

Usually couteous, timely service. Interesting how I always end up spending more on service than originally planned ! A very minor, humorous detail was my next oil change sticker indi Interesting how I always end up spending more on service than originally planned ! A very minor, humorous detail was my next oil change sticker indicated @ 234000 + miles when it should hsve been 155,000+. Just hope the important details of servicing my vehicle were a lot more accurate than that ! I appreciated this time that I wasn't preyed upon by hungry sales staff while minding my own business waiting unlike my past 2 visits . More

Call me they make reservations I told them I was riding bicycle ,I'm there hour and half early I set down and wait ,they know the vehicle was in service so now it's the second time I rode my bike from Powe bicycle ,I'm there hour and half early I set down and wait ,they know the vehicle was in service so now it's the second time I rode my bike from Power Inn Rd and Fruitrige Rd More

Everyone was friendly and energetic. Service rep kept me fully informed throughout Service of my car. Service rep kept me fully informed throughout Service of my car. More

Received Excellent Customer Service and appreciated the free car rental, I did not except that service. free car rental, I did not except that service. More

I always have a great customer service with Steve. From start to end he always explain the things to be done and the results also after the service. From start to end he always explain the things to be done and the results also after the service. More

Amazing service my Luis and Ali. Love my new toyota. They treated me like family. Thank you Roseville toyota Love my new toyota. They treated me like family. Thank you Roseville toyota More

One of the salesmen at Roseville Toyota, Mr Ali, told me, all of our cars come equipped with LoJack, cool. Giving you the impression it was already equipped by the dealership, awesome right? Not so fast, me, all of our cars come equipped with LoJack, cool. Giving you the impression it was already equipped by the dealership, awesome right? Not so fast, you will find out that you have to pay for it even if you didn't want it. You will find the nearly $900.00 charge on your sales invoice, wait, that's if you get your sales invoice. I purchased my 2023 Rave4 limited Jul 13 2023. I got a flash drive that after closer examination showed only the LoJack information nothing more. I called the dealership the following week asking to speak with Finance and ended up speaking with a "Sales Manager" that assured me I would receive it ASAP. The next week(still no sales invoice) I called again another dealership representative assured me I would get the documents. Aug 6 or 7 I don't recall the exact date I completed a Toyota Survey stating my dissatisfaction. Aug 8 I received an email from the dealers customer service dept "reaching out to me" to discuss my negative feedback. I explained what I have stated here. Aug 9 I received and email from Finance (Lori Gilliar), "I am out of the office but was just made aware you received an incomplete thumb drive. My apologies I was not aware, and we do have occasion where the uploads are corrupted in transmission therefore incomplete. I did not know you had called in requesting documents to be emailed and don't know why whoever you spoke to did not do this right away. On Friday when I am back at work I'll email you your contract." That Friday would have been Aug 11. As of today Aug 16, 34 days after I drove the car off the lot I still have no contract. I'm a 75 year old Vietnam Veteran, I've always been a man of my word. The lack of respect from this dealership reminds me of how I was treated when I came home from the war. I would not recommend doing business with Roseville Toyota. More

Dishonest, tried a bait and switch con game on me. Got a call from Willian Garcia sales manager on 7/10 and made an appointment for 7/11 at 2pm. Never showed up even after a text saying my wife and I Got a call from Willian Garcia sales manager on 7/10 and made an appointment for 7/11 at 2pm. Never showed up even after a text saying my wife and I were there. He had said he would lower the dealer mark up. On 7/12 got a call from a sells man named Juan. He said come in and he would lower the dealer mark up. Got there at 12 noon and when over a vehicle that was in production and offered 2500 over invoice. He went to make the offer and he brought out another sells person with a sheet with just numbers on it. Going over the numbers I realized that this was a different vehicle. He presented it as the one I was negotiating with Juan. I'm 80 years old and they thought I wouldn't know what kind of dishonest game they were running. Never go to this dealership with con men posing as sells people. More

Very friendly service, not pushy, took a lot less time than I thought it would. than I thought it would. More

Always extremely helpful! Whenever it's time for my service, I'm reminded via text, I'm in and out of there! Friendly service! Whenever it's time for my service, I'm reminded via text, I'm in and out of there! Friendly service! More