Roseville Toyota

TL;DR DO NOT BUY A NEW CAR FROM THIS DEALERSHIP WITHOUT LOOKING OVER IT METICULOUSLY FOR DAMAGE, SCRATCHES, AND OVERSPRAY The good: 1. Found a vehicle online priced under MSRP 2. Friendly sales staff. LOOKING OVER IT METICULOUSLY FOR DAMAGE, SCRATCHES, AND OVERSPRAY The good: 1. Found a vehicle online priced under MSRP 2. Friendly sales staff. I didn’t feel extremely pressured from them, but it may also be because I put down half in cash and came in with my own pre-approved financing The bad: 1. On my second visit to come buy the car, I waited 3 hours to be seen. I was told there wasn’t enough finance staff to go through the paperwork even though I had finished my piece after less than 20 minutes. 2. They will push their own financing which has a higher APR. Shop ahead of time and pre-qualify for other rates. Capital One and Chase offered over 1% lower. 3. After finally getting access to a finance manager around 10PM, I was forced to sit through a sales pitch about warranties… I told Ed it was 10PM and I just waited 3 hours to be seen. I told him I straight up didn’t want one, but he responded, “I have to go through this line by line.” Told him it’s 10PM and I wanted to get home to sleep. He said, “It’s my job. I have to.” The horrendous: 1. The 2024 car I purchased was BRAND NEW with less than 40 miles on it. There were scratches on the spoiler - the hand in the photo is that of my salesmen the night I bought the car. Noticing it after car was moved under the bright lights, I said I’m not buying a car with scratches. But again, wanting to sleep, I made an agreement with him that I would come back to have it addressed. 2. Having purchased a brand new car, I decided to get ceramic coating, tints, and PPF done by a third party. Imagine my surprise when they told me they had to refuse to service the car due to scratches on the windows and an overspray on the car that wouldn’t allow them to guarantee their work. They recommended I go back to dealership to address the issues with the new car. I am currently awaiting resolution with the dealership. I’ll provide an update to this review based on solution provided. 3 week update: after FOUR trips to this dealership, they have replaced the rear driver and passenger windows that had gashes. The front two windows and spoiler still have scratches they attempted to polish over, along with overspray on the roof. They paid for one tank of gas (yippee- I’ve wasted over 6 hours driving over the course of the four trips) and provided an interior/exterior detail. Last update: five trips to the dealership and over 15 hours wasted in attempts to work with the staff - unwilling to address the issues with the car and they offered to try and remove the overspray, “but can’t guarantee it.” Resorting to taking other steps to resolve but the lesson here is they are unwilling to stand by their brand new vehicles. BUY YOUR VEHICLE AT ANOTHER TOYOTA DEALERSHIP More

They screwed me over. They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the vehicle and found nothing wrong with it.. everything wrong with it clild of neem detected fr a eyes view!!! Be very careful purchasing anything from roseville toyota they dont care how bad they screw you over.. They throw each other under the bus bad!! Its funny More

I just bought my 3rd Toyota at Roseville Toyota. They have always treated me fairly and easy to work with and sell the best made cars - Toyota. They have always treated me fairly and easy to work with and sell the best made cars - Toyota. More

They promised me they would fix a scratch on the brand new car I bought before we were done. They then hustled me out the door, preoccupied me with all the bells and whistles of the car and never took car new car I bought before we were done. They then hustled me out the door, preoccupied me with all the bells and whistles of the car and never took care of the scratch. Now I'm home and have to figure out how to handle this. It's not a big scratch but they said they would take care of it and didn't, or communicate how they would. The salesperson, Joe, was good though. He knows his cars and answered all questions. Seems like a nice guy. More

It has great advisors, competent techs, good environment, and provide good service. That's why I go there. and provide good service. That's why I go there. More

My car was bought there in 2013. They answer all questions you bring to them. They answer all questions you bring to them. More

Always had great service. I have a concern about my warranty. have paperwork that shows I bought a 7 year warranty but my advisor says I only have a 5 year warranty and it expi I have a concern about my warranty. have paperwork that shows I bought a 7 year warranty but my advisor says I only have a 5 year warranty and it expires in 2024.my service invoice clearly says expires August 2026.Advisor says doesn’t matter.What’s going on? More

Purchased a lifetime oil change during finance. I told him my daughter was taking the car to Utah for school. He said there were plenty of dealerships in Utah. Used the service once in California b I told him my daughter was taking the car to Utah for school. He said there were plenty of dealerships in Utah. Used the service once in California before she left to Utah. Turns out Lithia sold all the dealerships in Utah shortly after I purchased it. After getting the run around from Lithia care with multiple calls, they finally cancelled my contract and refunded me 70% of the contract amount. Turns outs I paid $212 for an oil change. Never will buy another car from Roseville Toyota or Lithia auto group. The customer service is awful and their warranty and other services offered during finance are sketchy. Sold me something worthless. More

Our Service Advisor Mr. Samuel Vega has been and was again outstanding during our last service. Mr. Vega is always knowledgeable and professional. Please thank Mr. Vega for Samuel Vega has been and was again outstanding during our last service. Mr. Vega is always knowledgeable and professional. Please thank Mr. Vega for us. More

First experience…. Very pushy, I was left at the table inside with my kids for almost 40 mins when a closer came by took the salesman and said we will be right back and Very pushy, I was left at the table inside with my kids for almost 40 mins when a closer came by took the salesman and said we will be right back and never came back I walked out slowly thinking he would of seen me but nothing. No follow up call or anything also their used cars are always trashed they do not RECON them well at all they look like garbage. So left there went to Lexus of Sacramento that same day and bought a preowned Lexus. Second experience. Tried to let them earn my business again. Went in with my niece to look at a preowned Honda civic Si. Stood outside for more the 25 mins before anyone greeted us, finally someone did and my niece test drove the car. Again pushy and LOW BALLED BIG time on her trade offering 14-15k Sales guy kept talking about credit by just looking at my niece little did he know she was a 792 score. When we said we would come back because we weren’t comfortable with the pressure we were feeling they didn’t want us to leave understandable but we left went to Neillo BMW in Elk Grove and my niece bought a 2023 civic Si and they offered her $18,250 for her trade 2-3k more for her car. I would definitely not recommend this dealership at all. ALSO ROSEVILLE TOYOTA DOESNT TELL YOU ABOUT ALL THE RIDICULOUS ADD ONS THAT “can’t be removed” but I was able to remove them after we left but still didn’t sit well or trust them at all More