Roseville Toyota

Awful customer service This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days t This is a follow up review, but it has not changed what so ever. This service center has zero communication with each other. It took them three days to release my car, even though I paid for my bill. They delayed everything, and then when I called to ask them why it wasn’t being released; they said it was because of the bill. Even though I had already paid for it. The manager mike, then instead of taking to me, decided to play telephone and relay messages instead of talking to me. They did not value me as a customer. Apparently buying a new car and helping me get it fixed means nothing to these people. More

Excellent I have a great experience here. Everyone was polite and helpful. Especially the salesman that have worked with me. I would highly recommend to shop he I have a great experience here. Everyone was polite and helpful. Especially the salesman that have worked with me. I would highly recommend to shop here again. More

Dealership didn’t make it right. Let me first say my experience with sale rep Ed was good. I Bought a car, fantastic experience. Drove it home and engine seized. They took it back tha Let me first say my experience with sale rep Ed was good. I Bought a car, fantastic experience. Drove it home and engine seized. They took it back that night, gave me rental. Went back the following weekend to deal with getting new car. Ended up paying more money for a lesser car, dried the whole time. I originally bought a 2015 Prius three, blue in color with 73,000 miles so I bought extended warranty. I felt great about purchase. When I went back to get the new vehicle I got $400 off a 2015 Prius 2 with 35262 miles, hate the color, didn’t get taken care of for the inconvenience, registration is due in a month, and all I was repeatedly told was how good the mileage was. I wasn’t given the option to keep my car with the new engine in it. I wasn’t mad or angry at the situation cause I know people make mistakes. But going back in and not being taken care of, Crying the entire time and leaving the dealership with a car I didnt want and paying more money has put a very bad taste in my mouth. We have bought 3 vehicles from the dealership and I will never recommend going there. More

Car damaged during service . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole . No offer for making me whole for wasted extra time. Took 1 week to get back with plan to fix damage; still has not offered anything to make me whole More

Service was great Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check Initially my service was a routine oil change on my ‘16 Tundra which I had recently purchased at another dealership who said they had throughly check out the truck but after my oil change was complete and the techs had walked through the vehicle they found a few problems. They were fixed in a very timely manner and also caught a factory warranty part that I was able to schedule to have replaced with a couple days. I was very adequately communicated to about the length of repairs and timeframes. Very satisfied More

Great experience Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls w Went in for my 1st service. Had a few other minor issues that needed to be addressed. Everything was addressed in a timely manner and received calls with updates on a regular basis. Very pleased with the service and work. More

Zag Gonzalez is a excellent Service Advisor. Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy Zag Gonzalez made my visit very comfortable because all of his instructions pertaining to the repair maintenance of my vehicle was very clear and easy to understand. I would highly recommend Mr. Zag Gonzalez for a promotion. More

Excellent thank you Everybody wants to know where I got the truck from I tell him go to Roseville Toyota and ask for junior great place to buy a truck Everybody wants to know where I got the truck from I tell him go to Roseville Toyota and ask for junior great place to buy a truck More

Great help, very kind Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced Service dept. Was very kind and helpful. Were able to answer most of my questions, a mice place,to hang out while waiting Gor car to get serviced More

Excellent as always I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purcha I have great confidence in everyone at roseville Toyota. My service advisor Chris is the best. I have gone there for my service needs and have purchased several vehicles from them over the years More