Roswell INFINITI of North Atlanta

Nice job! Elizabeth did a really nice job and was very to work with. This is our second vehicle from this location and would definitely recommend . Customer s Elizabeth did a really nice job and was very to work with. This is our second vehicle from this location and would definitely recommend . Customer service was really good. More

Friendly, laid back experience. Thorough. Elizabeth took the time to show me a lot of cars and was very thorough. We didn’t buy right away but she was persistent and followed up later and we Elizabeth took the time to show me a lot of cars and was very thorough. We didn’t buy right away but she was persistent and followed up later and we were able to get a deal done. The dealership was very nice in appearance. More

Real Express Service I went in for an oil change and it completed in just under an hour. This is minimum time for the twin turbo engine when you consider the two quarter h I went in for an oil change and it completed in just under an hour. This is minimum time for the twin turbo engine when you consider the two quarter hour wait times required for doing it properly. More

Progressed from Great to Good as I waited...and waited,,,. In an attempt to avoid lengthy delays completing the never ending paperwork that comes with a car purchase I completed everything possible online in h In an attempt to avoid lengthy delays completing the never ending paperwork that comes with a car purchase I completed everything possible online in hope the time at the dealer would be minimal, unfortunately the dealership had only 1 resource available to process the final paperwork and that resource was engaged with another customer. 45 minutes later and after sharing my frustration another resource was made available to close out my purchase and get me on my way. I hope my experience will be used as a learning opportunity for those involved and they can avoid a similar event. My thoughts were, why didn't they think to get another resource before I felt I had to say something?? More

Great, Low Pressure Experience This is my 4th car from this dealership and I have always had a great experience. From sales to service, it has been a great place to do business. Lov This is my 4th car from this dealership and I have always had a great experience. From sales to service, it has been a great place to do business. Love my car too. Great value compared to Mercedes and Lexus. More

The best car buying experience I have ever had Absolutely the best car buying experience I Have ever had. The kindness and attention that was shown, along with the friendly personalities could not Absolutely the best car buying experience I Have ever had. The kindness and attention that was shown, along with the friendly personalities could not have been better. Also the best deal for such a beautiful car was beyond what I expected. Great place to buy a car! Fantastic team and really loved Wendell ! More

Very professional, personable, and thorough Our purchase process took place over the period of a couple of months due to some logistics issues, and Elizabeth worked with us the entire time. She Our purchase process took place over the period of a couple of months due to some logistics issues, and Elizabeth worked with us the entire time. She was very thorough and responsive, and made the whole process go very smoothly. More

Super easy to deal with Just bought my first Infiniti. The experience was very easy. Elizabeth was very knowledgeable about the car and was very easy to get a hold of. In Just bought my first Infiniti. The experience was very easy. Elizabeth was very knowledgeable about the car and was very easy to get a hold of. In fact, we did most of our communication via text. Sean in the financing department was equally easy to deal with. I bought a used Q50. Unlike other sellers, Roswell Infiniti certifies their vehicles. I would definitely buy from them again. More

Amazing customer service! I highly recommend Roswell Infiniti ! From the phone call to entering the dealership it was nothing but first class service! Elizabeth met me with a I highly recommend Roswell Infiniti ! From the phone call to entering the dealership it was nothing but first class service! Elizabeth met me with a friendly smile and an attitude of “ I’m here to answer your questions and help you find the perfect car”. And that she did! I’ve received several follow up calls and emails from her just seeing how I liked the car. I drove from Carrollton to Roswell to buy a car and although it was a good distance to get there, it was worth it! Thank you so much for a great experience and don’t miss the opportunity to buy from her if you get a chance! More

Never Again! After leasing several cars from this dealership, we thought we knew them and how they do business. WE WERE WRONG! We were over the lease mileage limit After leasing several cars from this dealership, we thought we knew them and how they do business. WE WERE WRONG! We were over the lease mileage limit so we expected there would be a charge. When we were working out the details of this latest lease, we were told and given paperwork that showed we would owe nothing else. Their finance person told my husband that it was going to be rolled into the lease and any remaining money due was a "sunk cost." In fact, he used that term a couple of times. A couple weeks later, we received a bill for the excess mileage charges we were told had been handled. We emailed them to ask about it and they ignored the emails. Finally, he stopped in to ask about it and was greeted with a shrug of the shoulders and told "that's not what we meant." This is not about the money, it's about their complete lack of integrity. I don't know if the management has changed or what but we will NEVER make another purchase or lease from these people again. NOTHING in the paperwork says we will owe this money and nothing they told us during the negotiations indicated we would. Perhaps if the salesman had spent less time telling us how we had to give him tens on the survey they were going to send us, he might have remembered to tell us the truth about this. Again, it's not about the money, it's about the underhanded way they do business and how they say one thing (and give you paperwork that indicates the same thing they're telling you) but then do another. More