Roswell INFINITI of North Atlanta

Customer Service Very respectful and listens actively. Had to bring the vehicle again to get the issue resolved all the way but overall got the work done. Very respectful and listens actively. Had to bring the vehicle again to get the issue resolved all the way but overall got the work done. More

Clear Communication I stopped going to the Gwinnett place location because I felt underappreciated and wasn't planning to go back to any Infiniti dealership. I had a I stopped going to the Gwinnett place location because I felt underappreciated and wasn't planning to go back to any Infiniti dealership. I had a coupon for an oil change so decided to go to the Roswell location. Glad I made th decision. It was a Saturday so I know they are busy, but the first impression was great and I felt I got great service and advise. Still on the fence, but I'll definitely go back to this location and not Gwinnett More

Amazing Experience Easy process start to finish. My sales professional Anthony Smith was awesome!! They gave me a great value on my trade and made the financing a breeze Easy process start to finish. My sales professional Anthony Smith was awesome!! They gave me a great value on my trade and made the financing a breeze!! More

Simply the best Quick, clean and honest. Got me in at my appointment time, had a loaner ready to go so as not to delay my day. My car returned cleaner than when I dro Quick, clean and honest. Got me in at my appointment time, had a loaner ready to go so as not to delay my day. My car returned cleaner than when I dropped off. Couldn't recommend more. Thanks Roswell Infiniti! More

First class service. Prompt courteous and gone the extra mil e.First class service. Prompt courteous and gone the extra mile.First class service. Prompt courteous and gone the extra mile. e.First class service. Prompt courteous and gone the extra mile.First class service. Prompt courteous and gone the extra mile. More

Friendly & personable Christian was very helpful, friendly and not in the least bit pushy like some car salesmen! He was very informative about the vehicle, explained all o Christian was very helpful, friendly and not in the least bit pushy like some car salesmen! He was very informative about the vehicle, explained all of the features well and answered all of our questions. He even accommodated out 6 month old daughter. Would work with him again in the future. More

Racist/Rude This was my very first time at this location. I was very pleased with the customer service representative and was looking forward to making this locat This was my very first time at this location. I was very pleased with the customer service representative and was looking forward to making this location my "go to". When I arrived I was greated immediately again I'm thinking this is GREAT. I was then asked to come into an office by a man named Bruce Scott that's when it all went down hill. He immediately said he could not help me I mean flat out was not interested in my business. I can tell he was just tolerating me. He made several excuses about not having the parts not having a loaner car he did not hear of the recall on my vehicle. I explained that I spoke to the rep she confirmed the part and a loaner he then accused the "girls" don't know what's going on. This man clearly did not want to help once he saw that I was persistent and I wouldn't just go away and none of his excuses were going to send me away he very reluctantly assist. I felt disrespected to say the least. Fast forward on Memorial Day he called me to say that the work would be done on Tuesday. I personally think he was just checking on me. Like I said he was the most unhelpful person and it was almost as if he did not trust me. I mean my husband also felt how uneasy he was assisting us and even offered to show him the title to our car that we own free and clear. I mean this is ridiculous, I honestly feel that he was prejudice. His odd behavior was definitely racially motivated. Tuesday I'm back at work it was a busy day after the 3 day weekend. I get off at 4:30 which is the very first time I was able to look at my phone. I see I have several messages and text from Bruce I immediately call him in which my very first attempt I got his voicemail. I leave a message. He calls me back maybe within 15-20 minutes. After a very dry greeting he starts to complain about how he has been calling and texting me "all day" I apologized and explained I was at work. He says your car is ready and I'm here until 6:30pm. I have obligations and I'm dealing with Atlanta traffic. I live in Fayetteville/Love Joy area and I have a kids that need to be picked up by a certain time. I had no idea how I was going to make this happen needless to say at 6:45 I was stuck in traffic heading to Roswell and the close at 7pm. I called but did not get any answer. I had every intention to go first thing in the morning but again this mad is down right rude so I wanted my husband to acompany me but because of work we did not make it until the afternoon some time. He greets us but he was very belittling and speaking to us very rudely. He accusedmy husband of being a drug addict and me of being iresponsible. He was not interested in hearing anything we had to say. His mind was made up the moment we stepped foot in his office. My message to Bruce Scott is not all black/brown people use drugs. Infinity should really look into sensitive training. Bruce Scott I will tell my story until some sort of action has been taking. I am really dissapointed with my treatment and I feel devistated. I plan on blasting my experience on every platform and will be filing a formal complaint. More

Overall Great Experience!! My wife and I stopped in about a month ago to check out the QX60 and were helped by Christian Puglisi. Christian was very knowledgeable about the vehi My wife and I stopped in about a month ago to check out the QX60 and were helped by Christian Puglisi. Christian was very knowledgeable about the vehicle and great to work with. We ended buying the car that day. I checked out the Q50 while we were there but decided it wasn't the right time. Christian would keep me up to date on Q50's that came in and here it is a month later and I'm loving my new Q50. Derrick was a great help too. I would certainly recommend Roswell Infiniti (and Christian) to anyone and everyone! More

Great experience! Anthony and the team did a great job making the purchase of my vehicle a great experience. He went above and beyond to make sure any concerns I had w Anthony and the team did a great job making the purchase of my vehicle a great experience. He went above and beyond to make sure any concerns I had were addressed quickly and thoroughly. More

Sales team Excellent sales team. Friendly and thorough. Rusty was particularly helpful and made all the arrangements for turning in our car and doing the detai Excellent sales team. Friendly and thorough. Rusty was particularly helpful and made all the arrangements for turning in our car and doing the details. We would definitely recommend him and recommend your dealership More