Route 18 Chrysler Jeep Dodge Ram

We recently purchased a 2019 Dodge Durango and traded in our 2016 Jeep Grand Cherokee and as usual had an amazing experience with the sales and service staff at Route 18 Auto Group. We have dealt with Bryt our 2016 Jeep Grand Cherokee and as usual had an amazing experience with the sales and service staff at Route 18 Auto Group. We have dealt with Bryt Gandarinho and Kelly Mazza in sales and the GM Javier Columbie and they have always been professional and have always made the sales and purchasing experience second to none. We were very happy with the price of our new Dodge Durango and even more pleased with the trade-in value we received for our 2016 Geep Grand Cherokee. thanks to Ryan McDonagh we received an outstanding financing rate and he helped make the paperwork process efficient and painless. I recommend this sales team to anyone who’s looking for a great deal on a new or used car. We would also like to give a shout out to the great service team at Route 18 Auto Group led by Chris Lardieri and John Holden who have serviced all of our vehicles for years and have made the maintenance and repair process a pleasant experience. Thank you again to the great team at Route 18 Auto Group and we look forward to working with you in the future. More

The experience was great. Glenn the sale person and the finance person were aw. They made the buying experience very easy. I would recommend this dealership to my friends a d family. finance person were aw. They made the buying experience very easy. I would recommend this dealership to my friends a d family. More

Hi Is good service ,it take 4 hrs to complete paper work Hi Is good service ,it take 4 hrs to complete paper work ,I expect little fast doing paper work Thanks Paul good service. Some question I will rea Hi Is good service ,it take 4 hrs to complete paper work ,I expect little fast doing paper work Thanks Paul good service. Some question I will reach out Paul More

THE MOST UNPROFESSIONAL SCAM ARTISTS. Beware if you're trying to buy a car from there. I tried to buy a certified "as they stated" preowned Jeep Grand Cherokee yesterday. First, the salesman and managers trying to buy a car from there. I tried to buy a certified "as they stated" preowned Jeep Grand Cherokee yesterday. First, the salesman and managers both informed me that the price agreed upon includes a $1900 extended manufacturer bumper to bumper warranty. I got to the point I am signing the papers to find out the warranty as they called it is (an inspection certification) then they lied and said it was a Powertrain warranty that will cover engine and transmission only for 100k miles or 7 years but if I needed the extension bumper to bumper I have to purchase an extra warranty for an additional $3000. I refused the extra warranty and requested them to provide me the proof of the Powertrain warranty and of course they had nothing to prove it. No documentation, nothing. Also, they lied to me about my finance rate from my bank to get me to finance through their dealership bank at 4.7% rate. They told me my bank is at a higher rate. After I left the dealer I called my bank and I had an approval for 2.6% rate. While I was there I was told by two other customers who have purchased cars there that the dealer has the worst reviews and they scammed them on their cars too. BE CAREFUL PEOPLE. Unfortunately I had to walk away disappointed in the JEEP brand as they allow dealer scams like that operate under their name More

TERRIBLE! I have never complained before online. They are thieves! Never go there for service! They lie to cover their mistakes! The WORST experience EVER! thieves! Never go there for service! They lie to cover their mistakes! The WORST experience EVER! More

Manny helped me pick a vehicle and really made this process smooth as possible and reassuring that after the process is over i will still be in good hands. process smooth as possible and reassuring that after the process is over i will still be in good hands. More