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Route 18 Chrysler Jeep Dodge Ram

East Brunswick, NJ

4.6
1,639 Reviews
Route 18 Auto, aka Route 18 Chrysler Jeep Dodge Ram always maintains competitive new and pre-owned inventories of Chrysler, Dodge and Jeep vehicles. Staffed with experience sales representatives and top trained technicians, we're here to provide a fun, easy and valuable automotive shopping and service experience. Stop by our Route 18 Auto dealership today at 400 Route 18 to see for yourself!
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400 New Jersey 18

East Brunswick, NJ

08816

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Showing 1,639 reviews

September 03, 2020

We recently purchased a 2019 Dodge Durango and traded in our 2016 Jeep Grand Cherokee and as usual had an amazing experience with the sales and service staff at Route 18 Auto Group. We have dealt with Bryt More

by g.celmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McDonagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Lardieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mazza-Sales, Ryan McDonagh-F & I, Janice Englishmen, Jason Bedore, Mike Salerno, Jr., Javier Columbie, Javier Columbie
September 03, 2020

The experience was great. Glenn the sale person and the finance person were aw. They made the buying experience very easy. I would recommend this dealership to my friends a d family. More

by STADEJ22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Hedges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Columbie
September 03, 2020

Hi Is good service ,it take 4 hrs to complete paper work Hi Is good service ,it take 4 hrs to complete paper work ,I expect little fast doing paper work Thanks Paul good service. Some question I will rea More

by CHAVINASH07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Zarillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Falciglia
August 30, 2020

THE MOST UNPROFESSIONAL SCAM ARTISTS. Beware if you're trying to buy a car from there. I tried to buy a certified "as they stated" preowned Jeep Grand Cherokee yesterday. First, the salesman and managers More

by Peter.Kamel
Recommend Dealer
No
Employees Worked With
Paul Falciglia
August 30, 2020

Had the best experience yesterday. My salesman was Paul Falciglia. We agreed on a price fast and we were in and out pretty quickly. The finance manager was great too. More

by Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Falciglia
Sep 02, 2020 -

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the Great Review. Enjoy your vehicle and welcome to the Route 18 CJDR family!!!

August 21, 2020

I’m no salesman, but one would think that “Internet Sales” would imply: 1) that a sales person would be actually able to assist you with vehicular information over the internet/e-mail and 2) that a sal More

by SeeYaInfiniti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Evelyn
Sep 02, 2020 -

Route 18 Chrysler Jeep Dodge Ram responded

So sorry you had a bad experience with our internet department. I truly apologize and hopefully we can gain your trust again. If you need anything please ask for Javier directly so I can personally take care of you. Thank you for the feedback

August 05, 2020

Bryt Gandarinho was wonderful. Running around getting everything done in a timely fashion thru the heat and covid issues. Awesome sales woman. Great job she's the best. More

by c.j.
Recommend Dealer
Yes
Employees Worked With
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Brown
Aug 11, 2020 -

Route 18 Chrysler Jeep Dodge Ram responded

So happy to hear you enjoyed your experience with Bryn!! We look forward to working with you again in the future. Safe travels!

July 29, 2020

TERRIBLE! I have never complained before online. They are thieves! Never go there for service! They lie to cover their mistakes! The WORST experience EVER! More

by Jenred73
Recommend Dealer
No
Employees Worked With
Mike
July 16, 2020

READ!! AND BE ADVISED.... STRONGLY recommend using READ!! AND BE ADVISED.... STRONGLY recommend using another dealer or service center to get your vehicle serviced. The complete incompetence and lack More

by icunha81
Recommend Dealer
No
Employees Worked With
Chris Lardieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Warren, Ann Schulz, Sean Boyle, Christopher Toth
Jul 23, 2020 -

Route 18 Chrysler Jeep Dodge Ram responded

Our sincere apologies that you were not happy with your experience and that things did not go smoothly for you! We pride ourselves on giving our customers impeccable service , and an easy stress-free experience so thank you for bringing this to our attention. Your feedback is important to us. We value you and your business. Our service director will look into this immediately. Thank you for your time!

June 27, 2020

Manny helped me pick a vehicle and really made this process smooth as possible and reassuring that after the process is over i will still be in good hands. More

by Aamiano96
Recommend Dealer
Yes
Employees Worked With
Mike A.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryt Gandarinho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Bedore, Mike Salerno, Jr., Matthew Bruno, Isaac Oppong-Boateng, Sean Boyle
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