Route 18 Chrysler Jeep Dodge Ram - Service Center

The staff was so friendly and helpful! I very much appreciate the honestly and the understanding. I was just in for a recall on my car, and they gave me the info and help I needed. appreciate the honestly and the understanding. I was just in for a recall on my car, and they gave me the info and help I needed. More

Glenn was awesome to work with. We kept him an hour after hours to complete the purchase and everyone there was very friendly and helpful hours to complete the purchase and everyone there was very friendly and helpful More

Thanks You to the Team at Route 18!Always a pleasure. Thanks You to the Team at Route 18! Always a pleasure. Over the years the Crew is top Notch second to none! Facility is always friendly and clean. Thanks You to the Team at Route 18! Always a pleasure. Over the years the Crew is top Notch second to none! Facility is always friendly and clean. Much Appreciated All... Sales Mike A and Ryan Service Chris .Chris/Denise and Jeff More

The service this time was GREAT. Had some issues in the past but am very pleased this time. Michael was my service POC he got me checked in fast and got me a ride home. He asked when I needed the car whi past but am very pleased this time. Michael was my service POC he got me checked in fast and got me a ride home. He asked when I needed the car which I was never asked before. I said I needed by late afternoon as I dropped it off at 0900. Much to my surprise it was done at 1330 and at around 1400 Michael arranged my transportation back. I am pleased that he contacted me via text as last time I was never contacted and had to get my own ride back at 1800. So this time...very happy. As I checked out I was a little irritated but ended up happy. It wasn't Michael but a diff guy. I have spent 1000s of dollars there and countless visits and I wanted use my MOPAR Coupon and the checkout guy said I couldn't use on a package deal. Kinda ridiculous when I spend so much money there. However, The mangr on duty told the checkout guy to let me use the coupon. It was only 10 percent but I really appreciated that. This time I had no problems unlike last time all my fluids were topped off and the service was quick and I was contacted about service being done. JCDR IN EAST BRUNSWICK has changed a page in service quality and I hope it continues. I have no reason to give anything less than 5 stars which unusually don't do because I had a no issues and I went smoothe I can't give anything less. Especially because of Michael contacting me and for what your manager did. So with this service I will be back....keep it up More

I've bought multiple vehicles from Route 18 Dodge/Jeep. My return patronage over almost a decade is because of my Sales rep -Matthew Bruno and the excellent service staff team at Route 18, including Chris My return patronage over almost a decade is because of my Sales rep -Matthew Bruno and the excellent service staff team at Route 18, including Chris Toth and Jeff Henry! During Covid a service manager - Chris Lardieri would not permit me to service my vehicle there for an unreasonable period of time, despite my repeated respectful requests, because I lived in NY. My zip code in Staten Island had a lower Covid rate than all of Monmouth County. More

Great service, friendly, fast timing ! Great accommodations. Overall the truck was suppose to take 2 weeks it was done in one week with a courtesy vehicle accommodations. Overall the truck was suppose to take 2 weeks it was done in one week with a courtesy vehicle More

Work was done very quickly before the estimated time frame. I was accommodated easily when I brought my truck in and notified of the issues hat needs to be fixed quickly. frame. I was accommodated easily when I brought my truck in and notified of the issues hat needs to be fixed quickly. More

Awful experience, poor customer services and no communication between their sales department and service department. Had to send the car to another shop to fix communication between their sales department and service department. Had to send the car to another shop to fix More

Very good and prompt. Informed me everything they did, It was definitely quick for a oil change. My car was parked out front and ready for me to go. It was definitely quick for a oil change. My car was parked out front and ready for me to go. More

Great service , my advisor Jeff was very professional and got me in and out in no time! Would recommend this dealer for service anytime great job! got me in and out in no time! Would recommend this dealer for service anytime great job! More