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Route 22 Toyota
Hillside, NJ
1,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,670 Reviews of Route 22 Toyota
May 18, 2020
This place is always full of bad surprises for us, Im glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD glad my husband switched to Honda. But my mom has been a Toyota loyal customer for years even though they've screwed her up a lot of times and HOWARD NEWMAN did not help us at all. All he did is give us his extension number for us to call and say I can't do anything. Now a new problem has merged, due covid my mom bought a polymer plastic sheet and paid about $300 in total somewhere else to get it installed. She went in for a service on Friday and told both the technician and the receptionist to please make sure her seat doesn't get moved as the plastic could break. When she gets back to pick up her car, gues what? They had moved the seat and broken the plastic. She clearly told them to NOT move the seat and they moved it anyway. Raul Urgiles replied that he understands to come back on monday to please return on Monday so the manager can help her out and get things fixed for her. The manager TOM CARRINO was nothing but a rude, unprofessional and disrespectful person! He YELLED at my mom and my stepdad telling them to get the car out of there because he refuses to fix anything, slamming the door in their face and walked away! This is not the way a customer should ever be treated!!!! Why is this person even working here?!!!! DO NOT come to route 22 Toyota or their service! It's not worth it, they are unprofessional and disrespectful. They will treat you nice only until you but but then screw you in any way. And make sure you ALWAYS read every they want you to sign and record whatever they say to you with your phone as proof. More
by Daniela0110
Employees Worked With
Tom Carrino, Raul Urges
March 02, 2020
I please don't remember manager of the salesperson will take care of me but they did a good job I love my Highlander thank you guys take care of me but they did a good job I love my Highlander thank you guys More
by josemaldonado22
Verified CustomerEmployees Worked With
Anthony Walker, Danny Veli, CC Patel
February 28, 2020
Great place to buy a car.Great people working at this location.Great deals.Ask for Ahmed and Omar and you will get a deal. location.Great deals.Ask for Ahmed and Omar and you will get a deal. More
by ANDY_REYES
Employees Worked With
Anthony Walker, Ahmed Sharafeldin, Omar Awawdeh , Tennecia Lucien
February 27, 2020
Mike followed up through reminder texts before we brought the car in and was so pleasant and professional throughout the whole interaction the day of. We were taken in right away and kept informed throughout the car in and was so pleasant and professional throughout the whole interaction the day of. We were taken in right away and kept informed throughout the 2 hour span we were there. You guys are always reliable and great to work with. Thank you! More
by RT
Employees Worked With
Mike Ventura
February 26, 2020
A+ service from Rob. He answers questions in a professional manner. Him and Luis were great would definitely come back here to purchase my first new car professional manner. Him and Luis were great would definitely come back here to purchase my first new car More
by Cruz
Employees Worked With
Robert Yeng
February 25, 2020
He was rude n not understanding like he had a bad day or something I don’t want him as my representative nomore if I ever come back to get service agai . It make me don’t want to have Toyota nomore if I don something I don’t want him as my representative nomore if I ever come back to get service agai . It make me don’t want to have Toyota nomore if I don’t feel comfortable or Respected. More
by WRIGHT
Employees Worked With
John service department
February 25, 2020
Great service and a wonderful experience overall buying a car; Alan Edwards made was a pleasure to deal with as well! The dealership was clean, comfortable, and well maintained. car; Alan Edwards made was a pleasure to deal with as well! The dealership was clean, comfortable, and well maintained. More
by MATTNMEL
Employees Worked With
Alan Edwards , Nelson Madera
February 25, 2020
Raul was very helpful and attentive to listening the issue with the car. After checking it, he promptly called my and explained what was going on with it. He was helpful and clear with his explanations. issue with the car. After checking it, he promptly called my and explained what was going on with it. He was helpful and clear with his explanations. More
by Anna
Employees Worked With
Raul Urges
February 24, 2020
An honest approach to dealing with customers in a business with not always the customer first in mind. Mike in the service department was honest in his assessment of my issues and was not trying to u business with not always the customer first in mind. Mike in the service department was honest in his assessment of my issues and was not trying to upcharge or advise on further money being needlessly invested in solving my problem. I would highly recommend this service department to any Toyota owner looking for the best in quality customer care and service is their vehicle More
by MAXDTRD
Employees Worked With
Mike Ventura
