Route 22 Toyota

Service Fast, accurate service. A lil pricy, but great service. Timing was excellent. A free wash after serving would be recommended. Thank you for your time Fast, accurate service. A lil pricy, but great service. Timing was excellent. A free wash after serving would be recommended. Thank you for your time. More

Wonderful Experience!! I don't usually write reviews but I really wanted to share my experience at Route 22 Toyota. In 2018 I purchased my first car (Toyota Camry), from Ber I don't usually write reviews but I really wanted to share my experience at Route 22 Toyota. In 2018 I purchased my first car (Toyota Camry), from Bernie who was very helpful from the moment I walked in the door. Bernie talked me through the whole purchasing process, had an in-depth knowledge of the vehicle specifications and was just a pleasure to deal with in general. Fast forward 1 year and I went back to Bernie to trade-in my Camry for a Tundra (needed a little more power for my line of work). Bernie, again was very helpful in explaining the trade-in process, gave me an excellent trade-in deal and had the exact same mannerisms as he had 12 months ago. I would highly recommend Bernie, it truly was a pleasure working with him. Also- shout out to my homie BILLY YOO he was so helpful in finding me my Tundra. He made the process very easy! If you are looking for a trustworthy dealership. Go here and ask for Bernie and Billy. Thanks again guys! More

GOOD MAINTENANCE I wanted to see if there was anything was wrong with my car/diagnose the usual checks. My experience was hassle-free and Raul was quite nice while als I wanted to see if there was anything was wrong with my car/diagnose the usual checks. My experience was hassle-free and Raul was quite nice while also being very professional. More

WORST CUSTOMER SERVICE EVER Upon arriving at the service center, I parked in the back parking lot. I wasn’t aware of their system. There was no sign or worker directing anything Upon arriving at the service center, I parked in the back parking lot. I wasn’t aware of their system. There was no sign or worker directing anything outside of the building. While I was driving towards the garage door by the back entrance, it went up do I thought I was suppose to enter there. When I entered, I realized all the cars were facing me. I then asked one of the workers if I can drive through, he said no, this is the exit in a rude tone. He then directed me to revere out, he was monitoring the door switch. When I backed up the door fell on my car. One of the managers demanded my insurance & when I asked why the needed it nobody gave me a valid response. I handed it to one of the workers because he said if I didn’t give it to him my vehicle wouldn’t be serviced. I have yet to get a good explanation. They were just telling me that the Service manager wanted to make a report. They all was rude to be honest, especially one who goes by the name, Steve, who is a manager at the center. With that being said, I will never recommend this location or spend my money with them ever again. More

Oil change Took 2 hour for a oil change and while sitting in the waiting area trying to watch the news the employees kept walking back and forth in front of the Took 2 hour for a oil change and while sitting in the waiting area trying to watch the news the employees kept walking back and forth in front of the television to get to the other side and the snack area, instead of walking around and not one of them said excuse me. I thought that was rude and disrespectful More

Good job very professional, Barnard Sporl an excellent and very professional, he work with did stop tell he found the right car for me, I rolled out the dealership looking good a Barnard Sporl an excellent and very professional, he work with did stop tell he found the right car for me, I rolled out the dealership looking good and feeling good. Thanks Bernard blessings upon your future. Joe well done.👍🏾🙃 More

Quick & Painless There was very little back-and-forth between our salesman and us. We walked out knowing we got the best deal, even better than we hoped for. We were There was very little back-and-forth between our salesman and us. We walked out knowing we got the best deal, even better than we hoped for. We were out of the dealership in about 2 hours. More

Happy Customer Jorge and Rod were very professional, helpful and responsive. Made the experience a pleasant one which is hard to find! Wouldn’t hesitate to do busine Jorge and Rod were very professional, helpful and responsive. Made the experience a pleasant one which is hard to find! Wouldn’t hesitate to do business with them again. More

They took care of me Staff was nice & courteous. Made my experience a pleasant one. I left satisfied. They really tried to meet my needs. They took care of me right away Staff was nice & courteous. Made my experience a pleasant one. I left satisfied. They really tried to meet my needs. They took care of me right away as soon as I stepped in the door. More

Poor customer service Every single time I go to this Toyota I have a problem. Their customer service sucks and the representative Mike, does not know how to talk to paying Every single time I go to this Toyota I have a problem. Their customer service sucks and the representative Mike, does not know how to talk to paying customers. I have a service plan and an appointment, took my vehicle for service, and it took me 2 hrs to get done. The vehicle was sitting in the same place for 45 minutes and no one called me, I went up to a desk and that’s when the started telling me rubbish. When I asked what’s going on, Mike acted as though I was bothering him, then started yelling at me for asking a question. I wasn’t even offered a seat. I will never return to that Toyota, as this is my 4th incident of poor customer service. I will take my business to Paul Mitchell in West Caldwell. More