Route 22 Toyota

Satisfying The services center is well organized with employees who provide great customer service. My sales person from when I first bought the car was Victor C The services center is well organized with employees who provide great customer service. My sales person from when I first bought the car was Victor Cardona and he helped me out beyond my expectations. His manager Milton was also helpful and patient with me in making my decision when I first brought my vehicle last August. I was fortunate enough to run into Victor again during my service and I was in and out of there as fast as possible. I appreciated Victor's warm welcome and polite friendly manners. However the dealership on route 22 I wouldn't ever step foot in again. The management there is horrible and customer service is the worst I have experienced. This is due mostly to two (2) people, Ilya and Najy. Najy first told me they don't do t&lc plates, and then when I said I have the money for the 13% downpayment his statement changed to we'll take care of everything. He even said I will get the plates within a week. However I didn't get me plate for over 2 months and ended up paying out of pocket and getting the plates myself. This is all thanks to Ilya in finance. I kept calling and asking him is he needs additional paper work and why are my plates taking so long he always replied with I am taking care of it. I was provided with regular plates instead of T&lc plates and when I spoke to Ilya he said I had to return the regular plates to the dealership in order to get the t&lc plates. Mind you I come from Brooklyn evertime I have to come to the dealership. After returning the regular plates to Ilya,He never sent the back to the dmv. Which the Dmv charged me for every day those plates where without insurance. During this process I wasn't even able to drive my vehicle because my temporary plates expired and I was refused new ones. I'm the end I ended up waiting a day at the TLC office, getting another plate letter, and wasting a day at the dmv paying of fees due to Ilya's actions of never returning the plates to the dmv. One word the I associate with the Route22 Dealershiis SCAM. More

Leased my 3rd suv with Toyota Route 22 I leased a 2019 Toyota Highlander. This 3rd time was a breeze. We were accommodated very well. We are very happy with our new car. I leased a 2019 Toyota Highlander. This 3rd time was a breeze. We were accommodated very well. We are very happy with our new car. More

Great Process Easy process and straight to the point. We needed specific numbers and although the APR was way too high even with excellent credit, we were able to s Easy process and straight to the point. We needed specific numbers and although the APR was way too high even with excellent credit, we were able to secure a solid lease. More

Satisfied I got my rotors, brakes and drivetrain belt replaced. The wait took as long as expected and the price was as high as expected. You guys should give I got my rotors, brakes and drivetrain belt replaced. The wait took as long as expected and the price was as high as expected. You guys should give a discount if you get 2 or more services. I paid over $700.00 with no discount. You should have better service offers if you want customer's to continue to buy your cars and use your service centers. More

Busy, busy, busy Service area was busy, it took 1.5 hours for routine maintenance. Your new waiting area is big and sparsely decorated. A lot of chairs, a lot of peopl Service area was busy, it took 1.5 hours for routine maintenance. Your new waiting area is big and sparsely decorated. A lot of chairs, a lot of people. Seems cold and impersonal. Customer names are just yelled out. I’ve owned all types of cars, used all types of service areas. Yours is not great. Only thing free to your customers is the air they breathe and a cup of coffee with fake cream. Would have been nice to meet the service advisor! More

Service to Improve Well, the service started out great until it was time to pickup my car. After I was driven back to the service station NO ONE brought my car to me. Well, the service started out great until it was time to pickup my car. After I was driven back to the service station NO ONE brought my car to me. I had to walk outside thru the gates to get my car which was a little dirty inside but nothing a wipe didn't take care of. I have never experienced that kind of non-service before but I am thankful for the car wash. More

Very accommodating My car wouldn’t start & road service could not open good to give jump. Mike Ventura came to my house, jumped my car and drive it to Toyota. Who makes My car wouldn’t start & road service could not open good to give jump. Mike Ventura came to my house, jumped my car and drive it to Toyota. Who makes house calls in 2019? No one. Mike is the reason that I stay with Toyota Hillside. More

Very good experience I went in expecting to just test drive a Prius prime, I was still on the fence about purchasing a new car. I test drove the car without any pressure t I went in expecting to just test drive a Prius prime, I was still on the fence about purchasing a new car. I test drove the car without any pressure to purchase it, we talked financing options and trade in value, I was given plenty of time to think about it to make sure I was making the correct decision for myself, when I decided to go through with it the purchase process was fast and easy, everyone at the dealership was very friendly and knowledgeable, I am very happy with my purchase, and am glad I chose Rt22 toyota More

Awesom experience. Everyone at the service department was nice and cooperative. The turnaround time was quick and the service representative was cordial as well as clear Everyone at the service department was nice and cooperative. The turnaround time was quick and the service representative was cordial as well as clear and precise. He clearly and patiently explained what needs to be done and how much time it would take. All in all, an awesome experience! More

Amazing Got a nice car. I love it. Her name is cherry. Shout out to Jorge for making my experience here pleasant. Highly recommend. Will come back. Got a nice car. I love it. Her name is cherry. Shout out to Jorge for making my experience here pleasant. Highly recommend. Will come back. More