Route 46 Chrysler Jeep Dodge

I brought my vehicle here for a simple oil change and tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (M tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (Moriah Santos) and waited in the customer waiting room. After waiting for two hours! the service advisor walked into the waiting area to informed me that my vehicle is "All most done". Waited another hour (now 3 Hours since they check me in for an Oil Change/Tire Rotation) when I decided to check with the advisor on the status of my car. She said the car is done, but its still in the shop. What?? I actually saw my car in the shop with the hood still open. Waited another 20-30 mins when they pulled my car out into the parking lot. I paid $215.00, walked to my car to see that the car had greasy palm prints on the hood, and driver's side door. They never reset the oil life indicator, and did not change the Next Service Due window tag. I walked back in, and informed the service advisor, when a worker came out and told me it was his only second day with the company and did not know how to reset the the indicator. This place has the worst car service I've ever been to. They lost a committed consumer, I will never purchase or use this dealership ever again! P.S. The computers (according to the advisor) was down and could not print me any documents related to the service performed. More

Is it possible to give negative star, this is by far the worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. More

THE WORST POST SALE I'VE EVER SEEN! ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost 2 months and they haven't resolved it. I've been there several times and it doesn't work. They keep blaming the DMV, but I've never seen the DMV take 2 months.!! In addition to having added a useless guarantee that I didn't want. (I called the warranty company and they granted it later) DO NOT BUY FROM THIS PLACE. More

Theses people will straight up try and rob you in any way possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these c possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these crooks as possible…definitely buy beware!!!! More

HORRIBLE HORRIBLE HORRIBLE. Salesman could care less your just a number to him. CLEARLY TOOK ADVANTAGE OF ME BECAUSE I WAS NEW AT PURCHASING, I usually lease. I bought a vehic Salesman could care less your just a number to him. CLEARLY TOOK ADVANTAGE OF ME BECAUSE I WAS NEW AT PURCHASING, I usually lease. I bought a vehicle that I should have never taken off the lot but did. Came back the next day to get my vehicle cleaned sat there for about 3 hours for nothing they did the wrong car. Had to bring the car back another day. Then I told them my usb and charging plugs were not working told me it would be a quick fix and I can still take the vehichle home and said I need to make a seperate appointment for that between Monday - Friday 9 - 5 and it could take a couple days. Once again should have never taken the car off the lot. Then I have been calling now to speak with someone since OCT 2023 leaving voice mails and not one manager, sales person NO ONE has called me back. I have left messages, sent text messages. NOTHING. WORST SERVICE EVER. NEVER EVER DEAL WITH THEM More

Horrible will not return calls. I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out th I have damage to my vehicle and no tags yet. Temp tag is expired RJ or the dealer will not return call. DO NOT BUY a CAR FROM RJ when you walk out the door so is his helping you. More

Salesmen didn't pressure me into buying a car I didnt want or above the price I was looking for. Dave was great! want or above the price I was looking for. Dave was great! More

Terrible experience. I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I sho I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I showed up at 5:15. Neither of the two cars were there. Neither was the original sales person I spoke with. They assigned us to a different sales person. That guy tells us that the cars will be there in 15 to 20 minutes. 7 PM rolls around and we’re still missing the cars. Total waste of time. We walked out. We will buy the car as we like jeeps but certainly won’t buy here. This place is a joke More

IM there're happiest customer they could have . .ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me i .ive been a loyal customer for almost 10 years..ive had 3 cars from here....Traded them in with soo much easeee..Ricardo the sales man that helps me is amazing at his job. I always leave super happy with my new car..Juan H who works in service is super excellent as well .. Anytime I need an appt he helps me out to accommodate me and makes sure I'm in and out..10 stars for these guys... More