Route 46 Chrysler Jeep Dodge

Waste of time...go elsewhere Sean M —> I would NOT recommend! Yes, he’s friendly and personable...but behind that likable demeanor is a sneaky salesman just like every other. He t Sean M —> I would NOT recommend! Yes, he’s friendly and personable...but behind that likable demeanor is a sneaky salesman just like every other. He tried pulling a fast one on me by offering a vehicle which he claimed was fully loaded but in actuality had $700 less in options. At no point did he call a manager over to try and come to an agreement with me. Extremely disappointed with this dealer after seeing some decent reviews. More

UNPROFESSIONAL - WASTED MY TIME Set up an appointment online with someone named Adam to see two specific Dodge Durango R/T vehicles. Received a confirmation e-mail from someone named Set up an appointment online with someone named Adam to see two specific Dodge Durango R/T vehicles. Received a confirmation e-mail from someone named Jeanette B. from the internet department who said both vehicles were indeed available and ready for a test drive. Traveled 45 minutes for this appointment. When we got there and asked for Adam, there was an awkward pause and the girl behind the desk nodded to another gentleman who said, "Uh...I can help you. I work for Adam." So, I guess Adam was not there and more importantly, neither of the 2 vehicles were there. First, we were told the vehicles were off site at a storage lot and we could drive over there to see them. After a long wait we were told that they actually had no AWD Durango R/T models, whatsoever. They blamed the fact that their internet site is managed by a third party and the owner's wife was using another R/T they had as a loaner vehicle. Really guys? Sorry, but wasting 2 hours of my day because you can't keep tabs on which vehicles you have in stock is completely unacceptable Buyer beware. More

Returning My Leased Vechile My experience with Route 46 Chrysler Jeep Dodge Dealership was awful. My lease is up today May 16 2018, and they have called me over 30 times in the My experience with Route 46 Chrysler Jeep Dodge Dealership was awful. My lease is up today May 16 2018, and they have called me over 30 times in the last month as a reminder to tell me that my lease is up and to go over my options. I have told several different Representatives that my plan is to return the car once my lease is up and that I'm not looking to purchase another vehicle at this time. Each time I told a representative this their tone changed and they were rushing me off the phone. They all informed me I didn't need to make and appointment unless I'm looking to buy another vehicle. So when I called up there today to return my vehicle I was asked, "was I interested in purchasing a new vehicle today". Once I replied No, I was told that their is only one person named RJ that deals with Lease Returns. I then asked if I can return the vehicle today and come back tomorrow to fill out what ever paper work needed to done. I was told no without and explanation. I then asked to speak to the Manager. I was then told the Manager was off today as well. I then ask if I can speak with the general manager and was told NO. I then asked can I speak to someone else in regards to this matter. I was instructed by a gentlemen that I can call another Chrysler dealership and return it there. I asked him for the number to the Verona location and was told that I would have to Google it in a very unprofessional matter. I called the Verona location and was told that they would only take my vehicle if I purchase a car from them. This dealership only gives you good customer service if you are purchasing a car. If your not making a purchase that treat you like your bothering them. I will never make another purchase from this dealership or any Chrysler Dealership again in My Life. More

Terrible Service I tried to return my car today because me lease is up and they were not helpful at all. They only have one guy who deals with customers returning leas I tried to return my car today because me lease is up and they were not helpful at all. They only have one guy who deals with customers returning leased cars and he was off today. When asked to speak with a manager I was told he was off today as well. They told me if I wasn't buying a car today then they would not have space for my car and that I should call another dealership even though I purchase the car from them. More

AMAZING CUSTOMER SERVICE Wonderful sales advisor Dolores Rodriguez! Always my go to dealer, externally helpful, and fast. Had amazing patients and was able to answer all my qu Wonderful sales advisor Dolores Rodriguez! Always my go to dealer, externally helpful, and fast. Had amazing patients and was able to answer all my questions! More

Long wait and forgetful I had an appointment for 3oclock today 4 1/2 hours later I go out and they didn’t know I was a waiter on my invoice it states I was! I went there for I had an appointment for 3oclock today 4 1/2 hours later I go out and they didn’t know I was a waiter on my invoice it states I was! I went there for a tire and a sensor!! I call my husband who tells me to make sure they put the dummy back in so I go look and sure enough they forgot it!! Someone is getting a piece of my mind tomorrow More

Excellent customer service In relation to Ricardo M, Im comletely satisfied with the customer service he provided, he was very informational and pretty much got me into the car In relation to Ricardo M, Im comletely satisfied with the customer service he provided, he was very informational and pretty much got me into the car that I really wanted with no hassle, I would definitely recommend a friend to this dealership. More

30 min. Oil change Came here today for the 30min oil change. What a joke got there at 10:15. At 11:40 my Jeep was parked in the same place . Thank god they turned it off Came here today for the 30min oil change. What a joke got there at 10:15. At 11:40 my Jeep was parked in the same place . Thank god they turned it off or I would’ve ran out of gas. There was at least 3 other people complaining about the long wait. The video they got up is xxxxxxxx. I would rather pay triple for an oil change than sit there again. Sooo at 12:15 I’m finally leaving. More

Very honest and professional My experience is related to the sales staff that I dealt with. Bill Murillo and Sean Musalev. Both very professional, honest and by no means 'pushy' o My experience is related to the sales staff that I dealt with. Bill Murillo and Sean Musalev. Both very professional, honest and by no means 'pushy' or trying to make the hard sale. They worked very hard to bring their initial numbers closer to my expectations and kept a very open and honest dialogue. Leading up to the collection of the vehicle there was plenty of emails exchanged so that all documentation was accounted for. Would have no issue recommending these gentlemen to a colleague. More

Another great buying experience from Alex S. I bought another car from Alex. He is the Commercial Manager. This time it was a Jeep. What a great experience. Pricing was excellent. He defi I bought another car from Alex. He is the Commercial Manager. This time it was a Jeep. What a great experience. Pricing was excellent. He definitely knows the product well. Love my wrangler, I will repeat. More