Route 46 Nissan

Integrity Issues On 12/22/2018 we went to Rt. 46 Nissan. We explained that we wanted to stay below $300/month and 15k miles per year. Sales Mgr Bernard Bertsch was ext On 12/22/2018 we went to Rt. 46 Nissan. We explained that we wanted to stay below $300/month and 15k miles per year. Sales Mgr Bernard Bertsch was extremely rude and refused to give us a price unless we took the car out for a test drive. Salesperson Heivy Gomez calmed things down and convinced us to go test drive the car. Heivy showed us all the great features of the car including a self-drive feature, the heated seats, and what impressed my wife the most: a heated steering wheel. This was the true selling point. We chose to go with the Nissan Leaf and that's when we were again turned over to Bernard who worked out the financials. He told us he could give us what we wanted: $300 per month with 15,000 miles per year on the car. We took the car that day and after a few days we were unable to figure out the heated seats and heated steering wheel. Since we had to go back to the dealer to pick up the plates. we decided to go ask Heivy how to get the features turned on. When he saw the car he told us that that was not the car he had taken us to test drive. The car had been switched for us to a lower model with no heated seats/steering wheel. Heivy turned us over to Sales Mgr Schuyler Miller who said he wold talk to the owners and probably add the features we thought we already had. He said he would call us back the following Monday 2/4 with a resolution. He never called so we called him on 2/5. He said he still needed to talk to the owners but would call us by 2/8. Again, he never called us back. Do yourself a favor and don't buy from this dealership, they have big integrity issues and will lie to you just to get the sale. More

ABUSIVE AND HARASSING I wrote a poor review of Route 46 Nissan on Google, Yelp, and Facebook after receiving insufficient help after dealing with faulty car parts. I receiv I wrote a poor review of Route 46 Nissan on Google, Yelp, and Facebook after receiving insufficient help after dealing with faulty car parts. I received a harassing and abusing email from BRETT SCHELLHAMER at Route 46 Nissan. He calls me a "CRACKHEAD", a "NUTJOB" and admits to taking advantage of me financially. I spoke to Nissan Corporate offices in regards to this email. I was told that Nissan Corporate does not have jurisdiction over the salespeople at the dealerships, but I should "go in person and speak to the general manager, Mike Cibellis". I went to Route 46 Nissan to discuss this email with the manager, Michael Cibellis. He thought the email was "pathetic" and would ask Brett if he did indeed send this email. Cibellis also suggested someone online could be messing with me. I told Mr. Cibellis that the email address that this email was sent to is my private email. I only use it for the purposes of banking, taxes, cars, etc. It is not public record ANYWHERE, and only Brett would have access to it since he sold me my car. Mr. Cibellis emails me asked for more time with the matter, explaining that he was trying to get me "good will money" from Nissan Corporate. He does not mention the email at all. I reply asking about the email, he NEVER responds. Mr. Cibellis emails me to explain that Nissan will not offer me any good will money. He also confirms Brett wrote the email and justify's Brett's behavior by explaining "He was extremely upset and ticked off". I am MORTIFIED at this behavior. At the end of the email Mr. Cibellis has the audacity to try to sell me another car. Moving forward, I've been in touch with TWO other consumers who have been harassed and abused online by Mr. Cibellis and other car salesman at Route 46 Nissan. It seems that bullying people into buying cars is how they do business. I will urge the other woman to file complaints as well. THE ONLY PEOPLE who have any inkling of costumer service are Scott and Lou in the service department. They were kind and understanding and actually EXPLAINED things to me in a calm manner when I first went for help at the dealership in regards to the recall/TSB/faulty parts. I'm never buying another Nissan and will never do business at Route 46 Nissan or their sister dealerships ever again. I wish Scott and Lou luck and hope they get out of there before the place comes crashing down. More