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Rowe Auburn

Auburn, ME

3.3
571 Reviews
We’re here to help you buy the vehicle that’s right for you. You’ll find several tools on this site to make the process as easy as possible. Browse Rowe Auburn Ford, Hyundai, Kia and Volkswagen new or used car inventory, apply for credit or arrange for service. Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford, Hyundai, Kia or VW of your choice. At Rowe Auburn Ford/Hyundai/Kia/Volkswagen, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Ford , Hyundai, Kia and VW models. Wherever you live in the Lewiston / Auburn area, or if you're driving from Augusta, Waterville, Gray, Wiscasset or Farmington, we’re ready to serve you.
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699 Center Street

Auburn, ME

04210

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Showing 571 reviews

November 25, 2015

DON'T TAKE YOUR CAR HERE!!!!!! I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Watervil More

by Avoidroweauburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jennifer Robinson, Chris Goulette
Nov 25, 2015 -

Rowe Auburn responded

Thank you for taking the time to share your recent experience with our service department. When your appointment was made, you stated to our service adviser that you were experiencing braking issues and that you had to pump your brakes in order to come to a safe stop. You also stated that you had your own personal mechanic and another dealership diagnose the braking issue and that it was the master cylinder. Our service adviser explained to you in detail that we would like to diagnose the problem in order to ensure that replacing the master cylinder would resolve the braking issue. He also took the time to explain to you that in the event replacing the master cylinder did not resolve the issue that the vehicle would still be unsafe to drive. You stated that all you wanted us to do is replace the master cylinder because that was what had been diagnosed to be the cause of the braking issue. We did exactly what you had requested and we agree with you that it did not fix the problem. The replacement of the master cylinder made the issue worse. The service adviser reviewed your vehicles status with you, advised you on the fact that the vehicle was still unsafe to drive, but you chose to pay the bill for the service and leave. When you proceeded to leave, you came back within a few minutes stating that we made the vehicle worse than what it was and demanded that we fix it using very curse words to the service adviser, the assistant service manager and in front of other customers. At that time, I was asked to speak with you so that we could try to resolve the issue. You were very gracious to take the time to speak with me in a very calm, collective manner. However, we did not make your vehicle unsafe to drive. The braking issue was important enough to you to want to have it properly fixed. The work that you requested us to do was properly performed and it only made the issue more apparent. Any vehicle that requires the operator to pump their brakes in order to come to a safe stop is an unsafe motor vehicle. After I met with the service technician that worked on your vehicle and the service departments shop foreman concerning the issue, I explained to you that when we replaced the master cylinder it did in fact make the problem worse, but again, there was another issue over and above the master cylinder that was causing the braking issue. You insisted that we were responsible because we did not fix the issue and demanded that we fix it at our expense. I once again took the time to explain to you that there was an underlying issue and that it was not the master cylinder, but you refused to believe what I was explaining to you. We offered to diagnose the issue so that we could determine what the cause of the braking issue was, but you insisted that we were the cause of the issue. You stated that your brakes worked better with the old master cylinder and that you would like us to take the new master cylinder off and replace it with your old one. I advised you that the vehicle would still be unsafe to drive, but that didn't seem to be a concern of yours any more. I proceeded to have our service department swap out the master cylinder as requested and while that was being performed, I met with the service manager who had just returned from a meeting about your situation. We agreed that we were unable to resolve your braking issue and that we would give you a 100% refund. We performed the services that you requested us to do and we are sorry that we were unable to fix the braking issue to your satisfaction. Please give our Assistant General Manager, Don Lerette a call at 207-784-2321 or 207-854-2555 to review your concerns. Best Regards, Dean Swindler

November 18, 2015

Not bad. Not a bad experience at all.. Steve was great. I felt no pressure at anytime during my visit. Ended up with with a great car at a good price. More

by BOBWIDTFELDT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Entrott
November 03, 2015

2016 Hyundai Elantra Purchased at Rowe Hyundai I have purchased several vehicles from Rowe Kia and Rowe Hyundai in Auburn, ME through the years and feel that I have always received a great deal. I More

by nobler1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jake Anderson, Steve Entrott
October 27, 2015

Impressive Very impressive dealership and employees, more than helpful and very nice. They did not make you feel like they were trying to push you out the door a More

by SNOWSEXCAVATION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Goulette
October 18, 2015

No pushy salesmen! Great place to deal with, Dan Brissette was the nicest man! They made the deal work for me, would absolutely return. NOT pushy at all! Thank You! More

by Chevy girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Brissette
October 14, 2015

Wonderful Gary made this experience less stressful. He was so helpful and answered all the questions that we had. When I went by myself he treated me with respe More

by CMETIVIER79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Travaglini
October 12, 2015

Great to deal with We have been dealing with Rowe for years, Tom Mooney is very knowledgeable and professional great to deal with. Definitely will keep buying from them More

by firesafe dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Mooney
September 30, 2015

Lease agreement. Pleasant overall. Salesperson was very accommodating and wiling to take time to show me multiple options on the lot. No pressure to buy until numbers More

by BPLOURDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandy Letere - finance, Chris Goulette
September 25, 2015

I would buy another vehicle here in a heartbeat! This is the third vehicle I've purchased from Rowe and I've been very happy with them. They have always been professional and courteous, and have work More

by CARLY.CAVALLARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Entrott, Charlie Burns
September 16, 2015

My salesman Mr Bruce Weld Again I would like to thank Mr Weld for the way he took care of my wife and me when we came in for a service visit on 9-15-15. He made sure everything More

by Richard Libby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Weld
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