Rowe Auburn

Anyone would like to get a better price, but these emloyees did an outstanding job at handling all aspects of the sale, closing and delivery of my purchase.A one service. emloyees did an outstanding job at handling all aspects of the sale, closing and delivery of my purchase.A one service. More

My husband & I visited Rowe Auburn with intentions to purchase a Jetta Sportwagen. After thoroughly looking several over, we discovered that with 3 children, it just wasn't spacious enough. After speak purchase a Jetta Sportwagen. After thoroughly looking several over, we discovered that with 3 children, it just wasn't spacious enough. After speaking with Ben in Sales (whom by the way was super nice & not pushy at all), we told him what we were looking for. A manual transmission & spacious back seat were our two big requests. The manual tranny left us with few options. But, after he spoke with Scott in management, he came back to tell us there was a beautiful 2012 Passat- with a huge back seat- just marked down with...wait for it...a manual transmission! My husband & I adored the car. We took it for a spin and my husband was sold. We crunched some numbers with Scott then finalized them all with Charlie with no hassles or pressure. After a bad experience purchasing a new VW 11 years ago, (they know what I mean)- we were adamant about driving the car home that night rather than coming back the next day to pick it up. It may not have been their normal routine, as they would have liked to vacuum & wash the car first and such-but it was the way we wanted to do it. As requested, however, we did return the next day to have it done! Thank you. We thoroughly appreciated their patience as everyone we were working with stayed late to finish up the sale. After this experience, I would highly recommend Rowe Auburn VW to anyone! We are very pleased with our new car & the service everyone provided! More

We had a great experience and both Charlie and Kevin were very knowledgable. It didn't feel like we were sold but that we were given information so we could make a decision. very knowledgable. It didn't feel like we were sold but that we were given information so we could make a decision. More

I would highly recommend Rowe Auburn! My son was buying his first car and after dealing with a pressurized situation from another dealership, Tyler, Jason, Brian, and eventually Charlie made the whole expe his first car and after dealing with a pressurized situation from another dealership, Tyler, Jason, Brian, and eventually Charlie made the whole experience worth it. They were willing to let him test drive a few cars, offered a reasonable and fair price, helped with financing suggestions, and were so patient as we were waiting for everything we needed to finalize the purchase. I hated the whole car buying process before because it always felt like I had to be on my guard and be ready to determine what dishonest practce or trick the salesperson was ultimately going to try to get me to fall for. From the moment I met Tyler and Jason, to working with Brian when the others were busy, to filling out all the papers and closing the purchase with Charlie, I felt no pressure! And my son is happily driving his new Kia Forte! Thank you Rowe Auburn! More

We visited the dealership several times before deciding to purchase. Brian was always helpful, honest and straight forward. Although Brian was busy during the actual sale, we appreciated all his help and p to purchase. Brian was always helpful, honest and straight forward. Although Brian was busy during the actual sale, we appreciated all his help and passing us to Adrian Mendes who assisted us while he was occupied. We also would like to thank Charlie for his excellest service closing the deal. He even stayed late on a Saturday evening to make sure the deal was complete. We couldn't be happier with the service and sales and not to mention I love my new car! Many thanks to Rowe!!! More

Why did I give the rating I gave? After leaving another dealership due to the rudeness of their finance manager and lack of communucation, I told Jamie exactly what I wanted and he made it happen. He liste dealership due to the rudeness of their finance manager and lack of communucation, I told Jamie exactly what I wanted and he made it happen. He listened to me, kept in contact with me and gave me what I wanted: a 1-day sale. He, by far, made this the easiest car purchase I have ever made and I will totally recommend him to anyone else! (Sorry to everyone else on the team I didn't get to meet, I'm sure you're all great too!). As for Lea, she understood that I was obtaining financng elsewhere and didn't push me to use the dealer financing. She presented the options for extended care, and let them sell themselves. Everyone was polite, happy, and very accommodating. Thank you all and I can't tell you how much I LOVE my new car! More

yes, the staff was friendly and knowledgable, and very patient, since i i was kind of picky about the car i wanted. They found me a great car, unfortunatly, it was not available, but they made us a GREAT patient, since i i was kind of picky about the car i wanted. They found me a great car, unfortunatly, it was not available, but they made us a GREAT offer on an even better model, and we couldnt have been happier!! More

I bought a new Milan during the Cash for Clunkers I bought a new Milan during the Cash for Clunkers program. I was GM customer previous to the Obama bailout,so my reasons were mostly political for sw I bought a new Milan during the Cash for Clunkers program. I was GM customer previous to the Obama bailout,so my reasons were mostly political for switching to Ford products. Since that purchase I've been very satisfied with my Milan and having your maitenance department open on Saturdays and evenings has been a help to me due to my work schedule. When it came time to trade my wife's car in we new we were going to buy from Auburn Motor Sales because of our satisfaction with our past experiences with the dealer. Gary was very helpful and not pushy at all was willing to go out of his way to show me the cars I was interested in viewing. I had intentions of trying 2 Hyundai models and the Focus. Once my wife saw the Focus and drove it there was no need to try the Hyundai. We haven't had any issues with the Focus yet and will be taking it on its first trip this week. We don't anticipate any problems and if something goes wrong I'm confident we'll be satisfied with what ever service we should need. Sicerely, Dan Bergeron More

Rob Clark was professional, concerned, very helpful, and an asset to Rowe. Deb has also been very helpful many times. They make Rowe my favorite. an asset to Rowe. Deb has also been very helpful many times. They make Rowe my favorite. More

Very friendly group of people. Everyone we met with were efficient, friendly, and extremely helpful. Brian Kelsea was especially helpful at getting me a great deal on a 2012 Jetta! I highly recommend this efficient, friendly, and extremely helpful. Brian Kelsea was especially helpful at getting me a great deal on a 2012 Jetta! I highly recommend this dealership! More