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49 Reviews of Rowe Auburn - Service Center
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April 04, 2018
Great experience One of the best experiences I've had purchasing a vehicle. Everyone was friendly and helpful. I would recommend them to anyone looking for a new or us One of the best experiences I've had purchasing a vehicle. Everyone was friendly and helpful. I would recommend them to anyone looking for a new or used vehicle. More
by berniers
Employees Worked With
Lee Govender, Daniel Edwards
Helpful February 12, 2018
No Service I took my Ford F350 to Rowe Ford in Auburn, ME on 12/22/2017. I told them I had recently paid another dealer to replace the fuel filters. The truck I took my Ford F350 to Rowe Ford in Auburn, ME on 12/22/2017. I told them I had recently paid another dealer to replace the fuel filters. The truck sat for a week before the dealer looked at it. The Ford dealer in Auburn charged me for batteries even though the truck was turning over. When I picked up the truck, it would not start until Rowe Ford put a booster on it. I broke down again with it, and found the fuel filters needed to be replaced. I spoke with Jen Robinson, but she would not warranty the parts from another dealer. More
by Shon Thompson
Employees Worked With
Jennifer Robinson
December 08, 2017
Had an issue that got taken care of at Rowe Auburn The car is so new to me that I was having an issue with the connectivity of my phone and wasn’t helped in Rowe Westbrook. I went back to the dealershi The car is so new to me that I was having an issue with the connectivity of my phone and wasn’t helped in Rowe Westbrook. I went back to the dealership in Auburn and Eric Mendoza and Brian Kelsea. They were awesome and really appreciate good service!! More
by Jolleenceter
November 28, 2017
Great Service Been dealing with Rowe Kia Service for the past 7 years,always a good experience with a friendly free shuttle. Candice the service rep was very helpf Been dealing with Rowe Kia Service for the past 7 years,always a good experience with a friendly free shuttle. Candice the service rep was very helpful and provided great customer service the last two visits, a asset to the service team. More
by Bud
Employees Worked With
Candice Lamontagne
August 21, 2017
GHOST HOAX? In the last couple of months I've spent with them in a Tiguan over $3,500. Each time the cost was way superior to the initial budget, but I was called In the last couple of months I've spent with them in a Tiguan over $3,500. Each time the cost was way superior to the initial budget, but I was called, accepted and then paid. This week I brought again the car because the sunroof shade headliner was unglued in one side, but working. We agreed that they would look at it and let me know if it could be repaired with no big investment. I was called few hours later with an offer for repair of another $2,000 ($500 list price of materials, rest of labor). It is curious to me that always I end paying between $1,500 and $2,000. I said I did not want to repair it and went to pick the car up. And the nightmare began.... The fabric was just not unglued. It was not only not working anymore. The fabric was broken, the mechanic system not working anymore and visible damaged. Someone had definitively broke it much more that it was. When I complained, I was told by the Service Manager, to have a little of patience, that she would try VW to pay for it (why VW would admit that??????) and she would talk with her people. I was called and been said that VW didn't want to pay the repair (surprise????) and that her people told her that nobody had touched anything and that she would make me $300 off of the repair. Of course I said no and asked to talk with the GM. Making a long story short, the GM repeated the script of needing some patience for talking with his guys and he would let me know, ending with an offer of $700 of of the repair, and not given any explanation of why the shade headliner had appeared so much damaged than when I left ( a bunch of junk according to his own words). No answer, just $700 off... It was also very curios that the Service guy who saw together with me the car when I left it and when I came to pick it up was not consulted but put apart of the whole investigation (maybe because he was a notary of what has happened?) Of course I did not repaired it, and of course they will not see me anymore, nor my money. So, be careful, they may have spooks working in making them bigger repairs but they won't respond for them....just...maybe....they try to give you a discount in a very inflated offer. More
by Miguel.Maine
Employees Worked With
Jennifer Robinson
April 01, 2017
Had my daughter's Kia Forte serviced at Rowe Auburn Service. Brought my daughter's Kia Forte in for extensive work at 130,000 miles. I had asked for Michelle Morin for my service rep because of a previous experi Brought my daughter's Kia Forte in for extensive work at 130,000 miles. I had asked for Michelle Morin for my service rep because of a previous experience with her and the fact that my wife spoke so highly of her. She was absolutely great! Very professional and extremely competent. All this while managing to inject humor and playfulness that made the whole experience amusing and, dare I say it, fun! Michelle is a consistently friendly and courteous professional who truly goes out of her way to provide the best possible service and experience. My wife, daughter, and I will always ask for Michelle. As for the Kia Forte? - It looks just as good and runs just as well as when I bought it for my daughter 7 years ago, including the interior! Great little car! More
by ILRIII
Employees Worked With
Michelle Morin
March 30, 2017
Sevice and State Inspections Every time we call Jen for some service or state inspections she gets us right in and takes great care of us. She is always very friendly to talk to o Every time we call Jen for some service or state inspections she gets us right in and takes great care of us. She is always very friendly to talk to on the phone and in person. The service is great and we have no complaints. More
by ron@westernmaine
Employees Worked With
Jennifer Robinson
March 29, 2017
Reliable and dependable It's sometimes difficult for woman to find a place they trust for repairs. My vehicle was looked at and the issues were found and fixed at a decent p It's sometimes difficult for woman to find a place they trust for repairs. My vehicle was looked at and the issues were found and fixed at a decent price. Mostly the person who worked on my vehicle was very thorough and did a great job. More
by Jangela
Employees Worked With
Marcus Campbell
March 29, 2017
Bob at desk friendly. Pleasant experience. Took 2015 Kia Soul for state inspection at the Rowe Service Quick Lane. Bob at the desk was friendly and very helpful. Coffee with real cream avail Took 2015 Kia Soul for state inspection at the Rowe Service Quick Lane. Bob at the desk was friendly and very helpful. Coffee with real cream available, also snacks and apples available in waiting room. Clean bathroom. Pleasant experience. More
by J. Glatter
Employees Worked With
Bob at Quick Lane
April 20, 2016
Very helpful Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up don Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up done. She notified me when the vehicle was ready and informed me of a problem with a tire on vehicle. She knew it created a problem for me to get the tire replaced and offered to work at getting an appointment that would fit my schedule. Thanks for the genuine concern and help! More
by Lee
Employees Worked With
Dan Brissette, Jennifer Robinson
