Rowe Westbrook

I started my search for a new vehicle by searching online using cars.com which, after pinpointing my search criteria, eventually lead me to a vehicle at Rowe Ford. I had a Hyundai Genesis which I was looking using cars.com which, after pinpointing my search criteria, eventually lead me to a vehicle at Rowe Ford. I had a Hyundai Genesis which I was looking to trade-in and since they were also a Hyundai dealer, I thought that it made perfect sense to reach out to them to discuss my options. I sent an email and recieved Ken Sweet's contact information back and reached out to preliminarily discuss the vehicle and my needs. After that first call, I continued to look around only to come back to that same vehicle several days later. I called Ken and arranged a time to stop in to test drive the vehicle. I was able to get in and meet with Ken immediately. We proceeded to look at a couple of vehicles, inlcuding the one I specifically came to discuss and after several test drives, I decided that I was ready to buy. We negotiated the price of my trade-in and moved through the paperwork without issue. There was a bit of a layover due a few folks ahead of me waiting for finance, but their waiting areas was comfortable with plenty of coffee, water and a TV. While I waited I walked a few minutes to grab a bite to eat and Ken got my vehicle ready and filled the gas tank. Once I made it through finance, we swapped out all of my belongings from one vehicle to the other and I left the lot with my new truck. Ken was very helpful, friendly and honest and I would recommend him to others looking for a new or used vehicle in the Portland area. A few days later I received a call that I needed to sign a couple of things that were incorrect and although I could not get away from home and work to make the trip, Rowe had a representative drive to me and sign the paperwork which took literally 1 minute - pretty cool! The whole experience was pleasant and I am fortunate to have made the choice I did and work with Rowe and will likely do it again! More

I had an excellent experience overall at Rowe Ford. The price was right, Kevin was very thorough and took time to locate the right truck for me. price was right, Kevin was very thorough and took time to locate the right truck for me. More

Great service! Friendly and accommodating to my needs :) I absolutely love my car and am glad I bought it through Rowe Ford in Westbrook! Highly recommended to others I absolutely love my car and am glad I bought it through Rowe Ford in Westbrook! Highly recommended to others More

Steve was very helpful and made the buying experience seamless. I would recommend people go see Steve when looking for a car. Finance people were also very helpful. seamless. I would recommend people go see Steve when looking for a car. Finance people were also very helpful. More

The service of Rowe Westbrook was fantastic. They did everything in their power to make sure I left with the car I wanted! It took a few attempts but they made sure I was taken care of! everything in their power to make sure I left with the car I wanted! It took a few attempts but they made sure I was taken care of! More

My Husband and I had gone to several dealerships and really had not settled on what we wanted to buy, Jim walked us through exactly what we wanted and needed and walked us through the whole process. He really had not settled on what we wanted to buy, Jim walked us through exactly what we wanted and needed and walked us through the whole process. He was patient, kind and extremely supportive. The car we really wanted was slightly out of our range, we went in believing we would have to settle for a used vehicle, Jim not only heard us but sat with us for at least 2 hours helping us to work out how we could get to where we needed to be. THIS IS THE GUY you want to sell you a car. We walked out completely satisfied with a 2013 Sonata Limited, that meets all of our wants, needs and is beyond what we thought we could ever get. Thank you to their whole team including the Management staff that assisted us with financing, these are the guys you want helping you they are FANTASTIC!!!! More

From the moment we walked in, it just went bad. My son had earlier done the leg work on a vehicle and we arrived to purchase it but since he hadnt driven it i wanted him to take it out for a spin. Jamie, had earlier done the leg work on a vehicle and we arrived to purchase it but since he hadnt driven it i wanted him to take it out for a spin. Jamie, our salesperson was busy so i asked another sales person who was just sitting there if he could just let us take the car out. He rudly told me i had to wait for Jamie. So 15 mon later, Jamie comes rushing over, annoyed that we hadnt called first to before we came, and got the car for us to drive. Then we returned and wanted to "deal" and Jamie made it so uncomfortable even though we were valued customers. We decided to grab dinner while the paperwork was being completed to get a call that they were too busy to get it done that night even though i told them we were in a rush to get the car that day before my son left for colledge in two days. I was told the deal could be completed the next day. So i called the next day to talk to finance department to complete deal, to find that that person was out on personal reasons and the person "covering" knew nothing about my plans to purchase a car. To that i told him how frustrated i was and was going to look at another dealership to which he responded "ok". Not "let me get you a manager" or anything. So my wife went to Yankee Ford, had a wonderful experience, and drove off the lot in 2 hours with a car!!! Never gonna use you again Rowe!! More

Shopping for a new vehicle is always "stressful", however, when dealing with Rowe Ford and Jim Matthews, the experience was a joy. Jim worked with me to find the right vehicle for me at "stressful", however, when dealing with Rowe Ford and Jim Matthews, the experience was a joy. Jim worked with me to find the right vehicle for me at price that was affordable. I truly appreciate the professionalism and the friendliness that any buyer deserves. I highly recommend both Jim and Rowe Ford for future purchases. More

I am writing this review to express how well Jim Mathews treated us during the buying process. We did not feel any pressure. He paid attention to what we were looking for and he helped us find the right car treated us during the buying process. We did not feel any pressure. He paid attention to what we were looking for and he helped us find the right car. We highly recommend Jim Mathews. More

Ken communicated numerous times with me over the internet and when we were able to test drive vehicles he was very knowledgeable and was able to show us multiple makes of vehicles. We intended to purchase a and when we were able to test drive vehicles he was very knowledgeable and was able to show us multiple makes of vehicles. We intended to purchase a Ford but ended up coming home with a Hyundai. Ken and Chris made the experience as painless as possible for us. Thank you Rowe. We'll probably be back for our next vehicle! More