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Royal Automotive

Vestavia Hills, AL

4.9
1,064 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,064 reviews

March 11, 2021

Ed’s a good guy! Very nice to talk with and answered all of our questions. I would make another deal with him anytime. A+ More

by Bob96
Recommend Dealer
Yes
Employees Worked With
Ed Swanger
Mar 11, 2021 -

Royal Automotive responded

Bob - Thank you so much for rating Royal Volkswagen five stars and A+! We are so happy to hear that you enjoyed working with Ed to get into your new vehicle. Congratulations and safe driving!

March 10, 2021

Ed was great to work with! Thank you! We appreciate his professionalism and attention to detail. Would definitely recommend if you are looking for a new or used car. More

by jennie12081
Recommend Dealer
Yes
Employees Worked With
Ed Swanger
Mar 10, 2021 -

Royal Automotive responded

Thank you for your business and great recommendation of Ed! We are happy to have you as a customer and we wish you many safe and happy miles in your new car. - Royal Volkswagen team

March 09, 2021

Ed was very professional and courteous. He made the buying experience comfortable. He constantly offered water and soda. I am very satisfied with the way I was treated. More

by tate.george
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Swanger
Mar 09, 2021 -

Royal Automotive responded

Thank you for the great review! We appreciate the kind words about Ed and are thrilled to hear that he went above and beyond to make your purchase experience go smoothly. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Royal Volkswagen!

March 09, 2021

This was the best car shopping experience. Carter Ward was Awesome he went above and beyond for my husband and I. He was friendly and very helpful most importantly he was NOT a pushy salesman. We will rec More

by sdr_lucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Royal Automotive responded

We are thrilled to hear that Carter delivered such a positive, pressure-free experience! Thank you for choosing Royal Volkswagen and recommending Carter to friends and family. We wish you many safe and happy miles head!

March 08, 2021

From the time I first contacted David it felt like I had known him for years. He made buying my vehicle seamless and an overall great experience! More

by Proturf20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Royal Automotive responded

Thank you for taking the time to leave us a review! David is an excellent member of our team at Royal Volkswagen, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

March 07, 2021

Royal auto employees were awesome. Did good on trade in and were very helpful. Answered any questions asked and great group of guys. Good prices and great vehicles More

by Treyapugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2021 -

Royal Automotive responded

Thank you for this feedack! We are grateful that you came to Royal Volkswagen for your new vehicle and we hope that you're enjoying it. Safe travels!

March 06, 2021

It was such a pleasure buying a vehicle from Carter Ward at Royal Automotive! He was professional, very knowledgeable, a super nice guy ... and helped us find exactly the car we wanted! We will definitely g More

by jeannine.usher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Royal Automotive responded

Jeannine, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Royal Volkswagen, and we will certainly let Carter know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

March 06, 2021

Carter was really great and got me exactly what I needed. I was offered a sweet deal on my Honda Civic. I drove off excited! More

by jbaker9546
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Royal Automotive responded

Thank you for the review! We are grateful that we got the opportunity to assist you here at Royal Volkswagen, and we will be sure to let Carter know that you appreciate his help. We hope to see you again sometime!

March 06, 2021

I purchased my vehicle Royal Automotive! My experience was wonderful they did everything they could to put me in the vehicle I wanted! They are so professional and friendly that I would recommend them to More

by Aliciathomas205
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Royal Automotive responded

Alicia, thank you for taking the time to leave us a review! We are so glad you had a great experience working with our team at Royal Volkswagen, and we hope that you continue to enjoy your newly purchased vehicle!

March 06, 2021

Outstanding service today. Thank you Luke for making it a pleasure in buying my new car. The whole process was also very fast which was awesome. More

by Nickdt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Miller
Mar 08, 2021 -

Royal Automotive responded

Thank you for taking the time to leave us a review! Luke is an excellent member of our team at Royal Volkswagen, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!

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