Royal Automotive

It was my first time buying a car from a dealership and Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing wor Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing working with him and the company in the future. More

Allen was good to me! Very patient. I kept his e-mail from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sol from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sold it to me yesterday. He answers my texts and e-mails promptly and I appreciate his honesty! More

David was amazing! He made my first car buying experience seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend More

I can’t say enough about how wonderful my experience was at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me g at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me get the car I wanted, not push me into a sale. You will love working with Carter and Royal!! More

I visited 4 different car lots, before stopping here. Mr. Thomas was honest and very helpful with assisting me with my decision. After hearing what my goal was, he didn’t hesitate nor try and convince me too Thomas was honest and very helpful with assisting me with my decision. After hearing what my goal was, he didn’t hesitate nor try and convince me too purchase something, just to make a sale. Mr. Thomas and his partners made me feel like family. I’m sooooo content and satisfied with the service I received today. I arrived at 12:30, drove off the lot at 2:30. From start to finish. I didn’t have to wait all day, my credit wasn’t ran repeatedly, and most importantly, my notes well under the figure I originally gave him. That includes GAP and Extended warranty. Royal Automotive definitely went above and beyond too ensure I drove off the lot today. I thank you Mr. T and the Royal Automotive family for making this experience comfortable and pleasant. More

Salesman was courteous, personable and professional. There was no pressure. Just a relaxed, friendly atmosphere. The car we bought was priced competitively and in excellent condition. Good experience. There was no pressure. Just a relaxed, friendly atmosphere. The car we bought was priced competitively and in excellent condition. Good experience. More

My entire family goes to David Thomas for every vehicle purchase we make. He makes the process easy and is always willing to help. Thanks David! purchase we make. He makes the process easy and is always willing to help. Thanks David! More

It is nice to have a car dealer that really wants what is best for their customers.. and that's Carter Ward for you. Not one time did I feel pressured into buying a car. Instead, I felt like I had someone on best for their customers.. and that's Carter Ward for you. Not one time did I feel pressured into buying a car. Instead, I felt like I had someone on my team to help me find the best car for me. When I found the car for me, Carter then took matters into his own hands and made sure I got the best deal possible. There is no doubt I will be coming back to Royal Automotive to see Carter next time I am in the market for a car. More

Very pleased with my experience at Royal Automotive. Carter did an exceptional job in helping me. His approach was appreciated from this fellow salesman. When I am in search of another vehicle I will co Carter did an exceptional job in helping me. His approach was appreciated from this fellow salesman. When I am in search of another vehicle I will come straight to Carter. Thanks again and best of luck. More

Shortly after purchasing a Grand Cherokee from this lot, the check engine light came on. I took it back to get it fixed. It was quite the mystery and took several weeks to pin point the issue. Royal Automot the check engine light came on. I took it back to get it fixed. It was quite the mystery and took several weeks to pin point the issue. Royal Automotive went above and beyond in so many ways! 1. They paid for all repairs. 2. They gave me a rental car to drive during the repair weeks, also at no cost to me. 3. Douglas Stephens, the salesman, was so determined to get it fixed for me! He took it to multiple mechanics, spent hours on independent research, called me after hours and on weekends with updates, and was always kind and honest with me. He was relentless with the out of house mechanics and successfully solved the mystery! 4. His supervisor, Micah Murphy, was professional and patient with me, and together, the two of them were able to get my car back to me in great condition. I'm very thankful to Royal and will be recommending them in the future. More