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Royal Automotive
Vestavia Hills, AL
1,149 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,149 reviews
May 01, 2020
Carter was a pleasure to deal with. He wasn’t pushy and he was honest, which is really all you could ask for from a salesperson! he was honest, which is really all you could ask for from a salesperson! More
by noahbrown4ua
April 30, 2020
Carter Ward was the best salesman we have ever had the pleasure of doing business with. He was professional, honest, and transparent. He was incredibly knowledgeable. Our only referral to him was through pleasure of doing business with. He was professional, honest, and transparent. He was incredibly knowledgeable. Our only referral to him was through other online reviews which we are very glad we listened to. We would absolutely buy another car from him and from Royal. It was a great experience! More
by coreyd
Employees Worked With
April 28, 2020
Had my car serviced there twice and both times the wait was long and when had to leave the car for 3 weeks there was no follow up very poor communication was long and when had to leave the car for 3 weeks there was no follow up very poor communication More
by bgnovi
Employees Worked With
Service dept as a whole
April 28, 2020
The process was smooth and easy. Drove down from Nashville to buy a used vehicle and communication was great from David. No haggle or hiccups at all when I arrived. Great business to deal with. Woul Nashville to buy a used vehicle and communication was great from David. No haggle or hiccups at all when I arrived. Great business to deal with. Would be happy to drive down again whenever I’m in need of a vehicle. More
by Lance
Employees Worked With
April 28, 2020
Excellent remote purchasing experience With the current restrictions and social implications of COVID-19 it is forcing a lot of us to do business remotely. This puts greater importance on d With the current restrictions and social implications of COVID-19 it is forcing a lot of us to do business remotely. This puts greater importance on dealing with a salesperson you can really trust. Carter was extremely attentive to any concern or question I had. He was a friendly trusted advisor through the whole process. Buying a car is an often difficult process, but Carter and his team made it easy and fluid. I can't thank him enough for the time and care he put into making this purchase possible. More
by ngallo
Employees Worked With
April 25, 2020
Carter was very friendly and accommodating! He helped make the buying experience easy and fast! We feel like we got a great deal on a used truck! make the buying experience easy and fast! We feel like we got a great deal on a used truck! More
by dunlapple
April 23, 2020
Chase was very helpful and this is a nice place!! We were very satisified. Thanks so much for all that yall did for us on our vehicle. very satisified. Thanks so much for all that yall did for us on our vehicle. More
by maryeasterlingroper
April 20, 2020
Carter was very professional and patient with me. He went out of his way and did everything possible to help me out getting this vehicle. Amazing doing business with him! out of his way and did everything possible to help me out getting this vehicle. Amazing doing business with him! More
by mikeyhomesley27
Employees Worked With
April 19, 2020
Carter Ward did a great job selling us a vehicle. His extensive knowledge about the vehicle was impressive to say the least. Thank you- we’ll be back. extensive knowledge about the vehicle was impressive to say the least. Thank you- we’ll be back. More
by d
April 19, 2020
Carter was very easy to communicate with before we viewed the vehicle, and we appreciated how straightforward he was during the decision process. He made us feel comfortable in talking about and test driving the vehicle, and we appreciated how straightforward he was during the decision process. He made us feel comfortable in talking about and test driving the vehicle when we first met. Nice to work with an easygoing, non-pushy, not overly talkative salesman for a change! Great quick experience overall. More
by franklin
Employees Worked With
