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Royal Automotive

Vestavia Hills, AL

4.9
1,154 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,154 reviews

May 07, 2020

Brandon Jennings took Excellent care of me today. The service department is great as always. I would recommend it to anyone needing quick easy service. More

by Ron
Recommend Dealer
Yes
Employees Worked With
Brandon / Service
May 07, 2020 -

Royal Automotive responded

Thank you for leaving Royal Volkswagen a five-star review, Ron! We're thrilled to hear that Brandon took such good care of you. Our team looks forward to working with you at your next service visit!

May 07, 2020

At Royal Automotive I was treated with the highest degree of respect, and actually enjoyed the car-buying process. Carter Ward was transparent and honest, and he knew what he was talking about. I am very ple More

by iandoty16
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Royal Automotive responded

Your feedback made our day! At Royal Volkswagen, we strive to provide an enjoyable sales experience for guests and it is great to hear that Carter is doing his job right!

May 05, 2020

GMC SUV ACADIA Maintenance Chris Stanf provided professional and efficient responses for the maintenance requirements for my GMC ACADIA SUV. Chris scheduled a timely appointment More

by gglclark1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Stanf
May 05, 2020 -

Royal Automotive responded

Thank you for the 5-star review! We are happy to hear that Chris provided the friendly and accommodating service we strive for at Royal Volkswagen. If you and your GMC Acadia ever need anything else, don't hesitate to come back and see us again!

May 04, 2020

Adam Hickman was a very good sales representative, and there was a relaxed and friendly atmosphere throughout the dealership. The deal was made quickly and the signing process took about 5 minutes! More

by dmbcrash32
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hickman
May 05, 2020 -

Royal Automotive responded

It's fantastic to hear that your car-buying process was so quick and easy! Thank you very much for rating Royal Volkswagen five stars and giving a shout out to Adam. We hope that you absolutely love your new vehicle.

May 02, 2020

Carter is great! Super friendly and helpful, he really went more than one extra mile to make my first car buying experience comfortable and enjoyable! Great service! More

by mallory.holdbrooks
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2020 -

Royal Automotive responded

Hi Mallory - We are honored that you came to Royal Volkswagen for your first car-buying experience and are thrilled that Carter made it such a success. Thank you very much for taking the time to write us a review!

May 01, 2020

Carter was a pleasure to deal with. He wasn’t pushy and he was honest, which is really all you could ask for from a salesperson! More

by noahbrown4ua
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020 -

Royal Automotive responded

It was a pleasure working with you as well, Noah! Your wonderful feedback about doing business with Carter brightened our day, thank you for sharing!

April 30, 2020

Carter Ward was the best salesman we have ever had the pleasure of doing business with. He was professional, honest, and transparent. He was incredibly knowledgeable. Our only referral to him was through More

by coreyd
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2020 -

Royal Automotive responded

Thank you, Corey! We are delighted that you would say Carter is the best salesman you've worked with and we really appreciate your many compliments. All of us at Royal Volkswagen are grateful for your business and look forward to working with you in the future. Safe driving in your new ride!

April 28, 2020

Had my car serviced there twice and both times the wait was long and when had to leave the car for 3 weeks there was no follow up very poor communication More

by bgnovi
Recommend Dealer
No
Employees Worked With
Service dept as a whole
May 20, 2020 -

Royal Automotive responded

What you've described here isn't at all the experience we've designed for our guests. I'd like to look into the details of your visits, but without your name I won't be able to. Would you please give me a call when you have a moment? Thank you, Lecil Hancock - Service Manager - 205-776-7304

April 28, 2020

The process was smooth and easy. Drove down from Nashville to buy a used vehicle and communication was great from David. No haggle or hiccups at all when I arrived. Great business to deal with. Woul More

by Lance
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Royal Automotive responded

Lance, thank you for stopping by to review Royal Volkswagen! It's so great to hear that David took care of you throughout the purchasing process. We hope that you choose to shop with us in the future!

April 28, 2020

Excellent remote purchasing experience With the current restrictions and social implications of COVID-19 it is forcing a lot of us to do business remotely. This puts greater importance on d More

by ngallo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2020 -

Royal Automotive responded

Thank you so much for trusting us with such an important purchase. We are very glad to hear that Carter helped make the car-buying process easy, even from a distance. All of us at Royal Volkswagen are grateful for your business and kind feedback. Safe driving in your new vehicle!

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