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Royal Automotive

Vestavia Hills, AL

4.9
1,163 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,163 reviews

April 23, 2020

Chase was very helpful and this is a nice place!! We were very satisified. Thanks so much for all that yall did for us on our vehicle. More

by maryeasterlingroper
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Royal Automotive responded

Thank you for taking the time to share your five-star experience with Chase at Royal Volkswagen!

April 20, 2020

Carter was very professional and patient with me. He went out of his way and did everything possible to help me out getting this vehicle. Amazing doing business with him! More

by mikeyhomesley27
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2020 -

Royal Automotive responded

Thank you for the rave review, Mikey! We love to hear that Carter provided professional service and helped you get into your new vehicle. Safe driving from the Royal Volkswagen team!

April 19, 2020

Carter Ward did a great job selling us a vehicle. His extensive knowledge about the vehicle was impressive to say the least. Thank you- we’ll be back. More

by d
Recommend Dealer
Yes
Employees Worked With
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Royal Automotive responded

Thank you for taking the time to share your five-star experience with Carter at Royal Volkswagen. We're glad to have you as a customer!

April 19, 2020

Carter was very easy to communicate with before we viewed the vehicle, and we appreciated how straightforward he was during the decision process. He made us feel comfortable in talking about and test driving More

by franklin
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Royal Automotive responded

Franklin, thanks for this feedback! At Royal Volkswagen, our team is devoted to providing top-notch service for customers and we're glad to hear that Carter hit the mark. We hope you are enjoying your new vehicle!

April 19, 2020

Allen was fantastic! Allen Cook was a great sales man. Matt did great with the finance part of the buying experience! It was a pleasure to work with them both! We recommen More

by skgerrard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Royal Automotive responded

We appreciate this fantastic review! It's wonderful to know that you had such a positive experience working with Allen and Matt, we'll be sure to pass on your kind words to them. Thank you for recommending Royal Volkswagen!

April 18, 2020

Matt Robertson made everything super easy from start to finish! We will be back for our next vehicle for sure! Everyone was very friendly and professional! Update: We’ve had so many issues working with More

by Kendall7818
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Royal Automotive responded

I'm sorry to hear that you ran into some trouble after your purchase. We will address this feedback with our team so we can work towards improving in the future. Thank you for your business. Ed Murphy - General Sales Manager - 205-823-3100

April 18, 2020

Plesant experience. { have to say that our time spent with Carter Ward was refreshing when talking with a salesman. He was polite and tried very hard to answer all our qu More

by gfalgout01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2020 -

Royal Automotive responded

Thank you for the review! We are pleased to hear that Carter provided the polite and friendly service we strive for at Royal Volkswagen. We will be sure to let him know that you appreciate his help!

April 15, 2020

Everything was awesome... no complaints! No hassle! Found exactly what I was looking for. I got a great deal! I highly recommend... 10 stars! Thanks again Royal automotive. More

by Andre Wright
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Royal Automotive responded

Andre - There is nothing we love more than hearing that our customers are finding the right cars for them at Royal Volkswagen. Congratulations! We are all so grateful for your business and five star - ten star - review. Thank you!

April 14, 2020

I set an appointment with Mr. Bill Bradshaw. I met with Bill Bradshaw and Bill gave me a very fair deal nice dealing with Bill. More

by rachel_tommy
Recommend Dealer
Yes
Employees Worked With
Bill Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Royal Automotive responded

Thank you for the review! We are so pleased to hear that you enjoyed working with Bill here at Royal Volkswagen. We will certainly let him know that you appreciate his help!

April 14, 2020

Chase was my salesman. He was knowledgeable, patient, and got me in just what I wanted at a reasonable cost. I loved my experience here!! More

by netriciajackson
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Royal Automotive responded

Thank you for taking the time to share your five-star experience with Chase at Royal Volkswagen! We hope you love your new vehicle!

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