Royal Buick GMC of Tucson

What a wonderful staff Royal has especially Derek Deckens. Both myself and my husband have worked as professionals for many years, myself as a Registered nurse and my hubby as a defense contractor so we are aw Both myself and my husband have worked as professionals for many years, myself as a Registered nurse and my hubby as a defense contractor so we are aware of professional customer service and Derek Deckens is that sales consultant for Royal, Royal Automotive is lucky to have him. We also interfaced with Andrew who we enjoyed being with and of course working with my family relative Alexandria was very special. What a great team Royal has! My husband and I don not take for granted our blessing and the Royal experience is part of that blessing. Without hesitation we will suggest to all our friends who are looking for a car to go to the Royal Automotive group and ask for Derek. Thank you to all at Royal. Mike/Yvonne Jennings More

Seamlessly purchased a vehicle This was the only dealership we've ever been to that has allowed us to seamlessly purchase a vehicle. We researched it online, fell in love with, got This was the only dealership we've ever been to that has allowed us to seamlessly purchase a vehicle. We researched it online, fell in love with, got pre-approved through a local credit union and contacted dealership. Krista was the sales person that answered our query and set up the rest. We went in on Thursday and drove home in the car on Friday, the entire purchasing process was approximately 15-20 minutes. More

We felt welcome by everyone We didn't plan on buying a car at that moment but was greeted by Kyle who had a great smile and was great to deal with. He had his manager come out w We didn't plan on buying a car at that moment but was greeted by Kyle who had a great smile and was great to deal with. He had his manager come out who wanted to give us a price for our car and when we got done he gave us a little more than we thought we would get. We were very pleased with the purchase and the way we were treated. Kyle keep up the good work. More

excelent Very professional and friendly, interested in resolving concerning all vehicle needed real consider very important the courtesy and attention to the Very professional and friendly, interested in resolving concerning all vehicle needed real consider very important the courtesy and attention to the selling of vehicle. excellent service More

An excellent experience for once! We purchased a used Buick Lucerne from Royal today. Our previous dealership experiences have been dreadful - they were always filled with angst, being We purchased a used Buick Lucerne from Royal today. Our previous dealership experiences have been dreadful - they were always filled with angst, being treated terribly by the high-pressure salesperson, and the yearning desire to fling myself into rush hour freeway traffic. Not today!! Tim Funderburg was our salesman and did an excellent job guiding us into the vehicle we were most comfortable with. No smooth talking sales pitches, no feeling pressured into buying something we didn't want, no employees treating us like roadkill. Overall it was a calm, fun experience. And we love the car we ended up purchasing. Next time we're in the market for another vehicle, we would absolutely revisit Royal and work with Tim again. Thank you Tim, for making what could have been a nightmare a most excellent experience instead! Did I mention we LOVE our car? :) More

Friendly Service Krysta Diaz knows her cars and was friendly, courteous, and paid attention to the customer. She made car buying a pleasant experience. Third experie Krysta Diaz knows her cars and was friendly, courteous, and paid attention to the customer. She made car buying a pleasant experience. Third experience with this dealer and would using them again. More

Dealership to work with No sales pressure because no one works on commission. Derek was the best car salesmen we have ever worked with. Courteous, knowledgeable, yet did not No sales pressure because no one works on commission. Derek was the best car salesmen we have ever worked with. Courteous, knowledgeable, yet did not pressure us. He will continue to be an asset to the dealership. More

Long day, BUT.. What a great outcome!!! Krysta Diaz was super to work with. She knew what I needed and wanted before I did. And she was right! We made several trip What a great outcome!!! Krysta Diaz was super to work with. She knew what I needed and wanted before I did. And she was right! We made several trips around Tucson getting necessary paperwork, food--extremely necessary! Eventually, I came home with a zippy Encore SUV. Thank you to everyone at Royal for making this a successful experience. More

Thank you! No gimmicks friendly staff and great prices and you were straight forward with what you could or couldn't do for me which I appreciated. love my new c No gimmicks friendly staff and great prices and you were straight forward with what you could or couldn't do for me which I appreciated. love my new car! Thank you! More

This was a great adventure We couldn't be happier with our experience at Royal Cadillac in Tucson. Patty Loster, our Sales Consultant was absolutely the best. Our "walk thru" We couldn't be happier with our experience at Royal Cadillac in Tucson. Patty Loster, our Sales Consultant was absolutely the best. Our "walk thru" with Fernando Rodriguez to familiarize us with the vehicle was top notch. We highly recommend Royal of Tucson. More