Royal Buick GMC of Tucson

First I have had my 2012 Cadillac CTS Performance vehicle for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cos for 9 months and I love the car (bought from Royal Cadillac). Have had zero issues with it to date. Well...that's not quite right, there is one cosmetic issue with the dash. I pointed it out to the service manager and he said he would address it but would need the car for a day - would need to pull the dash out to realign the front center speaker grill/trim piece. I am concerned about developing squeaks and he stated they can fix those should it arise. I decided not to have the repair done as the car has zero squeaks and I am not bothered too much by the misalignment. Second - I took the car in this time to have the oil changed, tire rotated plus fluid levels and tire pressure checked. I was told by my service advisor it would be 1 hour to 1 hour and 15 minutes. 45 minutes late the car was done with a total charge of $0 (Cadillac Premium Care). My total experience between buying the vehicle and my two visits for service has been outstanding. More

Love the service department, that's why I purchased my new car from Royal Buick - to continue having my car taken care of by the VERY BEST!!! my new car from Royal Buick - to continue having my car taken care of by the VERY BEST!!! More

I visited multiple dealerships in one day and was so exausted but I found what I liked at Royal. Brad was so helpful and did not pressure me at all but made me feel comfortable asking questions and test exausted but I found what I liked at Royal. Brad was so helpful and did not pressure me at all but made me feel comfortable asking questions and test driving the vehicles. I chose to go home and come back on my next day off and they continued to not pressure me but let me know my options and keep me informed of what they had set up for me in terms of finance (a much better deal than thru my credit union). Robert also helped with the process that day and upon my return was able to help complete the sale. Rick finance manager made a painful process seem pretty smooth (the hand over the money and sign your life away part) Everything was explained thoroughly,courteously and all were very knowledgable regarding their specialty. I'M SO PLEASED with my purchase of my vehicle and I'm so glad I got it at Royal. Robert was kind enough to explain how the belts and whistles work in the vehicle and I also received ROSES. Robert was also kind enough to introduce me to Heidi in service to let me know of I have any questions or conserns to feel free to call, I will also set up an appointment for a service I purchased. For buying a car it was a pretty good experience, I highly recommend buying at Royal they really make you feel comfortable LIKE FAMILY. More

We will never take our car to any other dealership. Our car was giving us all kinds of warnings. We took it to another dealership who wanted more money just to look at it and our money would not apply towa car was giving us all kinds of warnings. We took it to another dealership who wanted more money just to look at it and our money would not apply towards repairs, then the car wouldn't start and they wanted 45 just to check the battery. We took it here and they fixed it at a price that was cheaper than expected and they also took the time to do the recall repair. We was also going to get a sysnthetic oil change but then told them never mind,,the mechanic did it anyway and we did not have to pay for it, since we had made the request. They also washed our car as a courtesy. Everytime we have gone here, we have always been treated with courtesy and respect,,no bs from these people. The loaner car was very nice also. This is now our dealership for all our car needs. More

was looking for a good use car ,met with mr.salek test was looking for a good use car ,met with mr.salek test drove and and completed purchase in one afternoon. excellent service . great facility. Mr. was looking for a good use car ,met with mr.salek test drove and and completed purchase in one afternoon. excellent service . great facility. Mr. salek and others were extremely curtious and effecient in completing the sales transaction and when a minor repair item was noted were again extremely helpful in correcting the problem and providing transportation to and from the dealership from our home. I am very pleased with our experience with Royal of Tucson. charle s. gall More

It was an unexpected pleasure leasing a vehicle from Royal Buick at the auto mall. I wasn't pounced upon by a salesman the minute I drove onto the lot. I was actually able to browse the inventory for a Royal Buick at the auto mall. I wasn't pounced upon by a salesman the minute I drove onto the lot. I was actually able to browse the inventory for a short period. Jacob was eager to help and knowledgeable about the Buick LaCrosse I was interested in. John was also very helpful in bringing to light the advantages in leasing a vehicle vs. buying. Overall, all the Royal Buick staff was very easy to work with and made my car-leasing experience painless. Thanks Guys! More

The sales consultants at Royal Buick conducted themselves in a professional manner, were knowledgeable about the vehicle which I selected and provided assistance and instruction throughout my car buying expe in a professional manner, were knowledgeable about the vehicle which I selected and provided assistance and instruction throughout my car buying experience. I'm a very satisified customer and would highly recommend Royal Buick to anyone considering the purchase of a vehicle. More