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Royal Buick GMC of Tucson
Tucson, AZ
1,282 Reviews
New and Used vehicles at Royal Buick GMC in the Tucson Auto Mall. Enjoy car buying totally online, or in person with Non-Commission Staff and 72hr Buy Back Policy. All new and most used vehicles come with a no-cost lifetime powertrain warranty! Come to our
Cadillac, GMC, and Buick dealership in Tucson, AZ, and drive off our lot in a new or used car today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,282 reviews
August 01, 2012
MY WIFE AND I WERE VERY SATISFIED WITH JIM BECAUSE HE TOOK THE TIME TO CALL US TWICE ON THE PHONE AND ASSUREED US HE WOULD GIVE US A PRICE FOR A GMC TAT WE COUOD AFFORD. HE WAAS VERY FRIENDLY AND PROFESS TOOK THE TIME TO CALL US TWICE ON THE PHONE AND ASSUREED US HE WOULD GIVE US A PRICE FOR A GMC TAT WE COUOD AFFORD. HE WAAS VERY FRIENDLY AND PROFESSIOAL WITH US AND ANSWERED ALL OF OUR QUESTION. GREAT GUY More
by BRUBBIED
Employees Worked With
JIM SISLEY
Helpful July 13, 2012
Mike has provided superb support for me every time I have been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My u been to you for service. I have been a GM buyers for the last 40 years throughout CA, Ks and AR and I have never had as good service anywhere. My uncle was a Buick dealer in BEthesda, MD and Never had that good service from him when I was in his area. You are to be congratulated on service department overall. More
by Fred Huggins
Employees Worked With
Mike Van Erem - excellent service from him always
July 08, 2012
Just wish you were closer to Green Valley. Other than the distance to your dealership, we have always had great service and appreciate the comfortable waiting room. The fact that you offer drinks and fo the distance to your dealership, we have always had great service and appreciate the comfortable waiting room. The fact that you offer drinks and food is appreciated also. More
by Sylviabutler
Employees Worked With
Entire Service Dept - Thank you
June 29, 2012
I have driven Cadillacs for the past 12 - 15 years and have been pleased with each of the cars. This dealership is the most pleasant to deal with. Thanks. Wanda Montoya have been pleased with each of the cars. This dealership is the most pleasant to deal with. Thanks. Wanda Montoya More
by wmontoya1
Employees Worked With
Don't remember , he was most pleasant,
June 26, 2012
My service adviser Chris is great--I have been working with him for over 10 yrs--Nice to have someone to feel confortable with regarding my auto service. Rose Lafond with him for over 10 yrs--Nice to have someone to feel confortable with regarding my auto service. Rose Lafond More
by Rose Lafond
Employees Worked With
3
June 26, 2012
My experience was more than I expecated. The employees My experience was more than I expecated. The employees were friendlly and informative. All my questions were answered and my car was done just the w My experience was more than I expecated. The employees were friendlly and informative. All my questions were answered and my car was done just the way I wanted. I also have another lady friend who said she really felt like she was cared for at Royal and she felt like she was treated like family..Mary DuFrane Mashek More
by Mary DuFrane Mashek
Employees Worked With
4
June 23, 2012
Great people, accommodating and understanding your needs. Worked with me on repairs that warranty had just expired on. Wish I would have gone to Royal in the first place, as the other dealer I saw was no h Worked with me on repairs that warranty had just expired on. Wish I would have gone to Royal in the first place, as the other dealer I saw was no help. I recommend them very highly. More
by batman19578
Employees Worked With
2
March 20, 2012
Saber was excellent, knowledgeable and friendly. I thoroughly enjoy the new car and it's performance. I have several friends now driving Cadillac and everyone of them is happy. thoroughly enjoy the new car and it's performance. I have several friends now driving Cadillac and everyone of them is happy. More
by spokehead
Employees Worked With
Saber
February 02, 2012
My son and I were greeted warmly by Saber when we arrived at your dealership. He was cheerful, friendly and anxious to help us in amy way he could. I had 4 vehicles that I wanted to look at and he was able at your dealership. He was cheerful, friendly and anxious to help us in amy way he could. I had 4 vehicles that I wanted to look at and he was able to show me all of them quickly and efficiently. I made my choice after listening to his very knowledgeable details on all of them. After doing all of the required paperwork, Mia was there to explain everything to me and she smoothly, and very pleasantly, completed everything that was required. We were also given a very good trade-in value for my 2004 F150, thus making the bottom line very acceptable indeed. In about 3 hours everything was done and I drove home in my beautiful new Enclave. I am very pleased with it. I have since received calls from Saber and Mia, checking to be sure I am satisfied with my purchase. I did bring it back early this week to check a strange noise, and was helped by Jerry in the service department. He quickly determined what it was, assured me that it was not something untoward and promised to check with the factory to see if it could be muted so as not to annoy me. He will get back to me next week with what he learns. I would strongly recommend your dealership to anyone who asks. This is the first time I have made a vehicle purchase without my husband and it was an extremely pleasant experience all around. Thank you to all you staff. More
by mgedmonds
Employees Worked With
Saber, Mia, & Jerry(service dept)
February 02, 2012
I purchased a 2008 Buick Lucerne from the Royal Speedway location last year and the service and experience was great. I decided to look for another car this year and wanted a Cadillac so I spent several we location last year and the service and experience was great. I decided to look for another car this year and wanted a Cadillac so I spent several weeks, searching internet sites. Of the Cadillac dealers in Arizona, Royal's website was more helpful to me than the others and their pricing was superior as well. The sales associate I worked with for this purchase (Saber Farmaoui) was highly knowledgeable regarding the vehicle and extremely couteous and professional. I am thoroughly sold on General Motors products and will plan to make all future purchases at a Royal Automotive Group dealership. More
by jowen14573
Employees Worked With
Saber Farmaoui
