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Royal Buick GMC of Tucson
Tucson, AZ
1,282 Reviews
New and Used vehicles at Royal Buick GMC in the Tucson Auto Mall. Enjoy car buying totally online, or in person with Non-Commission Staff and 72hr Buy Back Policy. All new and most used vehicles come with a no-cost lifetime powertrain warranty! Come to our
Cadillac, GMC, and Buick dealership in Tucson, AZ, and drive off our lot in a new or used car today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:30 PM
Tuesday 8:00 AM - 7:30 PM
Wednesday 8:00 AM - 7:30 PM
Thursday 8:00 AM - 7:30 PM
Friday 8:00 AM - 7:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,282 reviews
December 20, 2011
DAVID HOFFMAN WAS VERY GREAT. HE ANSWERED ALL MY QUESTIONS. HE SHOWED THAT HE KNEW THE OTHER DEPARTMENTS AT ROYAL BUICK. I WOULD RECOMMEND DAVE TO ANY ONE THAT IS LOOKING TO BUY A USE OR NEW CAR. QUESTIONS. HE SHOWED THAT HE KNEW THE OTHER DEPARTMENTS AT ROYAL BUICK. I WOULD RECOMMEND DAVE TO ANY ONE THAT IS LOOKING TO BUY A USE OR NEW CAR. BOB WITTMEIER More
by RWITTM1113
Employees Worked With
DAVID HOFFMAN
Helpful November 09, 2011
Our salesman, Ahmad Elfarmaoui, was very professional, had a complete knowledge of the products (vehicles, accessories), and let me know that customer satisfaction was the most important element in my buy had a complete knowledge of the products (vehicles, accessories), and let me know that customer satisfaction was the most important element in my buying experience. More
by Lkrizek
Employees Worked With
Ahmad Elfarmaoui
November 04, 2011
While this is the first time dealing with Amoud, he was courteous, efficient and came across as an outstanding representative of Royal Automotive. Over the years Eddie Bryant has always met our needs in t courteous, efficient and came across as an outstanding representative of Royal Automotive. Over the years Eddie Bryant has always met our needs in the service area. From our experience over several years both Amoud and Eddie are outstanding employess of Royal Automotive Group. More
by havlud
Employees Worked With
Amoud & Eddie Bryant
October 29, 2011
I am very happy with my association wit Royal. The salesman was very understanding of my needs and vert helpful in discribing the features of my new car - Jack Beal salesman was very understanding of my needs and vert helpful in discribing the features of my new car - Jack Beal More
by Johnbeal18
Employees Worked With
Saber
October 28, 2011
My experience with Boyal Buick was great. In fact, it made me have second thoughts about continuing having my 1997 Buick Century serviced by my local auto service center that I have been loyal to for yea made me have second thoughts about continuing having my 1997 Buick Century serviced by my local auto service center that I have been loyal to for years. The line of communication was open, courteous, and prompt from my first call through the time my service was complete. I was and am very impressed with the customer service and would not hesitate having Royal Buick service my car in the future. Thank you! More
by desertresident
Employees Worked With
Larry Jackson
June 30, 2011
On June 22,2011 I received an estimate from Chad Drury, of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe this was excessive. I went online and ordered the mirror from "Discount Auto Parts" for $50.63 which included shipping. I had it painted and installed by J&V Auto Body here in Tucson for $100.00. They did it in less than one day and were very professional and friendly. It looks and works like the original. I think that Royal Buick gave me the "Unaccompanied Female Price." I do not recommend Royal Buick to single or unaccompanied females. More
by jeanneintca
Employees Worked With
Chad Drury
June 25, 2011
Friendly staff. Seemingly fair price for work done. No bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor for passenger air bag needs to arm at weights over 80 lbs. My wife is 102 lbs and the air bag will not arm, even without the added seat cushion. She gets in, I start the vehicle and reach over and push down on her legs and the added force arms the air bag. The present 100 lb weight sensor is unsatisfactory and should be a safety factor to be considered by GM for replacement with another more sensitive one. Probably 40% of adult females are in the 100-120 weight range and it is unsafe to ride around with the air bag unarmed. More
by smsdharp
Employees Worked With
Mike Van Erem
June 22, 2011
Chad always gives me first rate service. I always try to schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occas schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occassion, I have shown up at a moments notice without an appointment or even calling. Of course I appologize for the inconvenience, but Chad just smiles and says "non sense, that's why I'm here." Car problems can be a source of much stress, but Chad always treats me like I'm special. More
by RozelleL
Employees Worked With
Chad
June 20, 2011
We went in to replace a left door handle that had broken loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for t loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for the car in a nice lounge and Chris had us out and on the road under the "estimated wait time". Service was pleasant, efficient and showed a desire to please the customer. Thanks Royal Buick, Calvin Sparks More
by Chelspar
Employees Worked With
Chris Savastano
June 20, 2011
Very superior to the service we had with the previous dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to m dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to maintain this great vehicle. We just bought new Michelens tires from you and they provide a great ride. We priced both you and Costco. The prices were very close to each other but we chose you because of the superior service you offer. More
by WiLLIAM E. DART
Employees Worked With
CHRIS SAVASTANO and others
