Royal Buick GMC Cadillac - Service Center

Great experience with a superior team! I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic I had the opportunity to work with The Royal Buick GMC service team the past couple weeks. Chris Savastano (service advisor) and Josh Dewitt (mechanic) were extremely helpful, patient, intelligent and honest in providing options and costs to repair the problem. I really felt respected and valued as a customer and treated like a friend. The service advisor - mechanic relationship was so in sync and transparent...far superior to what I have witnessed at many other dealer/service repair centers. I couldn't recommend Chris, Josh and Royal Buick GMC stronger. This is an excellent team. More

First service visit did not go as expected. I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had th I made an Appointment for my first Buick experience factory covered maintenance oil change for 9:30 am with Chris. When I arrived at 9:25 they had three service drive lanes open and 9 cars total ahead of me. I had not written down who the service rep was and did not recall his name at the time. The serviced greeter said no problem he would look it up and took off. 5 mins latter another service rep came out and asked me what i needed and i told him and said i think it was Chris. he said he would check and took off. A third rep came out and asked the same things again and said he would check. He did come back in Two mins and said he could not find me in the Computer but would get things taken care of. A really nice service advisor Nate fisher-Castro then arrived and took all of my information and said they would take care of it and directed me to the waiting area. The waiting area at this service center is the best I have ever experienced. They have a few different areas that you can relax and wait in. Drinks and snacks are also available. After Two hours had passed I became a little concerned as I had watched other customers come in and leave after having their vehicles serviced. I inquired at the desk what might be taking so long in my case. It took about another 15 mins and then i was on my way. I tend to avoid having routine maintenance done at the dealerships because it has always seemed to take forever in the past. At jiffy lube I'm in and out in 30-45 mins. In the dealerships defense they did include a complementary car wash and that may have been the reason it took longer than I had planned for. The service personnel that I interacted with were all friendly and professional and the service center does seem top notched. More

An Oil Change Was Pleasant A routine maintenance event was a model of professional efficiency. I like it when an oil change becomes a positive experience. Getting a clean/wash A routine maintenance event was a model of professional efficiency. I like it when an oil change becomes a positive experience. Getting a clean/washed car in the event was over the top. More

DEFECTIVE GLOW PLUGS THE VEHICLE THAT WAS TAKN INTO THW DEALER WAS A 2012 GMC SIERRA 2500HD CREW CAB WITH THE ENGINE CHECK LIGHT ON. THE PROBLEM WAS DIAGNOSED AS DEFECTIV THE VEHICLE THAT WAS TAKN INTO THW DEALER WAS A 2012 GMC SIERRA 2500HD CREW CAB WITH THE ENGINE CHECK LIGHT ON. THE PROBLEM WAS DIAGNOSED AS DEFECTIVE GLOW PLUG, THIS IS THE THIRD GLOW PLUG THAT HAS BEEN REPLACED SINCE MARCH. THE DEALER WAS VERY PROMPT AT MAKING REPAIRS. I FELT THAT HE DID EVERY THING HE COULD TO SATISFY ME. THE REPAIRS FOR ALL 3 GLOW PLUGS WERE MADE NO CHARGE TO ME. WHAT MORE COULD I ASK FOR? MAJOR CONCERN IS HOW MANY MORE GLOW PLUGS WILL NEED TO BE REPLACED AND HOW LONG WILL THERE BE NO CHARGE TO ME? I GIVE THE DEALER HIGH MARKS FOR THE COURTEOUS AND PROFESSIONAL MANNER DEALING WITH ME. THIS IS THE 4TH VEHICLE I HAVE PURCHASED FROM HIM AND HAVE BEEN VERY PLEASED WITH SALES AND SERVICE, More

A great start to my week! The service appointment was very efficiently and professionally managed. My vehicle was ready earlier than promised. All the employees were very pleas The service appointment was very efficiently and professionally managed. My vehicle was ready earlier than promised. All the employees were very pleasant and helpful. The time at the service department couldn't have been better. More

Awesome service center! This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderf This dealership is always amazing! I have had nothing but positive service from them, from the time I purchased my Terrain from Rocco (who is wonderful) to having my service done. Chris is my service advisor and he always treats me to excellent service. They (as a whole) always meet and exceed my expectations. I would recommend them (and have) if you are in the market for a new or used car. More

Always a welcoming experience! Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experi Both your service tech, Chris Savastano and Susan at the discharge desk are always happy, friendly, and helpful people. It's always a pleasant experience coming for service. More

Great I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonder I have been a customer since 2003 and have always had a good experience. Krysta went out of her way to help me with everything. Everyone was wonderful. I feel that we are like family. More