Royal Kia

A very pleasant experience. We enjoyed working with Keith Jones. He found the car I wanted, with the extras I wanted. We enjoyed working with Keith Jones. He found the car I wanted, with the extras I wanted. More

Fue muy amable y servicial durante todo el proceso. Estoy muy agradecida por su ayuda y por el excelente servicio que me brindó. ¡Muchísimas gracias por todo! Lo recomiendo totalmente. ☺️⭐️⭐️⭐️⭐️⭐️ Estoy muy agradecida por su ayuda y por el excelente servicio que me brindó. ¡Muchísimas gracias por todo! Lo recomiendo totalmente. ☺️⭐️⭐️⭐️⭐️⭐️ More

Always helpful and excellent service. Been a customer about 20 years. Eddie and Watson have always been super and helpful. Been a customer about 20 years. Eddie and Watson have always been super and helpful. More

Davis was excellent, very patient, asked questions and was very knowledgeable and just really great guy to work with. We are an older couple and he help all the features of our new car. Thank you, Kathie was very knowledgeable and just really great guy to work with. We are an older couple and he help all the features of our new car. Thank you, Kathie and Michael More

Ethan was amazing to work with. His professionalism, flexibility, knowledge and understanding of my needs helped me buy the car of my dreams. Royal has certainly lived up to its 5 s His professionalism, flexibility, knowledge and understanding of my needs helped me buy the car of my dreams. Royal has certainly lived up to its 5 star reputation. More

Jesus did an excellent job, excellent customer service, the process was very fast, easy and well explained. Highly recommend the process was very fast, easy and well explained. Highly recommend More

Nicest and most professional sales person I ever met. Old lady here and I leased many cars before. This was by far the best leasing experience I have had. Everyone was super nice and Beau was the best Old lady here and I leased many cars before. This was by far the best leasing experience I have had. Everyone was super nice and Beau was the best More

UPDATE: I BOUGHT THE CAR! 😂🩶 I wanted to come back and update my original review now that the entire experience is complete. My original review reflected how I genuine 😂🩶 I wanted to come back and update my original review now that the entire experience is complete. My original review reflected how I genuinely felt at that point. I was frustrated with what had happened and with how things were being handled. But I also believe that when a business steps up, fixes a problem, and turns an experience around, that deserves to be recognized too. A HUGE thank you to Garrett. After Garrett personally called me and became involved, everything changed. Things that had been frustrating and taking too long were suddenly addressed and expedited. He listened to my concerns, took them seriously, and made sure things actually moved forward. His involvement made a very big difference in my overall experience with Royal Kia, and I truly appreciate the way he handled the situation. I also want to recognize Mychal, who worked hard to earn my business. I had done my research, had competing offers, and knew exactly what I was willing to pay. We went back and forth on the numbers, but Mychal kept working with me until we reached a deal I was comfortable with. In the end, Royal accepted my offer, and I purchased my 2027 Kia Sportage Hybrid X-Line in Wolf Gray with the Terracotta interior — exactly the car I wanted! There was also an issue with the paint during the delivery/detailing process. I noticed it before leaving and brought it to their attention, and they worked to correct it before I left. I appreciated that the issue was addressed rather than dismissed. This experience definitely had some bumps along the way, and my original review reflected that. But Garrett's involvement changed the direction of the experience, and Mychal worked hard to get the purchase across the finish line. I think it's only fair that my review reflects that part of the story too. So after ALL that... yes, I actually bought my Wolf Gray/Terracotta Sportage from Royal Kia. 😂🩶🤎 And I absolutely love my new car! Thank you, Garrett and Mychal, for turning the experience around and making it happen. More

Dealership was very clean, everyone was really nice. Will was a great help and one of the best car salesman I've worked with! Will was a great help and one of the best car salesman I've worked with! More