Royal Kia

Worst customer service ever On Thursday 09/13/2018 I brought my 2012 Kia Sedona to Royal Kia because the transmission was clunking between 1st and 2nd gear. I purchased the vehic On Thursday 09/13/2018 I brought my 2012 Kia Sedona to Royal Kia because the transmission was clunking between 1st and 2nd gear. I purchased the vehicle from them and did the 60,000 mile transmission service there. The following day I was told by Carlos Elias the stop mount needed to be replaced. They had to order it but the repar would be complete on Tuesday 09/18/2018. I was also told I could use the vehicle to get to work and bring it back Tuesday morning. I picked it up but returned it after driving a few blocks because it was now dropping out of gear and felt like a sledge hammer was banging on it when shifting. I told Carlos I thought it was more serious than a mounting bracket and he assured me the mechanic was really good and would know if it was more serious. He again promised my vehicle would be fixed on Tuesday the 18th. On Tuesday I was told the transmission had to be replaced and the warranty forever would not cover it because I had another company change my engine oil. I was told the transmission would be there on Thursday the 20th and installed on Friday the 21st. On Friday the 21st Carlos Elias called and said the mechanic ran out of time and would have to finish my repair on Monday the 24th. When I called Monday morning I was told by Brittney that Carlos couldnt come to the phone but my repair would be done in about 3 hours and that Carlos would call when it was ready. 7 hours later I called Carlos to ask about my vehicle. He put me on hold. When he returned he said the mechanic took it upon himself to put my repair on hold so they could fix another vehicle instead. I reminded him that they have had my vehicle since the 13th and asked if the other vehicle had been there longer and if that is why it was given priority over mine. He said no. They fixed that one first because they thought they could do it quicker. I now had to wait until late afternoon on Tuesday the 25th for my vehicle. I also had to return again because the front allignment was off after the repair. At my previous job if a repair or install was messed up this bad they would take 20% off the total bill. My bill was just under $3000. Carlos took off $150 which is not much considering they charged me $45 just to create the repair order and $202 for a mount other dealers had listed fle $118. I sent a letter to their Consumer Assistance Center because I didnt feel enough was done. They called me a month later and said they were going to forward my letter to the dealership but didnt think they would give me a partial refund. They were right. The only letter I have gotten from Royal Kia is ove saying they will give me $500 above the market value for my current vehicle if I trade it in for a newer one. They are not willing to give me $500 to make up for the terrible customer service and this was not the first time. I will never set foot on this property or any dealer in the Royal Automotive group. More

no pressure shopping Carlos is pleasant, naturally friendly and personable. He went above and beyond to assist me and orient me to my new vehicle. His pleasant manner is Carlos is pleasant, naturally friendly and personable. He went above and beyond to assist me and orient me to my new vehicle. His pleasant manner is an asset to Royal Kia. More

A great experience No hassle, no pressure. Did I go to heaven? Jesus was great, answered all our questions. he is very knowledgeable, low kee, You have a different way No hassle, no pressure. Did I go to heaven? Jesus was great, answered all our questions. he is very knowledgeable, low kee, You have a different way of selling cars that makes the buyer feel in control. Jesus and the staff were very kink. Your lot and offices are pristine. I will not only service my car at Royal Kia but I will recommend your location when others ask me about my Soul. Jesus your the best. John Williams More

Awesome 👏! Everyone was terrific! Thank you! Jesus was great! Knew his cars ! Also everyone was very kind! Except when it came to the question of trying to get the girl to answer us on Thank you! Jesus was great! Knew his cars ! Also everyone was very kind! Except when it came to the question of trying to get the girl to answer us on the auto deposit for payment! All our thanks again! And a final thanks to Scott for helping with the gadgets in the car! More

Incredibly smooth car buying experience! River Lintner (vehicle upgrade specialist) went above and beyond what I would of expected any sales associate to do in order to make sure I got the de River Lintner (vehicle upgrade specialist) went above and beyond what I would of expected any sales associate to do in order to make sure I got the deal I wanted. His upfront honesty and professional straightforward approach along with being extremely patient with me in meeting all my needs was a breath of fresh air. Royal Kia is very fortunate to have an individual like River helping their customers find their next cars. Also a shout out to Garrett Andreatta for also helping to explain (patiently) all the details of the paper work, another top notch individual! Thanks to both of you! More

Friendly, professional and knowledgable service advisor. Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the proces Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the process and updated me both times. I made the trip from Marana past the Kia dealer on Wetmore whom I have used before but when I called their service department, the phone rang until it eventually disconnected. Five times! I called Royal and the phone was answered on the second ring. I will drive the extra miles for this service. More

Wonderful Experience with Royal Kia Staff at Royal Kia (Everett Griggs specifically) was professional, efficient, personable, and responsive to all of my needs. Thank you for getting me Staff at Royal Kia (Everett Griggs specifically) was professional, efficient, personable, and responsive to all of my needs. Thank you for getting me into my new car! More

Best experience we’ve had! Awesome customer service! Jesus was very courteous, personable and made the experience very memorable. Everything was very transparent and in black and white. The price for the Jesus was very courteous, personable and made the experience very memorable. Everything was very transparent and in black and white. The price for the trade in and the car were reasonable and the customer service was excellent! More

Jesus Camargo is the best! I can’t tell you how AMAZING my experience has been with Jesus Camargo!! Never have I ever met a salesman so great. I have been screwed over buying a I can’t tell you how AMAZING my experience has been with Jesus Camargo!! Never have I ever met a salesman so great. I have been screwed over buying a car more than once and Jesus has made me feel so relaxed. I was treated so well my entire process. Doing everything they could to make sure I had everything I needed without having to put much effort in myself. The Monday after I purchased my car I received a video message from Jesus wishing I made it home safe and that my husband was just in love with the car. Then I received a hardwood plac in the mail with our photo on it. What dealership ever takes the time do that! He calls me periodically to make sure everything is going okay. I honestly could not be happier with my choice!! . I highly recommend them to anyone!! More

Bought not one, but two in two weeks I leased a car last Thursday and bought a used car today, both from Juan Vazquez. We thoroughly enjoyed both experiences with Juan. We were at a Toyot I leased a car last Thursday and bought a used car today, both from Juan Vazquez. We thoroughly enjoyed both experiences with Juan. We were at a Toyota dealership, and bolted to go see Juan. Kia’s lease is super easy, you know the buy out price before you sign. The used purchase was a no brained, they had a better car that we wanted for a lower price. Couldn’t be happier, and the lifetime warranty at Royal makes buying used fear free. I have worked with both managers, they were friendly and kind. More