Royal Moore Toyota

After the escalation....the only response we got was two automated emails from the management team telling us about the new deals they had and how they are best rated. And one nice email from the sales rep automated emails from the management team telling us about the new deals they had and how they are best rated. And one nice email from the sales rep. She at least acknowledged and was sorry for our poor experience and then asked what we wanted to buy.... Heres what we sent..."We leased our Tacoma in December 2017 and so our lease is almost up. During the sale and the time of our lease, the maintenance team was very pleasant. The last service was a little cranky but whatever. Everyone has bad days. We started getting calls a couple months ago from your team. mostly nice. One was a bit demanding and wish I had saved his name to share. He said in a voice mail that we MUST bring our truck in to have it reviewed IMMEDIATELY. That was off putting. But again, not enough to make us leave as customers. Periodically we have driven through the lot to see if you have any new Tacomas. I assume because they are high demand, there are rarely any there. Finally more than a month ago, I responded to an email, hey if you have one in black.... I never got a reply back. Whatever. I let all that go. Then last week we stopped by. Initially the young man that helped us was very nice, but he told us the tacoma pro was 53k and the used grey one was 41k. Then we look on line (in the showroom) and it is only 49400 and 38500 respectively. That was off putting, Then the Grey one at 41k "certified used" is only 1k less than brand new. Again off putting. we left. Finally we thought well maybe we will just keep what we have but the only thing we are unhappy about on the existing truck is that it does not have apple play and entune has never worked. So I called in to parts. I hear there is a module that can be installed. I was transferred to service. A nice young lady answered the phone and she asked the manager. Nope cant be done on the tacoma (only camry and sienna), so I said well how much for a new stereo change out to get one with apple play and he quoted her 9k. So its very clear you all do not want our business. I really think there are some weeds that need to be pulled on your team. From the fleecing sales to the we don't care about you service team. Sales- if the price is one thing, don't bait and switch. We know it has not changed and when the young man called back we asked the price again and validated he was still saying 53k. Service, hey if its something you don't want to do...just say hey we really don't do that but you can go to wherever stereo. Be a good human. We were super fans. Told everyone about our lease and how nice you all were. So disappointed. I think its important to share feedback or you will never know what is really happening. Currently we intend to go to another dealership as Toyota Corporate says we can take our truck anywhere. If you want more details, specifics, feel free to email me. Please confirm receipt." BTW we went to a toyota dealership in Mcminnville and got a great deal. Super happy they have been awesome. More

Aws-Jordan an excellent Sales Person at this Royal Moore Toyota. His wife, Rima always support him and very nice couple. Go to Royal Moore and get some help getting a new car for your family. He knows what Toyota. His wife, Rima always support him and very nice couple. Go to Royal Moore and get some help getting a new car for your family. He knows what is the best for the family. More

Very good experience, ready at my appointment time, done before promised and less expensive than I thought! George was very looking out for my best interest. before promised and less expensive than I thought! George was very looking out for my best interest. More

Ray provides great service and I am always happy to visit Royal Moore Toyota. Very friendly, knowledgeable, helpful, honest and a pleasure to chat with. Royal Moore Toyota. Very friendly, knowledgeable, helpful, honest and a pleasure to chat with. More

Jordan made sure I got the best deal possible, he made the process of buying a car very easy. I have been to other dealerships in the past this is the only one I would recommend to everyone. the process of buying a car very easy. I have been to other dealerships in the past this is the only one I would recommend to everyone. More

So efficient! Great lobby and communication from staff. Definitely will be my service dept of choice. Appreciate that the car was sanitized after the work was done. Definitely will be my service dept of choice. Appreciate that the car was sanitized after the work was done. More

I've had my 4Runner serviced at Royal Moore for the past 8 years and they've been outstanding. They do great work, but more importantly they don't sell me crap service I don't need. Just took it in for 8 years and they've been outstanding. They do great work, but more importantly they don't sell me crap service I don't need. Just took it in for a front wheel balance due to vibration on the highway and they suggested I try a simple front to rear tire rotation (while the oil was being changed) first as that often resolves the issue and it absolutely did! I'm a car guy and I have to admit I didn't know that. Amazingly ethical group of people and it's so nice to see the same people year after year so they get to know me and my vehicle. They are an absolute role model for how car service should be done. More

I always receive exceptional service when I bring my vehicle in for service. Ray was very kind and provided great customer service. I have always received great service every time I bring in my vehicl vehicle in for service. Ray was very kind and provided great customer service. I have always received great service every time I bring in my vehicle More

Alejandro Flores treated us very well, he is very kind, excellent person, with pleasure, give us a second deal with him, we are very happy with his attention excellent person, with pleasure, give us a second deal with him, we are very happy with his attention More

The service staff is always very efficient, keeping me informed and letting me know when the vehicle is ready to go. I would recommend this service staff to anyone. informed and letting me know when the vehicle is ready to go. I would recommend this service staff to anyone. More