Royal Moore Toyota

2018 Hyundai Tucson Jordan was such a great salesmen. I went to look at the Tucson on 11/16/19 with my son with out an appointment. He took care of me and to me to a lot Jordan was such a great salesmen. I went to look at the Tucson on 11/16/19 with my son with out an appointment. He took care of me and to me to a lot where the Tucson was located. Not once did he pressure me to buy the car or even mentioned it. Then we go on a test drive and allowed me to floor it and do what i wanted, My son enjoyed that. As we were going back to the dealership my son states he is hungry and that he wanted McDonald's. So Jordan sees a McDs down the road and lets me know that he is buying breakfast for me and my son. My son was grinning with such happiness. We get back to the dealership. We start working on some paper work, then allows my son to use his personal laptop to browse YouTube videos to keep him entertained. Long story short is that my partner did not come with to be able to continue to the process. Then we had to wait till Tuesday 11/19/19 to go back and finish up the process. The rest of the process was a bit lengthy but i guess it's typical. He is an awesome guy, he took everything to a personal level and discussed his personal life and everything. He is the type of guy you would want to go drink a beer and chat about life. GREAT experience overall besides the one hiccup. More

Best car buying experience!!! Staff was honest, pleasant, knowledgeable and helpful through every step of the process!!! The one hiccup was handled, quickly and in a manner that wa Staff was honest, pleasant, knowledgeable and helpful through every step of the process!!! The one hiccup was handled, quickly and in a manner that was above and beyond. I will definitely be back for my next vehicle purchase!!! More

TOP: SERVICE PEOPLE QUALTY AMBIANCE ET AL, THE BEST ANYWHERE All aspects of this service visit were again OUTSTANDING because of: George a remarkable Advisor, Rick the Service Manager who has now achieved an eve All aspects of this service visit were again OUTSTANDING because of: George a remarkable Advisor, Rick the Service Manager who has now achieved an even higher level of energized service than before. It is fast, friendly and fun if you grab a cup of coffee while wandering around the new Toyotas in the showroom right next to the Service Lounge. For the third time in 8 years my Tech found a nail in a tire, again before it went flat. What more could a 2008 Avalon owner, who treasures his ride with AVA over his 2 Mercedes SLs, a 71 Gran Prix SJ, a Cadillac Convertible, a 55 Olds Super 88 Holiday Hardtop. etc.. For me this is the Service Visit I always look forward to. Big thanks to you all - Rick, George and staff, More

George will meet and exceed your needs Cant thank George enough for his ongoing and continuing service to my Toyota-As an ex employee of ANOTHER Toyota dealership that I would never ever ta Cant thank George enough for his ongoing and continuing service to my Toyota-As an ex employee of ANOTHER Toyota dealership that I would never ever take my car to again I can tell you with no hesitation that George and his team will take care of your needs in a fair and more than reasonable manner! Cant thank him and his team enough- no drama -honest- promise to do their best with little arrogance More

service went above and beyond scott, lisa, joanne are the best (plus all the other staff).. now that it is time to get different car, they will even be on the went above and beyond scott, lisa, joanne are the best (plus all the other staff).. now that it is time to get different car, they will even be on the look out for a good match that i can afford. have been a customer since about 2003 when i moved back to this area. only place i go. More

Great service Purchased a new Toyota Highlander. Dealership exceeded expectations. Bob Porter is very easy going and fun to work with. Will definitely continue to u Purchased a new Toyota Highlander. Dealership exceeded expectations. Bob Porter is very easy going and fun to work with. Will definitely continue to use Royal Moore Toyota! More

One very nice salesman, one very rude We were buying through the Costco program which says their discount is on top of any dealer discounts. We did most of the sale via email with Norgen s We were buying through the Costco program which says their discount is on top of any dealer discounts. We did most of the sale via email with Norgen since we did not wan to drive 40+ miles more than once. Norgen was great to deal with, but when it came to the actual "sale," another dealer was brought in. I thought his name was John, bit do not see him showing here. Maybe Ron? But the photo is not very good. We asked about the "Moore Value Price" which online was marked "call or price" for the same vehicle (just a different color). We were told, it wasn't available, we were already getting a great discount. Good discount, not necessarily "great." I noticed that there was also a Toyota $500 incentive noted online. When I clicked on that, the page that opened said "$500 Toyota Loyalty incentive." Since this was our 7th Toyota in the past 13 years, we were sure we'd qualify. John/Ron asked if we'd gotten an email form Toyota - do they send those out randomly? We had not received any such thing. Then we were told the incentive only applied to gas models. Then why was it on the hybrid page? John/Ron said only the college grad and military incentives were available. It is obvious that we are senior citizens, so we would not qualify. He then asked if we'd ever considered going back to college. HOW RUDE AND DISCOURTEOUS!! We should have walked out right then, but this was the car and colors and features we wanted. If you can deal with only Norgen, then you might consider Royal Moore. If you have to go through another intermediary dealer, then I would look elsewhere! More

Norgen is the best ever!!! I highly recommend Norgen. You will get top quality service when you go to him. He spent hours with me showing me all the inventory, going over all th I highly recommend Norgen. You will get top quality service when you go to him. He spent hours with me showing me all the inventory, going over all the features and helping me pick out my dream car. He is more interested in helping you find the right car than making a sale. He has a great personality and will get you a great deal!! Definitely worth it to ask for Norgen. More

Great experience We were referred to Jarrod from a friend and we had a great experience fast and easy with hassles I would recommend Jarrod if you would like a great c We were referred to Jarrod from a friend and we had a great experience fast and easy with hassles I would recommend Jarrod if you would like a great car buying experience More

Impatient and a little pushy Before signing the paperwork to buy my vehicle I was interested in reading and clarifying everything in the documents. This very obviously frustrated Before signing the paperwork to buy my vehicle I was interested in reading and clarifying everything in the documents. This very obviously frustrated Nate. Being a the finances guy I would have assumed he would appreciate my need to know what I'm signing, but he told me multiple times that the paperwork is just a technicality. I fell he was rude in how he dealt with his impatience. I have every right (and responsibility) as a customer to read before I sign. He did answer my questions however, and for that I'm grateful. When he was irritated though it felt like the room iced over. I was happy to be out of there when I finished. Luckily I had a great experience with one of the salesmen, otherwise I may have written this dealership off. More