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Royal Moore Toyota - Service Center

Hillsboro, OR

4.8
1,159 Reviews

1,159 Reviews of Royal Moore Toyota - Service Center

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May 09, 2025

Sweet young Lady. Excellent customer service! Well Done a definitely Plus ta your dealership! Keep up the good work! 🤠 More

by Djbernadelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025

I am so grateful for this dealership! I had a AC issue with my car and Mike Taylor made sure I was taking care of! He kept me updated with the fixing of the car and helped me understand m More

by Kendal W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Taylor
May 07, 2025

Friendly, comfortable, convenient. Like this place. Like offer to follow up on my cell. Thanks More

by hana.vostrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

Greg went above and beyond to get me the help I needed. Next time I go to Royal Moore for service, I am going to work directly with him. He truly “Saved The Day”. More

by Car Guy
Recommend Dealer
Yes
Employees Worked With
Greg Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

I came in last Thursday and was greeted by Caroline she was very friendly and quick to get me checked in , listened to the needs of my car and made sure I knew what was already done and what services I’d b More

by Mikeomike2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

My husband and I have been to so many Toyota dealerships throughout out the years (20+ Toyota family who loves to travel with our cars ) so we have stoped at many Toyotas and by far Royal Moore has to be ou More

by mariaomally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Fletcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Oleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Oliveria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Normally I have nothing but great things to say about this dealership but after my last service this past weekend has left me second guessing and feeling uneasy normally I work with Emily who is fantasti More

by Cowgirlforever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Oleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kadin Harrison
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Royal Moore Toyota responded

Thanks so much for sharing your feedback. I’m really sorry to hear that your last visit didn’t feel right that’s definitely not the experience we want you to have. We appreciate your continued support, and I’m glad to hear you’ve had great experiences with Emily she’s a great part of our team. I’m sorry you felt pressured during your service appointment. That’s not how we want anyone to feel when they come in. You should always feel like we’re here to take care of you. I’d really like to connect and talk more about what happened so we can make things right and make sure your next visit feels a whole lot better. Feel free to give me a call at 503.640.7907 or email me at carteaga@royalmoore.com whenever it's convenient for you. Thanks again for your honesty we truly value you.

May 02, 2025

Nick was a stand up guy! Did what he said he was gonna do and when he was gonna do it. Always a good trip to the shop when there aren't any surprises. Thanks for the experien More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Oliveria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

Tristan was very kind and helpful! I appreciate his honestly. He provided a great experience More

by jessicasheppard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Oleson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tristen Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025

Efficient organized customer-service pro. . Escorted me out tot car as I was a first time customer and didn't know the area. Provided me with itemized list of repairs needed, cost, and rating More

by jm1earle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Oleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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