Royal Moore Toyota - Service Center

I had my Toyota Rav4 serviced. George is amazing. He is a very authentic person who cares that your car is fixed right and all your questions are answered. He goes above and beyond George is amazing. He is a very authentic person who cares that your car is fixed right and all your questions are answered. He goes above and beyond to make your experience positive. Royal Moore is blessed to have someone like George. More

I was aware if the process. Kept me in the loop even though they were swamped and it took a bit longer than expect. Great way to run your shop Nick. Kept me in the loop even though they were swamped and it took a bit longer than expect. Great way to run your shop Nick. More

I had my van in for service and Mike Taylor was my service advisor and he did a great job service advisor and he did a great job More

Caroline was great help out with any questions I had and made it an easy and quick process made it an easy and quick process More

Above average. Some of the usual sales gimmick and add ons.. service seems solid with this car. Some of the usual sales gimmick and add ons.. service seems solid with this car. More

Average experience overall. Like most dealership service departments these days, mostly everyone is polite, though the competence level of the staff and being treated like a per Like most dealership service departments these days, mostly everyone is polite, though the competence level of the staff and being treated like a person instead of a customer to be cleared off a list varys greatly depending on the staff member helping you. Emily Olesen is a bright spot to the service advisors. She is not my usual person but she will be from now. The service dept mixed up my AC filter with engine filter while my car was in for routine service. Long story short, they didn’t replace my dirty engine air filter but marked my AC filter down as needing attention, even though it was changed. Instead of having to wait for an available mechanic to correct the error (or make a new appointment for another day), Emily volunteered to replace the filter for me in the parking lot. Not only did she treated me like a human being, instead of someone to clear off a to-do list, she went above and beyond to save me time and trouble and fixed an issue that had nothing to do with her, even though she wasn’t even my service advisor. She was knowledgeable and willing to step in to make things right. Emily is the bright spot at the service desk and turned this experience from a terrible one to a good one. More

After having serious issues with a dead rodent in my truck, Greg and his team persistently searched for the source. They took care of the problem and provided preventative service, all while keeping co truck, Greg and his team persistently searched for the source. They took care of the problem and provided preventative service, all while keeping costs at a minimum. More

I like working with a local business. After getting home from this service (basic oil change and tire rotation, I read the details that indicate there are a few things that are needed for After getting home from this service (basic oil change and tire rotation, I read the details that indicate there are a few things that are needed for my vehicle. I was surprised that these were not mentioned when I checked out and paid for the service. As they were indicated as warnings, I am hoping not something that needs immediate attention. More