Rudy Luther Toyota

Rudy luther has always been my favorite dealer in the fourteen years I have been their customer. fourteen years I have been their customer. More

3rd vehicle purchased from Roger. Outstanding service today from both he and Pete in finance office. They both need a raise Rudy Luther. Great assets and representatives of your bu Outstanding service today from both he and Pete in finance office. They both need a raise Rudy Luther. Great assets and representatives of your business! More

We had a scheduled appointment to pick up our brand new vehicle that had arrived two days ago. We asked to complete everything in advance, sign papers, etc so the appointment could be efficient, which crea vehicle that had arrived two days ago. We asked to complete everything in advance, sign papers, etc so the appointment could be efficient, which created a lot of back and forth with the dealership to complete, including the salesman sending to wrong email addresses multiple times despite clarification. When we came in for our scheduled appointment to pick up the vehicle, instead of focusing on us for the short scheduled visit we were told someone else “showed up” and instead of having them wait, he went back and forth between our two groups, was unfocused and could not keep information straight between us and the other customer. After we arrived he went to “get our file” for 15 min, and was unprepared for a scheduled appointment. Each step for things that should have been already complete took 10-30 min resulting in an hour and a half of in person wait time. I had two simple questions about our new vehicle, and he could not answer them and also did not try to look into it or have someone else help (one question was just about opening a door). At finance, we were offered multiple additional warranty and service packages without explanation, despite having asked for this info weeks ago, and he recommended one that was about $4k. After we declined, he leans forward, edits the number to $3k and tells us he’s eliminating his profit because he really thinks we should buy it, so he’ll knock off $1000. If it’s that easy to bring the price down, why try to upsell us in the first place? when I asked if we could have time to look over all of the information and policies he says no, you have to decide right now. What a terrible way to “partner” with your customers by pressuring them to make multi thousand dollar decisions on the spot and not even allowing them to read what is included in each to make an informed choice. Overall could not be more disappointed in our experience. Later, we realized the car had also not had its inspection done before it was given to us, which created the inconvenience of having to bring the vehicle back to the dealer for them to complete the pre delivery inspection, which our salesman lied and checked boxes on paperwork to state this was complete when a manager later confirmed no one had completed this. More

Chau was the best help! I am so thankful I had her help with purchasing my car. I am so thankful I had her help with purchasing my car. More

A special shoutout to Lesther! He made the process easy and walked me through every step. He made sure I felt confident the entire time, was incredibly patient and understanding, n He made the process easy and walked me through every step. He made sure I felt confident the entire time, was incredibly patient and understanding, never made me feel rushed, and took the time to fully answer my MANY questions. More

I was really disappointed with my experience at Rudy Luther Toyota. I initially reached out about a vehicle that was listed as “in transit” with no estimated arrival date. When I called, I was told i Luther Toyota. I initially reached out about a vehicle that was listed as “in transit” with no estimated arrival date. When I called, I was told it was expected to arrive within a day or two and would need to go through its inspection before it would be available for sale. Since I was going to be out of town for a couple of days anyway, that timeline worked perfectly, so we scheduled an appointment for three days later to come see the vehicle. About two hours before my scheduled appointment, I received a call telling me the vehicle had “sold as soon as it got there.” That was extremely frustrating because when I first called, I was ready to buy the vehicle if it was available. At no point was I offered the opportunity to place a deposit or reserve it, even though I had already expressed serious interest and had an appointment scheduled. I was then told they had other examples of the same model in stock and that I should still come in. After making the trip, I found out the available vehicles were roughly 35% more expensive than the one I had originally inquired about. I was told the price difference was due to higher trim levels, but that’s beside the point—I wasn’t shopping for a more expensive vehicle. I wanted the one I had scheduled an appointment to purchase. To make matters worse, the trade-in appraisal on my vehicle came in a couple thousand dollars lower than I felt was fair. I may have been willing to work through that if everything else had gone smoothly, but after having the vehicle sold before my scheduled appointment, it just left a bad taste in my mouth. The Luther name has always carried a reputation for honesty and trust, which is one of the reasons I chose to shop here. Unfortunately, this experience didn’t live up to those expectations, and I left feeling disappointed. More

Great experience and great staff all around! I would definitely recommend this location for anyone looking for a new ride! I would definitely recommend this location for anyone looking for a new ride! More

Kris Fox was my sales guy and was FANTASTIC! !! I hope he's still selling RAVs when I want a new one!!! From ordering the RAV, to keeping me informed on the status of that order, to finalizing !! I hope he's still selling RAVs when I want a new one!!! From ordering the RAV, to keeping me informed on the status of that order, to finalizing the sale today, the process was seamless! We had a lot of great chats during the ordering process, today while waiting on my trade-in value, and getting the sale finalized. Being able to chat about a lot of things other than the RAV was easy and enjoyable. Time flew by! Kris is very knowledgeable, personable, and down to earth. His co-worker, Mike Rosett in finance, was fantastic as well! He explained add-ons very well and I have to give him kudos for helping me understand all the things! My 2 RAVS from RLT in Golden Valley were serviced there as well. I can't say enough about this business and the people who work in all of the departments! RUN...do not walk to RLT in GV and ask for Kris Fox! You won't be disappointed! More

Kris Fox was so genuine and helpful! It didn’t feel like dealing with a sales person. It’s so refreshing to talk to someone who can just be themselves and not feel like it’s a forced per It didn’t feel like dealing with a sales person. It’s so refreshing to talk to someone who can just be themselves and not feel like it’s a forced personality. Out of all of the dealerships we had gone to which included other Toyota and Honda specific dealerships he was the first one to actually print us out and show us not only the Carfax but also the vehicles, Maintenance history and what they specifically did to the vehicle. It’s great to see that this dealership doesn’t just put money into creating a nice environment, but they actually put it into the cars that they are selling, especially the used cars. I had looked at several other used cars before coming here and I was so thoroughly disappointed at how terrible the condition was for some of them. I saw so much stained interior, dirt and debris left inside of vehicles as well as some larger damage like cracked tail lights and larger spots of rust. The oldest used car we had looked at was only a 2017 so it was crazy to see these big name dealerships letting people drive vehicles that had no care put into them and didn’t even bother to give us service records. Talking with Kris was a breath of fresh air and I felt a bit negative going into the test drive since I had already driven several cars and knew what I liked and he was the first two fairly go through the service records to ensure it is a sound vehicle, which made us feel a lot better about the pricing and we were able to negotiate to a number that we all liked. More

Friendly staff Frankie was a fantastic sales person easy to work with and very kind made sure my questions were answered took great pride in making sure that my car was ready for pick up when I needed it to work with and very kind made sure my questions were answered took great pride in making sure that my car was ready for pick up when I needed it More