Rudy Luther Toyota

Above and Beyond We drove down all the way from Duluth because they had a great price on a used vehicle we had our eyes on. We had such a great experience from beginni We drove down all the way from Duluth because they had a great price on a used vehicle we had our eyes on. We had such a great experience from beginning to end! Tony helped us out on the car end of things, and Stacey helped us with the financial end. They are both awesome and I cannot recommend them highly enough. Tony has a great sense of humor and made the experience very laid back and fun. Stacey worked her contacts on the phone after hours on a Saturday night to get a loan that would work for us. Talk about going above and beyond! We are so happy with our new family vehicle. Thanks so much Tony and Stacey! More

VERY VERY average customer service, by bored employees. My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car My girlfriend and I went to this dealer ship to acquire 2 cars. One for her, one for me. One car was to purchased cash, and the other financed. My car was stolen, and she just really needs AWD, so we decided to do both in a day, if possible. We are very busy with work. We picked out a Subaru for her at this Toyota dealership. In order to make the decision of which car was to be financed, and which would be paid for in cash we had to, of course, find the other car. We let SCOTT SMITH (the salesman we worked with) know that we would have to go look around, find the next car, and then come back and buy this car- since they had nothing we wanted for the second car on their lot. All we were met with were cheap tactics of, "it might be gone... deals like these don't stay for long (when the car has been there for 70 days)...if I were you, I would just buy it now, you never know.... " or my favorite... " I have seen this happen MANY times, you may come back and this car will probably be gone." WE HAD TO TELL THE GUY 4 TIMES that we had to go find the other before we could decide how we were to pay for this car! He should've indicated that he cannot guarantee that the car would be there when we came back (which is understandable), but that if anything changes he would let us know.. wished us good luck, and assured that he would be happy to help us when we come back. That is what all other salesmen did throughout the day. Instead of trying to scare us into buying right away, when we weren't ready. We went to other dealers... we get 3 calls from SCOTT with salesman tactics saying, "I can only guarantee you get the car if you are here in 3 minutes (really? let me teleport there), because there is another guy looking it at"... or... "he is getting serious, they are evaluating his car for a trade-in and will likely be gone soon..." The last tactic was a call telling us, "you know I don't want to be here all night, I might be leaving." I politely and firmly let him know that if he needs to leave, I don't expect him to wait, and that there are other salesmen there that I am sure would be happy to sell me the car. **NOTE he was there for a couple hours after we got back, he sold us our car, and then stayed with another couple to sell another car. He really had no where to go, only a cheap salesman tactic. 3 calls over the course of the 3rd hour of us being gone with these unpleasant tactics are SO unprofessional. After being able to speak to other salesmen in other dealers the whole day, I can tell you that Scott is pushy, and is not very good at answering questions. His knowledge of cars, in particular: AWD, the differences between trims was incredibly LOW when compared to other salesmen in the area, at other dealers. His demeanor was nonchalant. His demeanor was pushy, as evident by the 3 calls to us over the course of just 3 hours. He tends to give VERY general answers to very specific questions. Again he is very pushy, that makes the whole thing SO uncomfortable. Another person we were unlucky to work with was KATIE BURGESS in the finance department. Talk about uninviting, rude, and completely annoyed with her job. Again, another person that was weird about us paying for the car in cash and check. When she came out to get us I was on my laptop, as we were waiting 30 minutes for her, due to the dealership not having enough finance people working that night (not complaining about the wait, schedules can't always be perfect). I am more complaining that she did not take into account that we had to wait an unusual amount of time for her. She came out announced her self, and started walking away to her office. I had to pack my laptop very quickly, gather my things and run to catch up. My girlfriend was confused by Ms. Burgess just walking away, and half followed her to see where she was going, while half waiting for me. Wouldn't you expect more when making such a large purchase? Just expected more professionalism on her behalf. Once we get in her office, and have signed some papers, I asked her for a few minutes so that I could discuss with my lady how much cash we want to do exactly, and from which account we want to write the check for the remaining balance. I wanted to make sure that my lady did not want to keep some cash on hand for anything else, so I thought I would ask her one more time. Ms Burgess, instead of saying, "of course, take your time- I'll wait outside and please let me know how you decided how you would like to pay for your car," (with a smile)- SHE SAYS, " WHY, why I thought you already decided... how much time do you need," and walks out annoyed with an unprofessional look on her face. She then acts annoyed as we have to walk to the cashier to pay the cash portion of the car, the rest was in a check in her office. Again she makes the experience uncomfortable, and not enjoyable. Buying a car should be a lot more comfortable, if not - EVEN FUN. No comfort or fun was had while dealing with Ms. Burgess. Comparing Ms. Burgess to other finance people we talked to at other dealerships throughout the day is like NIGHT AND DAY. The other finance people we spoke to were very detailed in their answers, inviting, made us feel GOOD about possibly spending money at their dealership. When other finance people came out to get us from lobbies they always properly introduced themselves, explained their function, asked if we were thirsty, and led us to their office at a reasonable pace. Other finance people at other dealerships did not seem judgmental about us possibly purchasing a car with cash, or financing. We were greeted with smiles and pleasantry all day - and going back to this was a stark contrast. I seriously felt annoyed that Rudy Luther had this car, and that we are strapped for time- so we had to buy the car- but JEEZ does it feel CRAPPY to do business with unproffesional people. More

A good experience I worked with Billy Devries to find a used car. He did not pressure me at all to buy new or even Toyota for that matter(I was looking for a used Taur I worked with Billy Devries to find a used car. He did not pressure me at all to buy new or even Toyota for that matter(I was looking for a used Taurus). The accounting person was helpful and not too pushy on the warranties. One thing most dealers seem to be doing now including this one is no haggle pricing on used cars which is kind of a turn off. More

Fabulous! No pressure. Competent and friendly Staff!! I was impressed with your Staff. Stacey Rymen, made sure my experience was exceptional. I called her and spoke with her about what I was looking for i I was impressed with your Staff. Stacey Rymen, made sure my experience was exceptional. I called her and spoke with her about what I was looking for in a car! (I said no Red car, low miles, Corrolla 2013 or 2014) I got the car exactly what I wanted. Thank you! Stacey Rdymen and Lou Schultz. Lou thanks for teaching me driving tips. :) Michael and Ruth DiMucci More

Very positive experience I originally went onto the Rudy Luther website to explore the used vehicles they had in stock. I found a couple of cars I was interested in, and drove I originally went onto the Rudy Luther website to explore the used vehicles they had in stock. I found a couple of cars I was interested in, and drove to the dealership to check them out. I worked with Anna, and she was immediately very easy to work with. The whole process was really easy, pleasant and I got a great deal on a vehicle. I would deefinitely recommend shopping at Rudy Luther Toyota. More

Awesome Buying Experience I felt very comfortable throughout the buying process. I never felt as if I was being lied to or some information was being hidden from me. I highly r I felt very comfortable throughout the buying process. I never felt as if I was being lied to or some information was being hidden from me. I highly recommend this dealership. Peter Perry did a really great job taking care of me in the buying process. More

Simple and quick I got all necessary information the dealer need and the sale person know what I want . A little bit of communication and I got the car I want in two I got all necessary information the dealer need and the sale person know what I want . A little bit of communication and I got the car I want in two hours. More

First car purchase in 10 years After 10 years I was not looking forward to the purchasing process. But the days of endless negotiations and high pressure are perhaps gone. I was s After 10 years I was not looking forward to the purchasing process. But the days of endless negotiations and high pressure are perhaps gone. I was shown a couple cars that matched what I said I was looking for. No breathing down my neck. No trying to sell me the moon. It was a busy day there, and I had to wait for financing, but once in the office everything was in order and ready to go. The waiting areas were comfort so no big deal. I would go back. More

Great buying experience From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought f From beginning to end, it was very quick, and they handled a couple of problems very fairly and to my satisfaction. This is the 2nd car I've bought from them, and been extremely pleased both times. More

Very Good Service I found the entire process of buying and trading in my car very organized, efficient and friendly. Lou the salesman was always in contact with me on I found the entire process of buying and trading in my car very organized, efficient and friendly. Lou the salesman was always in contact with me on my concerns and actually called me and alerted me to a car on the lot that was a new arrival. It ended up being the car I bought. Lou deserves a raise! We are extremely pleased with the dealership as a whole. The bend over backwards to make sure everything goes smoothly. More